Bilingual Sales/Operations Professional (san jose downtown)

PROFESSIONAL PROFILE Dynamic, interpersonal and results-oriented professional with experience in building exceptional customer relationships and optimizing profits for employers.
Proven change leader credited with identifying business needs and delivering innovative solutions.
Engage and motivate peers to improve precision, think creatively on their feet, and devise solutions to generate increased sales revenue.
Revenue success in all positions held.
CORE COMPETENCIES & SKILLS ➔ Relationship Builder | Administrative Support | Management & Operations | Project Management ➔ Advanced Microsoft Office Proficiency | Sales & Profit Optimization | Crisis Management | Multi-Tasker ➔ Client Relations & Support | Training & Development | Growth Mindset | Leadership | Marketing ➔ Cross-Functional Collaboration | Detail Oriented | Resource Management | Discretion & Confidentiality ➔ Bilingual Communicator (English & Spanish) | Opera PMS | Delphi (Salesforce) | Revinate | GroupRev ➔ Instagram & Google Business Accounts | ProposalPath | Yardi Voyager | Agemni CRM Software ➔ Predictive Index | ProfitSword | ApplicantPro | Marriott EID | Hilton My Lobby | IHG Merlin |Medallia PROFESSIONAL EXPERIENCE Corporate Operations Assistant | Hotel Management Company | Palo Alto, CA Oct.
2021 - Present ●Provide administrative support to the VP of Operations as well as the Directors of Finance and Human Resources ●Support our regional Human Resources Team; post job openings, recruit/screen potential candidates, schedule interviews and onboard new hires.
●Generate and compile financial/statistical reports for the Executive Team.
●Maintain the utmost confidentiality due to highly sensitive information and ensure we set the standard for all 11 properties.
●Create business correspondence and professional PowerPoint Presentations for our Annual Leadership Summit and other major company events.
●Consistently seeking areas of opportunity to help improve productivity of senior leadership.
Sales Administrator-Coordinator | Creekside Inn (Greystone Hotels) | Palo Alto, CA Dec.
2016 - Jan.
2020 ●Rewarded with a promotion from Administrative Assistant to Sales Administrator-Coordinator, demonstrating an elite ability to master revenue/sales/marketing concepts in a fast-paced environment.
Maximized revenue for the hotel, including the innovation of a sales workflow to determine guest patterns and process/close group leads.
●Strong expertise in the full guest sales cycle, as well as operational account management including negotiation/pricing, and preparation of sales-related documents such as proposals, group/event contracts and billing/invoice accuracy.
Created a detailed list of preferred corporate rates for the Front Office team, effectively collaborating with internal teams to be well informed concerning negotiable corporate rates.
Conceptualized, drafted and sent well-constructed and professional correspondence and proposals.
Resulted in building, accelerating and maintaining meaningful corporate relationships including Stanford University, while also delivering innovative solutions to handle group complaints.
●Directed and evolved the brand social media strategy to better support members, engage new ones and build community.
Created and executed brand strategies while further optimizing based on data.
Developed brand tone through creative images.
Built content and strong foundational expertise in social media community engagement and driving brand awareness.
Resulted in an annual 40% growth of the hotel's Instagram business account.
●Demonstrated exceptional interpersonal and written/oral communication skills, ultimately maintaining a high-level of guest loyalty and continuing the growth and development of guest relationships.
●Consistently recognized as a ‘Brand Champion’ by educating guests and corporate groups of hotel services and rates.
Maintained industry knowledge and trends to deliver the highest level of guest service.
Assistant Property Manager | Solari Enterprises Inc.
| Fremont, CA Nov.
2015 - March 2016 ●Strategically supported the Property Manager with administrative support, with primary responsibilities including computing, classifying and recording numerical/personal data to keep financial records complete, while assisting with the leasing, marketing and resident relations for the apartment community.
Utilized sales expertise to lease apartments and operated as the ‘go-to’ team member for the performance of the leasing team and the Property Manager’s right-hand professional.
●Provided guidance and leadership to the leasing team related to leasing, sales strategies, relationship building tactics, closing, apartment files, resident retention and marketing.
Resulted in multiple business strategies being carried across the entire team, and ultimately a driving force in resident retention.
●Implemented marketing strategies to maximize market positioning, including lead generation, marketing copy, and internet/print advertisements.
Resulted in the rapid and efficient occupancy of new listings.
●Built meaningful relationships with residents, offering prompt solutions for a variety of circumstances to maintain residence satisfaction.
Resulted in increased resident retention.
Administrative Assistant | Creekside Inn (Greystone Hotels) | Palo Alto, CA Oct.
2014 - Dec.
2016 ●Developed and maintained hotel administrative processes to achieve organizational objectives, demonstrating a strong ability to manage multiple high-impact projects simultaneously to improve accuracy and efficiency as a direct support for the Operations and Sales Departments.
Administrative processes included checking arrival reports to ensure all hotel reservations were in the system, responding to emails, proper phone etiquette in a high-volume environment, inputting room blocks/rooming lists and sending to the appropriate contact, creating estimates using Microsoft Excel, and posting/depositing checks.
Resulted in building trust and support with the hotel to support and manage projects.
●Strategically prioritized and followed-up on incoming issues and concerns addressed to the department and determined appropriate course of action.
Resulted in issues being addressed and resolved before department heads were informed.
●Collaborated closely with housekeeping and engineering to ensure corporate group rooms were optimized prior to group arrival.
Built and maintained efficient communication processes between internal departments to ensure guest satisfaction and exceed guest expectations.
●Utilized strong business acumen skills to identify potential or existing hotel problems and initiated, developed, and implemented appropriate solutions and measured results.
Specifically, collaborated with the City of Palo Alto to obtain electric vehicle charging station permits for the hotel.
●Delivered strategic instruction to provide industry guidance for the Front Desk team.
Successfully aligned and tailored training methods and industry learning concepts to individual team members.
Demonstrated leadership and preparation in working with business professionals from diverse cultural, economic and ability backgrounds.
Additional Experience: Front Desk Agent | Vagabond Inn Executive - SFO | Burlingame, CA Aug.
2012 - Nov.
2014 Office Administrator | Sky Communications Inc.
| Fremont, CA Jan.
2012 - Aug.
2012 Front Desk Agent (Night Auditor) | Good Nite Inn | Fremont, CA Jan.
2011 - Jan.
2012 ACADEMIC BACKGROUND Evergreen Valley College, San Jose, CA - Feb 2010 - AA in Psychology (in progress) / 3.
0 GPA UC San Diego, La Jolla, CA - Aug 2009 - Nov 2009 OASIS Summer Bridge Program / General Education William C.
Overfelt High School, San Jose, CA - Aug 2005 - June 2009 High School Diploma / Class Top GPA; 3.
83 / AP & SAT Achievers Awards / ESUHSD Bilingual Certification in English & Spanish