Solution Architect

The Hoover Institution at Stanford University is seeking qualified candidates for the full-time position of Solution Architect on the Business Enablement & Technology Solutions (BETS) team.
To ensure your application information is captured in our official files for immediate access to your resume, you must apply to https://stanfordcareers.
stanford.
edu and in the key word search box, indicate Requisition #102757 A cover letter and resume are required for full consideration.
WORKING TITLE: Solution Architect JOB TITLE: IT Business Analyst 2 JOB CODE: 4772 GRADE: I EXEMPTION: Exempt SALARY RANGE: $94,000 - $133,000 TERM: 1 Year Fixed-Term LOCATION: Hybrid Eligible END OF POSTING: Until Filled About Stanford University’s Hoover Institution: The Hoover Institution on War, Revolution, and Peace is a public policy research center devoted to the advanced study of economics, politics, history, and political economy—both domestic and foreign—as well as international affairs.
Founded in 1919 by Herbert Hoover before he became the thirty-first president of the United States, the Institution began as a repository of historical material gathered at the end of World War I.
The library and archives have grown to be among the largest private repositories of documents on twentieth-century political and economic history.
Over time the Institution expanded its mission from collecting archival material to conducting advanced research on contemporary history and economics and applying this scholarship to current public policy challenges.
With its eminent scholars and world-renowned library and archives, the Hoover Institution seeks to improve the human condition by advancing ideas that promote economic opportunity and prosperity while securing and safeguarding peace for America and all humanity.
JOB PURPOSE: The Hoover Institution is a premier center for public policy research.
Our impact and audiences are expansive, and our vision is ambitious.
We are looking for a dynamic individual who will significantly advance our organization and contribute to our positive workplace culture.
The Business Enablement & Technology Solutions (BETS) team is a group within the Shared Services department that works across the institution to deliver technology solutions.
Our efforts focus on the intersection of technology and people, aiming to foster innovation and streamline operations through improved processes and systems.
Team members engage in projects from the initial definition through implementation, with the opportunity to make a significant impact on our entire organization.
As a Solutions Architect on the team, you think holistically about technology, the tools themselves, and the systems and processes that support them.
Your role contributes significantly to designing, configuring, administering, and maintaining our business systems.
Additionally, you will play a key role in business process design, change management, and training.
Your role requires developing an in-depth understanding of our current systems, their usage, and the user experience.
With this knowledge, you'll be able to guide key stakeholders and internal partners towards areas for improvement—identifying and prioritizing process changes or system enhancements.
You will select the appropriate technology tool, system, or approach for each project based on its scope, timeline, and available resources.
You will navigate a diverse technology landscape, including SaaS products, custom solutions, and tools built on productivity suites.
In addition to being comfortable providing excellent customer service, you should be equally adept with technical skills.
The role demands a range of skills from the ability to contribute to user interface design to a high level of comfort with data-intensive projects, including integration, migration, and analytics.
Key systems you'll work with include CRM, research portfolio management, budgeting tools, employee experience and communication platforms, ATS, as well as project management, collaboration, and productivity tools.
Collaboration is key, and you'll partner with other Hoover teams such as Institutional Programming, Marketing, Media & Government Relations, Library & Archives, and numerous Research Programs.
Additionally, you'll engage with other Shared Services teams, including Events & Planning, Human Resources, Facilities, IT Services, and Finance, to transform institution-wide challenges into systems-driven solutions.
You're a driven, creative problem-solver who constantly seeks to improve our processes and systems.
Joining the BETS team, you'll be part of a resourceful group that enjoys mastering new and sometimes complex topics, working together to advance the operations of the Hoover Institution.
This hybrid position is based on Stanford's campus and reports to the Senior Manager of Business Enablement.
CORE DUTIES: Translate business processes into system requirements and/or development of systems solutions.
Analyze new business requirements, assist with feasibility of enhancement requests, system functionality, current system use and user needs.
Specify functional analysis and design and work with developers and analysts to recommend solutions and resolve system issues.
Review, research and evaluate software to determine its usefulness and appropriateness as related to existing or proposed business systems; assist or develop preliminary and detailed system design documentation.
Perform testing of new systems, upgrades and patching of existing systems; plan, conduct and document results of testing.
Develop instructional materials, training and job aids.
Advise users requiring assistance in solving complex problems or issues regarding management and business systems.
Analyze data and provide data sets to users for analysis.
May include development of operational and analytical reports for end users.
