*ABOUT EVA AIRWAYS*
EVA Airways (www.
evair.
com) is a 5-Star international airline headquartered in Taipei, Taiwan.
In 2021, EVA Airways ranks at 7th in SKYTRAX World’s Top 10 Airlines.
Currently, San Francisco Branch Office has immediate openings for Full-Time Passenger Customer Service Agent.
Experience related to the position is preferred but entry-level is also welcomed.
Essential duties and responsibilities are listed below.
Other duties may be assigned to meet business needs as required.
Please specify position and salary expectation on resume.
*REQUIREMENTS*
1.
Good communication/customer service/organization/time management skills
2.
Knowledge with Microsoft Office applications (Word, Excel and PowerPoint)
3.
Must be legally authorized to work in the U.
S.
without sponsorship
*EVA EMPLOYEE BENEFITS*
EVA Airways offers an excellent benefits package including:
1.
Comprehensive medical, dental, vision, life and disability insurance coverage plans.
2.
401(k) plan with company match
3.
Additional allowances for outside sales
4.
Free and discount flight tickets for employee and eligible family members on EVA and more than 50 major airlines
5.
Starting from 10 vacation days per year with 1 additional day increment after the 5th year up to 20-day maximum
6.
8 national holidays, 2 floating holidays, and 14-day paid sick and personal leaves combined
*JOB DESCRIPTION*
*FULL-TIME PASSENGER CUSTOMER SERVICE AGENT:*
* Provide friendly service to and maintain positive with all customers in high standard of professionalism
* Responsible for providing customer service to passengers desiring to travel, by determining and recommending the service that meets Customers’ needs, including issuing tickets
* Communicate with Customers by telephone to furnish information regarding fares, schedules, routings, flights, flight irregularities, availability of seat, and other general information
* Assist Customers’ requests and inquiries on frequent flyers’ program and star alliance related needs
* Responsible for providing services to Customers’ needs in according to regulations set forth by Company, Department of Transportations (U.
S.
DOT), Canadian Transportation Agency (CTA), and other government agencies
* Assist customers at the office ticketing counter
* Handle daily Sales/Refund transactions and generate reports
* Handle and reply emails from passengers or internal communication messages from other Ticketing offices
* Help investigating and providing related documents to Finance Department on credit card chargeback cases
_EVA Airways is an Equal Opportunity Employer.
_
Job Type: Full-time
Pay: $3,500.
00 - $4,000.
00 per month
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
Work Location: In person
Whatsapp
