We are looking for an experienced Luxury Hotel Front Desk Agent to work the front desk to perform a variety of customer service, administrative and clerical tasks.
As a Front Desk Agent, you will be the first point of contact and the last point of contact for our property.
Our Front Desk Agent’s duties include offering utmost of personalized customer service across the property, to include valet parking of guest cars.
You will welcome guests and greet people.
You will ensure an accurate and efficient check in and check out process for our hotel guest.
You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
To be successful as a Front Desk Agent, you should have a pleasant out going personality, as this is also a customer service role.
You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations.
Multitasking and stress management skills are essential for this position.
This role may require working different shifts, so flexibility is a plus.
Ultimately, a Front Desk Agent’s duties and responsibilities are to ensure you are providing personalized customer service, engaged with each guest and willing to go above and beyond for each guest.
Creating a memorable experience for each guest.
Your attention to detail and consistency will be key to your on-going success here at the Park James Hotel.
Open availability and flexibility strongly desired.
*Responsibilities*
* Greet and welcome guests as soon as they arrive at the hotel
* You enjoy serving
* Attention to detail
* Out side the box thinker
* Self starter and someone who is motivated and inspired to deliver a great guest experience
* Understanding using a property management system (PMS)
* Direct visitors to the appropriate person or location
* Answer, screen and forward incoming phone calls
* Valet parking of guest cars
* Ensure reception area is tidy and presentable, with all necessary stationery and material (e.
g.
pens, forms and brochures)
* Provide basic and accurate information in-person and via phone/email
* Receive, sort and distribute daily mail/deliveries
* Maintain office security by following safety procedures and controlling access via the reception desk
* Order front office supplies and keep inventory of stock
* Perform other clerical receptionist duties such as filing, photocopying, and scanning
*Skills*
* Proven work experience as a Front Desk Agent
* Proficiency in Microsoft Office 365 & PMS system
* Able to prioritize tasks
* Hands-on experience with office equipment (e.
g.
scanning and printers)
* Professional attitude and appearance
* Solid written and verbal communication skills
* Ability to be resourceful and proactive when issues arise
* Excellent organizational skills
* Multitasking and time-management skills, with the ability to prioritize tasks
* Customer service attitude
* High school degree; additional certification in Office Management is a plus
* Valid drivers license
Job Type: Full-time
Pay: From $22.
00 per hour
Expected hours: 32 – 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Life insurance
* Paid time off
* Retirement plan
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Holidays
* Night shift
* Overtime
* Weekends as needed
Work setting:
* In-person
Experience:
* Hospitality: 1 year (Required)
Work Location: In person
Whatsapp
