Successful, small publishing Company is seeking an energetic and positive individual to join in reviewing incoming orders, Order Entry, and general Customer Support.
The Drivers License Guide Company is a 10-person, Redwood City based B2B publisher of printed books and two online reference sites.
These references display valid images and validating details for every country’s government-issued documents.
They assist approved businesses and government agencies in preventing fraud.
*Scope of position:*
Order Fulfillment – including initial order review and Order Entry − is central to our operations, and together with Customer Support, offers a variety of interesting responsibilities.
In addition, the publishing cycle of each new product adds a fresh aspect to our work.
Nature of responsibilities:
* Review and verification of incoming orders; order entry and invoice generation; prep shipment of Guide orders; updating our online references; and supporting subscriber renewal efforts.
* Support customer account inquiries by researching orders and answering questions.
Must be able to converse with customers at all levels, including middle to upper management.
* Effectively interact with our accounting database and CRM software to identify the appropriate account information for inquiries or orders.
*Skills and Experience*
* Strong computer and office skills (keyboard, 10-key, Microsoft Office Suite).
* Positive attitude, comfortable with customer service interaction.
* Independent worker, able to make sound judgments and solve problems.
* Adaptability to changing priorities and assisting with wider company projects.
* Familiarity with UPS, FedEx and USPS shipping protocols is a plus.
*Compensation and benefits*
* $90,000 - $100,000
* Semi-annual Bonuses
* Paid Vacation
* PPO Health insurance
Full-time position; in our Redwood City office; weekdays
Work/life balance; no after-hours requirements
Parking
Job Type: Full-time
Pay: $90,000.
00 - $100,000.
00 per year
Benefits:
* Health insurance
Schedule:
* Monday to Friday
Work Location: In person
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