_Retail Sales Associate - The UPS Store_
The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices.
The Sales Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance.
He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
*RESPONSIBILITIES*
\* Delivers outstanding customer service to walk-in customers and telephone inquiries
\* Continuously practices good listening skills with customers, UPS Store team members, and leadership
\* Takes ownership of the customer's shipping needs and offers viable solutions
\* Takes action to learn all product and service offerings, alternative solutions, and industry trends
\* Operates all equipment, software, and devices in an expert fashion and is willing to teach others
\* Maintains a clean and safe working environment
\* Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
\* Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
\* May open and/or close the store and perform end-of-day accounting, etc.
\* Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
\* Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites
\* Available to work Saturdays
*QUALIFICATIONS*
\* High school diploma or GED required
\* Retail/customer service experience
\* Good communication and people skills
\* Able to cross sell and up sell products and services
\* Professionalism and Excellent customer service a must
\* Strong verbal and written communication skills, including spelling and math
\* Prompt, reliable, and responsible
\* Strong computer and internet skills
Job Types: Full-time, Part-time
Pay: $18.
00 - $20.
00 per hour
Benefits:
* Flexible schedule
Weekly day range:
* Monday to Friday
* Weekends as needed
Work Location: In person
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