We are seeking a dynamic and personable Receptionist, with a passion for aesthetics, to join our plastic surgery and medical spa office located in Palo Alto.
As the first point of contact for our clientele, you will play a pivotal role in delivering exceptional customer service and maintaining the professional atmosphere of our practice.
1.
- Greet clients warmly and ensure they feel welcome and comfortable upon arrival.
- Manage incoming calls, directing them to the appropriate individual with efficiency, accuracy, and professionalism.
- Schedule appointments accurately using our appointment booking system, ensuring optimal time management and minimal scheduling conflicts.
- Respond to inquiries via phone, email, and in-person with courtesy and promptness.
-Create invoices and take payment from patients using Quickbooks
- Maintain a clean and organized front desk area, ensuring a polished and professional appearance at all times.
2.
- Establish and foster positive relationships with clients, providing them with information and assistance as needed.
- Address client concerns or questions promptly and escalate issues to the appropriate personnel when necessary.
- Communicate effectively with clients regarding appointment reminders, follow-ups, and other pertinent information.
3.
- Assist with basic administrative tasks such as filing, scanning, and data entry as needed.
- Collaborate with other team members to ensure smooth office operations and uphold high standards of service excellence.
- Maintain confidentiality of client information and adhere to HIPAA guidelines at all times.
- Previous experience in high end customer service or front desk role preferred.
- Excellent communication and interpersonal skills, with a friendly and professional demeanor.
- Strong organizational abilities and attention to detail, with the ability to multitask effectively.
- Proficiency in basic computer skills and familiarity with office software applications.
- Ability to maintain composure in high-pressure situations and adapt to changing priorities.
- Mature and responsible attitude, with a commitment to upholding the reputation of our office in the community.
Joining our team offers the opportunity to be part of a reputable and innovative practice dedicated to enhancing the well-being and confidence of our clients, and both their physical and mental transformation.
If you possess the qualities and skills outlined above, we encourage you to apply and become a valued member of our team.
Job Type: Part-time
Pay: $25.
00 - $30.
00 per hour
Expected hours: 15 – 25 per week
Healthcare setting:
* Private practice
Medical specialties:
* Plastic Surgery
Schedule:
* Monday to Friday
Experience:
* Customer service: 5 years (Required)
* Medical terminology: 1 year (Preferred)
* Computer skills: 1 year (Preferred)
Ability to Commute:
* Palo Alto, CA (Required)
Ability to Relocate:
* Palo Alto, CA: Relocate before starting work (Required)
Work Location: In person
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