*\*Bilingual Skill in Japanese & English is required*
*Job Summary: *
* PC, Server and Azure support for the customers
* Assists & Support customers (internal & external) with installation, upgrading, configuration, troubleshooting and ongoing usability of workstations (desktops/laptops) printers, peripheral equipment, networking hardware, VPN, and software (on-site and remote)
* Support in-person and remote employee support on hardware, software, questions, and network related problems (on-site and remote)
* Manage related to servers & Network document
* Creates, manages, documents and updates trouble tickets as necessary within the company ticketing system
* Escalation of problems when unable to resolve
* Other duties as assigned by Supervisor
* Provides advanced level technical support with the Microsoft suite of products (Windows 10, Office 2016, etc.
)
* Ensures successful completion of all daily tasks (externally and self-assigned)
* Know and experience for Azure service and VM
* Create and update System Document, Operation Manual, Knowledge Base, Trouble History, etc.
)
* Report to supervisorExperience Required: 2+ years of TCP/IP network work experience or equivalent knowledge.
*Skills Required:*
* English (Required), Japanese (Required)
* Helpdesk support experience (Preferred)
* Communication skills with customers, vender/carrier and company staff.
* Documentation skills
* Microsoft office products (Visio, Word, etc.
) skills.
* Own car for visiting customer offices
* Know Azure (Desired)
* MCSA/MCSE (Desired)
*Benefits:*
* Medical & Dental & Vision- Full Time Only
* Basic Life Insurance and AD&D
* Short-Term Disability Insurance
* Flexible Spending Account (FSA)
* Employee 401 (K)
* Savings Plan
*Vacation Time:*
* 1st year Ten (10) days Prorated
* 2nd year (12) days
* 3rd year (14) days
* 4th year (16) days
* 5th year (18) days
* 6th and after (20) twenty days
* Thirteen Paid Holidays per year
* Sick Time
* Tuition Reimbursement Program
Job Type: Full-time
Pay: $70,000.
00 - $80,000.
00 per year
Experience level:
* 3 years
Schedule:
* Monday to Friday
Application Question(s):
* Will you need any VISA sponsor in the future?
Language:
* Japanese (Required)
Ability to Commute:
* Burlingame, CA 94010 (Preferred)
Ability to Relocate:
* Burlingame, CA 94010: Relocate before starting work (Required)
Work Location: In person
Whatsapp
