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Complex Guest Services Manager- Westin and Aloft SFO

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Posted : Thursday, April 11, 2024 12:07 PM

Property Description: The Westin San Francisco Airport is a renowned hotel located in the heart of the San Francisco Bay Area, offering exciting career opportunities for job applicants who are passionate about providing exceptional guest service in a dynamic hospitality environment.
As part of the prestigious Westin brand, known for its commitment to wellness, innovation, and sustainability, employees at the Westin San Francisco Airport can expect to work in a modern and upscale setting with state-of-the-art facilities and amenities.
The hotel offers a wide range of employment opportunities, including guest services, food and beverage, event planning, and more, providing a diverse and fulfilling career path.
The Westin San Francisco Airport is dedicated to creating a supportive and inclusive work environment that fosters personal and professional growth, encourages teamwork and collaboration, and values diversity and inclusion.
Employees can expect to be part of a team that delivers exceptional guest experiences while upholding the Westin's core values of well-being, integrity, and excellence.
Joining the team at the Westin San Francisco Airport presents a unique opportunity to be part of a renowned hotel brand that offers a rewarding and fulfilling career in the hospitality industry.
Overview: Are you passionate about providing exceptional guest experiences? Do you thrive in a fast-paced, dynamic environment? We are seeking a highly motivated and guest-focused individual to join our team as a Guest Services Manager.
As a Guest Services Manager, you will be responsible for overseeing the day-to-day operations of our guest services department, ensuring that our guests receive the highest level of service and satisfaction.
If you have a natural talent for hospitality, excellent leadership skills, and a genuine desire to exceed guest expectations, this is an exciting opportunity to make a significant impact and be part of our dedicated team.
Key Responsibilities: Manage and lead the guest services team, including front desk, concierge, and bell staff Ensure the smooth check-in and check-out process for guests Handle guest inquiries, concerns, and special requests in a timely and professional manner Train and mentor staff to deliver exceptional guest service Monitor and respond to guest feedback and reviews Collaborate with other departments to enhance the overall guest experience Implement and maintain guest service standards and procedures Resolve guest complaints and issues to ensure guest satisfaction As a Guest Services Manager, you will have the opportunity to lead a team dedicated to providing unparalleled guest service, create memorable experiences, and contribute to the success of our hotel.
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth.
Join our team and be part of a culture that values excellence, teamwork, and exceptional guest service.
Apply now to join our dynamic and passionate team as a Guest Services Manager and help us create unforgettable moments for our guests.
Qualifications: Bachelor's degree in Hospitality Management or related field preferred Previous experience in guest services or hotel management Excellent communication and interpersonal skills Strong leadership and team management abilities Proven ability to deliver exceptional guest service Attention to detail and the ability to multitask in a fast-paced environment Proficient in hotel management software and technology Positive attitude and passion for creating memorable guest experiences Benefits: Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.
A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company.
In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Three Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match Working at Davidson is like nowhere else.
It’s less of a job, more of a calling.
It’s part career, part revolution.
Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace.
Pre-employment drug test and background check required.
We participate in E-Verify.
Salary Range: USD $80,000.
00 - USD $80,000.
00 /Yr.

• Phone : NA

• Location : 1 Old Bayshore Hwy, Millbrae, CA

• Post ID: 9080563621


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