Guest Service Agent/Front Desk

*DUTIES:* - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests, ensuring accuracy of information - Provide information about hotel facilities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and courteously - Assist with reservations and cancellations - Process payments and maintain accurate records - Maintain a clean and organized front desk area - Collaborate with other hotel departments to ensure guest satisfaction - Perform night audit duties as required Requirements: - Previous experience in hospitality or customer service preferred - Knowledge of hospitality industry practices and procedures helpful - Strong communication and interpersonal skills - Excellent customer service skills with a friendly and approachable demeanor - Ability to multitask and prioritize tasks effectively - Proficiency in using phone systems and other office equipment - Bilingual skills (English/Spanish) are a plus Please note that this job description is not exhaustive and additional duties may be assigned as needed.
*REQUIRED SKILLS AND ABILITIES* · Excellent customer service skills · Ability to be welcoming and courteous to guests, coworkers, and vendors · Must be organized and able to multitask · Ability to remain cheerful under stress · Maintain a professional demeanor and appearance at all times · Ability to understand and carry out instructions · Good knowledge of the local area and businesses · Good communication skills · Basic math and reading skills · Strong interpersonal and problem-solving skills · Strong typing/keyboarding skills · Strong computer knowledge · Cash handling · Reliable transportation *PREFERRED QUALIFICATIONS* · Previous related work experience · High School Diploma or GED *REQUIRED LICENSES / CERTIFICATIONS* Must pass a criminal background check *PHYSICAL REQUIREMENTS / WORK ENVIRONMENT* · Work requires standing for most of each shift · Must be able to lift up to 25 pounds · Primary worksite is indoors Job Type: Part-time Pay: $17.
00 per hour Expected hours: 30 – 35 per week Schedule: * Day shift * Evening shift * Every weekend * Holidays Work setting: * In-person * Resort Ability to Relocate: * Baywood Park, CA: Relocate before starting work (Required) Work Location: In person