Electronic Health Record Analyst III (Open & Promotional)

San Mateo County Health is seeking well-qualified individuals for the position of Electronic Health Record Analyst III to, under minimal supervision, provide direct application support and user training for Health’s electronic health record (EHR) system; direct, install and maintain EHR applications and related security and interface; support the design, development, implementation, testing, update, integration and maintenance of system configuration, and application tables; determine user, system and application needs and evaluate solutions to address needs; provide data analysis, report development, and technical assistance to system users; and perform related duties as required.
This is a fantastic opportunity to join our team at the beginning of the Epic project! San Mateo County Health is very excited to be embarking on our Epic implementation journey that will transform care and service delivery for our patients and clients! This enhanced model of care is centered on health information being readily available.
Therefore, we are beginning the recruitment process for our Epic project team.
Epic training will be provided! Employees hired for this implementation will receive training to attain required Epic module certification as determined by Health IT Management based on business needs.
Training is targeted to begin in August 2023 and will likely include out of state travel.
Incumbents will be expected to pass Epic examinations to receive certification in various modules.
There are multiple vacancies across a range of Epic modules.
There are currently two regular vacancies in the Health IT Division located in South San Francisco or San Mateo, CA, but may travel/drive throughout the county to perform duties of the job.
This position is currently a hybrid position with both on-site and remote work.
These two positions require Epic certification as follows: Position #1: Cadence or Prelude Position #2: Willow The duties of the position may include, but are not limited to, the following: Coordinate complex assignments involving multiple stakeholders, including software development life cycle, project planning, upgrade, build, optimization, identifying resource requirements, testing, and implementation.
Perform in-depth analysis of workflows, data collection, report details, and other technical issues in support of technical and business decision making efforts associated with EHR system.
Collaborate with stakeholders to enhance the overall utilization of the EHR system.
Interact with vendors and others to identify, prioritize, and recommend alternate solutions and risk mitigation strategies.
Assist in developing practices to improve configuration and documentation processes.
Monitor system performance and troubleshoot and resolve application issues and system errors.
Participate in the evaluation of new module releases, test new modules and system upgrades.
Identify, analyze, and recommend improvements and enhancements to operational processes, system automation, and information flows to ensure greater integration of functions within the organization.
Design, develop, modify and implement testing processes including scripts, recording test results, facilitating end user testing and maintaining test environments.
Facilitate and attend meetings with stakeholders to review end user and tracking and trending issues, workflow problems, system capabilities, monitoring feedback and potential system enhancement needs.
Respond to customer/user questions and concerns and recommend solutions as needed.
Create security classification templates to provide the appropriate level of access, while ensuring the protection of patient health information.
Communicate with vendors regarding technical issues.
Coordinate and participate in the review, design, configuration, and testing of new releases, upgrades, release authorizations and special updates; evaluate new functionality and manage master file changes for new features.
Configure, test and evaluate new or changed clinical/business application functionality and workflows to meet enterprise requirements.
Investigate, design, develop, test, and implement reports and dashboards.
Develop and document internal procedures.
Provide information and support to facilitate instructional training; participate in developing and/or lead training programs, curriculum and lessons including preparing training materials.
Support systems, applications, processes and customers, and respond to queries in a timely manner.
Provide support of application incidents reported through the help desk, including 24/7 on call coverage, as required.
Perform related duties as assigned.
Additional duties if designated as a Lead Worker: Provide lead direction and guidance in assigning, delegating, directing, training, and reviewing the work of lower level EHR Analysts.
Participate in the coordination of the workload of lower level EHR Analysts.
Assume lead roles in user meetings to prioritize, review, and respond to user requests and delegate tasks, activities of lower level EHR Analysts.
Assist in identifying timelines, resources, requirement gathering, business need assessments, training needs, vendor and stakeholder engagement needs, milestone tracking, report needs and provide guidance for other analysts.
Serve as liaison between system users and information technology staff, vendors, and service providers for County-wide systems or applications.
Serve as the point person for the communication and coordination of vendor engagement and communication.
Additional duties if designated as an Advanced Specialist: Spearhead projects requiring deeper workflow analysis with stakeholders across Health.
Troubleshoot and resolve complex issues involving the crossover of several legacy and EHR platforms, and crossing over several specialties/service lines, e.
g.
, vendors, stakeholders.
Work with business partners across the organization to align technology solutions with business strategies.
Provide product management, support, and guidance through the software development lifecycle, including requirement gathering and analysis, design, implementation or coding, testing, deployment and maintenance.
The ideal candidate will possess: Epic certification in specified areas and work experience in pharmacy or registration and scheduling within a hospital/clinic-based environment.
Advanced expertise working with electronic health records.
Experience working in a healthcare setting, preferably government county health.
Experience providing lead direction and guidance in assigning, delegating, directing, training, and reviewing the work of staff.
Experience participating in the coordination of the workload of lower level EHR Analysts.
