$25.
00/hour
Nationally: $16.
00 - $18.
20/hour
*Rate depends upon state/market and experience*
Position: Front Desk Supervisor
Department: Property
Hourly
Position Reports to: General Manager
OTO Development is pleased to announce a wonderful opportunity for a Front Desk Supervisor.
What will you be doing most days?
Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
Work proficiently on the hotels electronic reservation system, as well as, other computer programs to ensure a seamless workflow
Handle all financial matters including credit card and cash transactions securely, accurately, and with the utmost integrity
Anticipate guests needs and go out of your way to maximize the guest experience
Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests
Ensure the accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures
Maintain proficient administration of the hotel's electronic reservation system
Maintain compliance with hotel safety programs and procedures, including emergency and security systems
Ensure that all required documentation (daily reports, checklists, etc.
) are completed in a timely manner
What are the requirements for this position?
You have 2+ years experience working in a front desk/receptionist type role
You love working with people and will go above and beyond for each guests needs
You work well with others and enjoying working and being part of a team
You have excellent oral, written, and interpersonal communication skills
You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests
Physical Requirements for this Position
This is a physically demanding position.
You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.
Travel Requirements
This position would require little to no travel outside the property and surrounding area.
About OTO
OTO Development (OTO) is one of the fastest growing hotel management companies in the lodging industry.
As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.
S.
with brand partners: Marriott, Hilton & Hyatt.
For six years, OTO has ranked on INC.
5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute.
We would love for you to join our team!
OTO provides competitive pay and benefit programs, including medical insurance options, dental and vison insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.
Brand: Hilton Garden Inn Palo Alto
Address: 4216 El Camino Real Palo Alto, CA - 94306
Property Description: CA0771D Hilton Garden Inn Palo Alto
Property Number: CA0771D
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