Liaise with external vendors or partners in support of business systems, which may include system development, implementation and/or operations.
Coordinate the implementation of new or modified business systems.
ADDITIONAL CORE DUTIES: Provide system administration, configuration, and data management support for business systems, including Portfolio App, HubSpot, Salesforce, AwardForce, Workvivo, and other tools built in Smartsheet, Google Workspace, and Microsoft O365.
Conduct thorough current state analysis and gap analyses to identify process improvement opportunities, finding the right balance between what's needed and what's possible with our resources.
Guide the creation of new solutions by offering strategy, project plans, and product roadmaps, collaborating closely with business partners and your BETS team colleagues in strategy, planning, risk management, and implementation.
Direct the design of information architecture for both custom application development and SaaS product modification.
This includes designing data models and contributing to design of user interfaces.
Essential documents you will produce include sitemaps, low-fidelity wireframes, high-fidelity mockups, as well as requirements and specifications that incorporate design assumptions and business logic.
Develop and implement change management strategies to facilitate seamless transitions to new systems and processes.
This includes creating onboarding programs, training materials, and clear communication plans for both stakeholders and end-users.
Contribute to the strategy, planning, and coordination of a technology training program designed to provide professional development opportunities across the organization.
This program leverages internal experts and external vendors with the aim of boosting overall productivity and equipping employees with new skills in key technologies, such as business applications, productivity tools, artificial intelligence, and cybersecurity awareness.
Contribute to a culture of continuous improvement and collaboration by actively participating in the Hoover Way, which leverages Agile methodologies and the Scrum framework.
Engage as a developer and work with Product Owners to define products, write effective backlog items, and prioritize their backlogs.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.
Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility.
Employees may also perform other duties as assigned.
MINIMUM REQUIREMENTS: Education & Experience: Bachelor's degree and five years relevant experience or a combination of education and relevant experience.
Knowledge, Skills, and Abilities: Knowledge of, computer system capabilities, business processes, and work flow.
Experience with enterprise applications and understanding of database driven applications.
Strong understanding of the software development life cycle.
Knowledge of principles and techniques used in conducting management studies and in systems analysis.
Current knowledge of rapidly changing computer technology.
Skill in conducting interviews and facilitating group meetings.
Skill in developing and conducting training programs.
Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs.
Strong listening, negotiation and conflict resolution skills.
Ability to design and document complex business systems.
Proven problem solving and analytical thinking and ability to approach problems logically and systematically.
Preferred/Desired Knowledge, Skills, and Abilities: Operations experience, especially in designing, redesigning, and implementing business processes.
Demonstrated customer service skills are essential, with a focus on developing processes that enhance employee experience by meeting their needs, understanding their preferences, and solving their problems.
Demonstrated ability to effectively complete projects through task prioritization, decision-making, self-motivation, proactivity, and both creative and critical thinking.
Proven experience in leading large, cross-functional projects, showcasing strong leadership skills in managing complex projects that involve multiple systems and processes.
Strong proficiency in visually communicating complex information and solutions, using diagramming tools and whiteboarding in client-facing scenarios, as well as in defining data metrics and creating data visualizations.
Ability to quickly learn new systems and understand their integration with business processes, information architecture, and database design.
Skilled in evaluating and selecting technology to fulfill business requirements and objectives.
Demonstrated expertise in web application design, proficient in creating specifications, mockups, and UI/UX designs using a variety of tools.
Experience in implementing and configuring CRM systems, including marketing automation platforms.
Hands-on experience in data analysis, management, and transformation with a strong understanding of migration, migration, REST APIs, and ETL processes.
Certifications and Licenses: None PHYSICAL REQUIREMENTS*: Constantly perform desk-based computer tasks.
Frequently sit, grasp lightly/fine manipulation.
Occasionally stand/walk, use a telephone.
Rarely writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds.
*Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities.
Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at stanfordelr@stanford.
edu.
For all other inquiries, please submit a contact form.
WORKING CONDITIONS: Work extended hours.
The expected pay range for this position is $94,000 to $133,000 per annum.
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position.
The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.
At Stanford University, base pay represents only one aspect of the comprehensive rewards package.
The Cardinal at Work website (https://cardinalatwork.
stanford.
edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees.
Specifics about the rewards package for this position may be discussed during the hiring process.
WORK STANDARDS: Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients as well as with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, https://adminguide.
stanford.
edu.
Stanford is an equal employment opportunity and affirmative action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.