Customer Service Representative

Guittard Chocolate Company is an American-based chocolate maker and have made the world’s best chocolate for five generations.
We are the oldest continuously family-owned chocolate company in the United States.
The company was founded in 1868 and is headquartered in Burlingame, California.
The Customer Service Representative’s key responsibility is to provide world-class customer service to Guittard industrial customers.
The position is a non-exempt, full-time, and fully benefited position and reports to the Customer Service Rep Manager.
*Responsibilities* * Deal directly with customers either by telephone or email.
* Respond promptly to customer inquiries.
* Handle and resolve customer complaints.
* Process orders, forms, application requests.
* Direct request and unresolved issues to the designated people.
* Track orders with freight lines when necessary.
* Process sample request.
* Communicate to Quality Control any customer complaints they are having with product.
* Other job-related duties as assigned.
*Education and Skills* * High School diploma or GED required.
* Two years of customer service experience working in an office, handling customer orders and invoices, and answering questions about products and pricing.
* Strong Microsoft Office skills.
* Organization and multi-tasking; adapts easily to fast-paced environment.
KEY COMPETENCIES * Interpersonal skills * Communications skills – verbal and written * Listening skills * Problem analysis and problem solving * Data collection and ordering * Customer service orientation * Adaptability * Stress tolerance Schedule: Monday to Friday 8:00 AM to 5:00 PM in the office Guittard Chocolate Company is an equal opportunity employer that is committed to inclusion and diversity.
Job Type: Full-time Pay: $26.
00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Experience level: * 2 years Shift: * 8 hour shift * Day shift Weekly day range: * Monday to Friday Work setting: * In-person Education: * High school or equivalent (Required) Experience: * Customer service: 2 years (Required) Ability to Commute: * Burlingame, CA 94010 (Required) Work Location: In person