Service Specialist

*Role--Sr On-Site Service Specialist* *Location--Redwood City, CA, 94063* *Shift Timings: 10:00 am- 7:00 pm (M-F)* *Note: \*\*\*\*The person must be Fully vaccinated including boosters.
Must show proof \*\*\*\* Valid Driver's license required* *Summary* Must be fully vaccinated.
Booster preferred but not necessary at this time.
May change.
Have Vax card on first day or will be turned away.
Will be asked to sing NDA on first day and there are many safety and security measures at this site.
CW will be asked to review and sign forms relevant to client only.
Work hours will be 10a-7pm *Primary Duties* - Ship/Rec.
mail experience FedEx Manager experience.
Customer-facing and excellent computer skills needed.
Use Bear Tracker and Fex Ex Manger.
All resumes should reflect related skills and experience.
This customer also requires weekend coverage periodically.
The manager is looking for someone that is Reliable, punctual, self-starter.
The worker must be able to lift 50 lbs.
If over, assistance available from another team member.
Driving may be required as a Ricoh employee.
There is free parking available.
The candidate have the opportunity to become perm.
Once they do , will drive a Ricoh vehicle so should have valid license and good driver record, be available to work weekend sand receive days off during week if needed.
Person must be Fully vaccinated including boosters.
Able to show proof upon request.
*Roles & Responsibilities* Provides operations functions in one or all of the following areas: operates high volume duplicating equipment, performs associated copying tasks, operates high volume document imaging equipment and related software.
Also operates High volume mail management systems.
Generates reports for digital printing, imaging, and mail systems in digital format.
Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage.
Provides copier maintenance and/or repair of customer site equipment.
May also perform bindery, QC and final check, housekeeping, file services, call center representative, and reception, etc.
May performs various building support functions related to meeting set ups and light maintenance.
*JOB DUTIES AND RESPONSIBILITIES* - Runs high volume copy machines and performs binding and finishing work.
- Operating high volume document imaging systems.
- Operating document image handling software - Operating MS Office and Email systems for opening, sending and retrieving files - Opening, saving and transferring PC files based on established protocols - Accessing document management systems via established protocols - Ensures convenience copiers are working properly, checking for quality via daily inspections.
Clears paper jams and informs technicians of specific problems.
- Maintains records for management reports and inventories of supplies needed.
- Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
- Calculates charges for jobs performed and maintains some billing logs.
- Responds to and coordinates all service calls required by customer.
- May perform filing duties in conjunction with specific customer requests.
- Delivers completed jobs to pre-determined customer locations within and outside of the site.
- Maintains daily meter and service logs.
- May travel between customer’s buildings.
- Answers customer questions regarding status or feasibility of job requests.
- Ensures upkeep of convenience copier areas by keeping neat and well stocked.
- Performs duties related to the shipping of materials.
- Performs duties related to the receiving of materials.
- May perform meeting room and conference room set ups.
- May perform building occupant moves within assigned facilities.
- May perform re-lamping and light maintenance duties as assigned.
- May perform occasional cleaning duties as needed.
- May require periodic overtime on nights and weekends, including off-hour emergency response.
- Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
- Uses all copier equipment, calculator, fax machine, postage meter and some PC.
- Performs filing duties, which may include ‘purging’ and archiving old documents.
- Performs other duties as assigned.
*Minimum Qualifications* QUALIFICATIONS (Education, Experience and Certifications) *Typically Required:* - Requires high school diploma, GED and 1 –2 years of experience or equivalent experience in a related field.
- Some related copy job experience is preferred.
- May require valid driver’s license and minimum levels of auto insurance coverage per Ricoh policy.
KNOWLEDGE, SKILLS AND ABILITIES - Excellent customer service skills - Good PC skills - Good organizational skills and ability to prioritize - Mathematical and filing skills - Ability to use office machines and technical equipment WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS - Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level - Work assignments are diversified.
Interpret, comprehend and apply complex material, data and instruction – prepare, provide and convey diversified information - Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50-55 lbs.
and in pushing or pulling machines on wheels, which may weigh up to 700 lbs.
, in order to move for repairs.
Walking between buildings may be necessary.
- Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.
Job Type: Contract Salary: $18.
00 - $20.
00 per hour Experience level: * 1 year Shift: * 8 hour shift * Day shift Weekly day range: * Monday to Friday Ability to Relocate: * Redwood City, CA: Relocate before starting work (Required) Work Location: On the road