Customer Support Analyst

What We Need FLEETCOR is currently looking to hire a Customer Service Analyst within our Accrualify division.
This position falls under our Corpay line of business.
In this role, you will be the primary client services contact responsible for supporting retention, client satisfaction, and issue resolution of the customer account for the CorPay Complete system including software and product lines (Purchase Orders, Invoice Automation, Accruals, Expense Reimbursements, Vendor Management, Payment(cards, ACH, check, etc).
This position is responsible for assisting with all aspects of client relationships to ensure satisfaction and effective use of products and services.
You’ll be assigned a portfolio of customers and are responsible for understanding and resolving issues pertaining to products utilized by the clients.
How We Work As a Customer Support Analyst Specialist, you will be expected to work in a hybrid environment.
FLEETCOR will set you up for success by providing: • Assigned workspace in the San Mateo, CA office • Company-issued equipment • Formal, hands-on training Role Responsibilities The responsibilities of the role will include: • Working directly with clients to provide a primary point of contact for day-to-day account support, problem resolution, technical clarity, research, and analysis.
• Responding to Salesforce cases, inbound emails, faxes, virtual meetings, and phone calls.
• Preparing and presenting solutions in advance to retain relationships.
• Using customer feedback to monitor the status of service levels and identify problems and revenue growth potential within the client base.
• Trouble-shooting client-raised servicing issues to determine if the issue is a system issue, training issue, or client configuration and effectively interact with internal departments to support the customer base.
• Acting as a liaison between business operations and engineering to help problem-solve and integrate customer recommendations.
• Self-driven to develop professionally, improve performance, and understand the tools in place and use the system available to their fullest potential.
• Demonstrating leadership qualities that influence peers to work collaborate and automate manual processes.
• Serving as a key contributor in developing and testing new processes and procedures that enhance the user experience.
Act as a game changer as appropriate.
• Developing and executing a client service delivery strategy for assigned clients around the needs, contract specifications, and cost components.
• Making decisions regarding the setup and support of the clients assigned to their care and can approve financial fees and or transaction concessions.
Qualifications & Skills Education: Minimum: Bachelor’s degree or equivalent work experience Preferred: Bachelor’s degree in Accounting/Finance, Economics, Business Administration, or related field.
Experience: Minimum: Three years of progressive experience working within a call center or customer service team with demonstrated problem-solving skills.
Skills: 1.
Technical: MS Excel(spreadsheet), CRM applications (Salesforce), account payable experience or the equivalent work experience and technical expertise in call center and account management 2.
Non-technical: Verbal and written communication skills, account management, relationship management Location: San Francisco Bay Area required.
Need to work across time zone (U.
S.
and Asia) #LI-KW2 #INDSS #Hybrid About the Company: FLEETCOR Technologies, Inc.
(“FLEETCOR”) is a leading global provider of business payment solutions.
We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products.
We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.
• $2.
8B Annual Revenue • 800,000 Directly Served Business Clients • 9,700+ Employees (as of December 31, 2021) Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check.
We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift.
Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.
FLEETCOR enjoys global recognition including: • Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista • Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row! • Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872 • S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks Our Mission Create better ways for businesses and their partners to pay their expenses Our Strategy FLEETCOR will continue double-digit revenue growth by executing on four growth planks: • Sell More New Clients.
FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.
• Increase Revenue per Client.
FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.
• "Beyond" Adjacent Segments.
FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.
• Launch New Platform Business.
FLEETCOR has launched its "new platform business" integration "Expense Management & AP/Vendor Payments" solutions into one bundled software platform.
Our Commitment to Diversity, Equality, Inclusion, Belonging Together we can foster true belonging.
We know different ideas, perspectives and backgrounds lead to better innovation and results.
We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by: • Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations; • Empowering our people to share their experiences and ideas through open forums and individual conversations; and • Valuing each person’s unique perspectives and individual contributions.
Embracing diversity enables our people to “make the difference” at FLEETCOR.
Our Values FLEETCOR’s culture reflects our history of fast growth and our continued drive for results.
Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values: • Innovation: Figure out a better way • Execution: Get it done quickly • Integrity: Do the right thing • People: We make the difference • Collaboration: Accomplish more together These values guide all of our employees and are infused in all aspects of our Company.
We are, as a team, united through these shared values and our mission to provide “a better way to pay.
” Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles.
Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection.
We must always celebrate the diversity of our company and our communities.
We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.
Equal Opportunity/Affirmative Action Employer: FLEETCOR is an Equal Opportunity Employer.
FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law.
If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.