Experience in lead roles in “user” meetings to prioritize, review, and respond to user requests and delegate tasks and activities.
Ability to assist in identifying time, resource management, requirement gathering, business need assessments, training needs i.
e.
optimization, software updates, changes in regulatory requirements.
Experience as a liaison between system users and information technology staff, vendors, and service providers.
Experience spearheading projects requiring deeper workflow analysis with stakeholders across Health.
Demonstrated ability to troubleshoot and resolve complex issues involving the crossover of several legacy and EHR platforms.
Ability to work with key internal and external stakeholders to align technology solutions with business strategies.
Ability to provide product management, support, guidance, and troubleshooting through technology lifecycle management; including utilizing appropriate escalation steps.
Experience in implementation of new application systems.
Demonstrated exceptional customer service skills.
Experience in providing consultation services to customers/end-users, with ability to document business and technical problems, and identify requirements.
Ability to establish and maintain effective working relationships with those encountered on the job.
Excellent written and verbal communication skills with internal and external stakeholders to ensure needs are met.
Self-starter with the ability to work independently and as a member of a team.
Excellent time management skills and ability to set priorities and adjust to meet deadlines.
Experience working in a diverse work environment including with staff who provide the care and services for patients/clients.
Adept at learning and applying newly acquired skills on the job.
NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.
Qualifications Knowledge of: Electronic health record systems, specifically Epic software applications.
Software development life cycle including requirement gathering and analysis, design, implementation or coding, testing, deployment and maintenance.
Design, implementation, testing, updating, maintenance, evaluation, and analysis of system configuration, system setup, and application tables.
Clinical applications and regulatory standards, a wide range of application functionality, content, and associated workflows.
Basic supervisory principles and practices.
Customer service principles.
Policies, procedures, and business operations.
Principles and procedures in project management and project management methodologies.
Skill/Ability to: Train and mentor staff, including effective coaching and team building.
Translate and document complex clinical and/or business workflows.
Interact with and work collaboratively with multidisciplinary teams and process stakeholders.
Learn and retain knowledge of all assigned applications.
Configure, implement, maintain, and evaluate Epic modules and platform.
Troubleshoot application issues and system errors.
Multi-task complex work assignments.
Follow standards for naming and number conventions and security classifications.
Design, modify, and implement testing process.
Create security classification templates.
Communicate effectively, both orally and in writing.
Prioritize effectively and manage time efficiently.
Lead meetings and resolve conflicts.
Perform under pressure with tight deadlines.
Become cross-functional in one or more applications.
Motivate key process stakeholders.
Travel outside the County for training.
Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying.
A typical way to qualify is three years of information technology support experience in a healthcare operation setting, including at least one year of Epic user support experience.
License/Certification: These two positions require Epic certification as follows: Position #1: Cadence or Prelude Position #2: Willow If currently working in San Mateo County Health IT: Epic Certification in one module; AND A second Epic Certification in a second module that would be determined by Health IT management based on business needs, within six months from hire.
During initial training/certification phase of the County Epic project only, internal applicants must obtain: Epic Certification in one module by date set forth in the Epic Project Training schedule; AND Epic Certification in a second module that would be determined by Health IT management based on business needs, within one year from implementation date.
(This substitution language will be sunset at end of Epic implementation.
) For external candidates: Epic Certification in two modules at the time of hire; OR Epic Certification in one module AND in a second module that would be determined by Health IT management based on business needs within 6 months from hire.
Application/Examination Open & Promotional.
Anyone may apply.
Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, Confidential and Management extra-help/limited term, and SEIU or AFSCME represented extra help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.
This is a continuous recruitment which may close at any time.
The final filing date will be posted 5 days in advance in the County of San Mateo Human Resources Department.
Responses to the supplemental questions must be submitted in addition to our regular employment application form.
A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.
The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions.
Candidates who pass the application screening will be invited to a panel interview (weight: 100%).
Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification.
All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination.
All examinations will be given in San Mateo County, California and applicants must participate at their own expense.
IMPORTANT: Applications for this position will only be accepted online.
If you are currently on the County's website, you may click the "Apply" button.
If you are not on the County's website, please go to https://jobs.
smcgov.
org/ to apply.
Online applications must be received by the Human Resources Department before midnight on the final filing date.
Apply immediately.
This recruitment is open on a continuous basis and selections may be made at any time within the process.
~ TENTATIVE RECRUITMENT SCHEDULE ~ Final Filing Date: Continuous San Mateo County is centrally located between San Francisco, San Jose, and the East Bay.
With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities.
The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment.
The County seeks to hire, support, and retain employees who reflect our diverse community.
We encourage applicants with diverse backgrounds and lived experiences to apply.
Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.
The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.
We are proud to be an Equal Employment Opportunity Employer.
Talent Acquisition Analyst: Yvonne Alvidrez (082523) (Electronic Health Record Analyst III-V402)