The role of a hotel housekeeping lead is not just pivotal, but crucial, in ensuring the highest standards of cleanliness, organization, and efficiency within the hotel's housekeeping department.
*Job Summary:*
The Hotel Housekeeping Lead is not just a supervisor, but a leader who oversees and coordinates the daily operations of the housekeeping department.
They ensure a clean, orderly, and well-maintained environment for guests and staff.
Leading a team of housekeeping staff, assigning tasks, and ensuring adherence to quality and cleanliness standards are all part of this role.
The position requires strong leadership skills, attention to detail, and a commitment to delivering exceptional guest experiences.
*Responsibilities: *_The successful candidate’s responsibilities will include, but not be limited to:_
*Team Leadership:*
· Supervise, train, and motivate housekeeping staff.
· Assign daily tasks and responsibilities to ensure efficient workflow.
· Provide guidance and support to team members, resolving any issues or conflicts.
*Quality Assurance:*
· Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness and compliance with hotel standards.
· Address deficiencies or maintenance issues promptly, coordinating with maintenance or other departments as needed.
· Implement and enforce standard operating procedures to maintain cleanliness and hygiene standards.
*Inventory Management:*
· Monitor and manage housekeeping supplies and equipment inventory.
· Place orders for cleaning supplies, linens, and amenities as needed, ensuring adequate stock levels.
· Conduct regular inventory audits to minimize waste and ensure cost-effectiveness.
*Training and Development:*
· Conduct training sessions for housekeeping staff on cleaning techniques, safety procedures, and customer service standards.
· Provide ongoing coaching and feedback to improve performance and productivity.
· Identify training needs and opportunities for professional development within the team and provide ongoing coaching and feedback to improve performance and productivity.
*Scheduling*
· Does weekly schedule according to occupancy.
· Submits schedule to GM for approval.
· Monitors Overtime and Meal Break penalties
· Ensures proper daily staffing levels
· Cleans rooms and fills in other housekeeping positions as needed.
*Guest Relations*
· Respond promptly to guest requests, inquiries, and complaints about housekeeping services.
· Ensure guest satisfaction by addressing concerns and resolving issues promptly and courteously.
· Collaborate with other departments, such as front office and maintenance, to enhance the guest experience.
Safety and Compliance
· Enforce safety protocols and procedures to prevent accidents and ensure a safe working environment.
· Maintain compliance with health, safety, and sanitation regulations, including OSHA and local health department guidelines.
· Conduct regular inspections and risk assessments to identify potential hazards and implement corrective actions.
*Qualifications*
· Must be bilingual in English and Spanish.
· Previous experience in housekeeping or a related field, with at least 2-3 years in a supervisory or leadership role.
· Strong knowledge of housekeeping practices, techniques, and equipment.
· Excellent communication, interpersonal, and organizational skills.
· Ability to multitask, prioritize workload, and work effectively under pressure.
· Attention to detail and a commitment to maintaining high cleanliness standards.
· Flexibility to work varying shifts, including weekends and holidays.
· Proficiency in relevant software applications like property management systems and Microsoft Office suite.
*Education:*
· A high school diploma or equivalent is typically required.
Additional training or certification in hospitality management, housekeeping, or related fields is a plus.
Job Type: Full-time
Pay: $25.
00 - $28.
00 per hour
Benefits:
* 401(k)
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Shift:
* 8 hour shift
* Day shift
* Evening shift
* Morning shift
* Night shift
Experience:
* Leadership: 1 year (Preferred)
* Hotel Housekeeping: 1 year (Required)
Ability to Relocate:
* Burlingame, CA 94010: Relocate before starting work (Required)
Work Location: In person
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