1RIVET helps guide customers on the road ahead.
We are passionate about the services we provide, and our customers’ success is our top priority.
Our philosophy is simple: we strive to exceed expectations for our customers and our employees.
The Front Desk Manager is responsible for creating a warm, friendly, inviting atmosphere for those visiting the client’s office including customers, business partners, prospective employees, and vendors.
DUTIES AND RESPONSIBILTIES
Greet all guest and responsible for creating a warm welcoming experience.
Oversee appearance of the reception and conference room areas; ensuring they are always presentable and ready to welcome visitors, interview candidates and VIP guests.
Answer and route phone calls & determine appropriate contacts for caller.
Serve as the point of contact for internal employee badge issues (lost, etc).
Manage guest security badges; documenting check-out and check-in and deactivations when security badge or fob is lost.
Act as the primary contact for any building related issues and place service request tickets with Building Maintenance (i.
e.
HVAC/climate control requests, spills, damage to structural space, etc.
)
Assist Facilities with internal employee moves.
Perform routine inspections for lobbies, conference rooms and convenience centers and all public use areas; and ensure areas are thoroughly clean and inventories maintained.
Stock & tidy pantries
Stock & tidy workroom office supplies
Administrative support
Receive and sort incoming mail and packages.
Alert recipient upon arrival.
Prepare USPS Mail & Accountable Express packages for outbound shipment
Manage the office postage systems and provide monthly usage reports.
SKILLS AND EDUCATIONAL REQUIREMENTS
High School diploma or GED
Experience a plus.
Excellent customer service skills.
Able to effectively communicate with all levels of the organization.
Proficient in Microsoft Office 365
Good written and oral Communication skills
Able to occasionally lift up to 50 lbs.
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