*Job Description*
Come join our growing team! Gateway Global is seeking a detail oriented and upbeat Dispatch and Reservations Agent.
Gateway Global, a leading transportation provider for corporate, executive and leisure travelers since 1979.
is growing and expanding and needs talented individuals like you who want to grow with the company.
Our mission at Gateway is to provide the highest level of service to our clients.
From the initial phone call to the final bill, we want all our clients to feel like a VIP.
You will be entering into a dynamic fast-paced environment with daily interactions between clients, chauffeurs and the rest of the office team.
It is truly a team environment so if you are in give us a call! 650-697-5548
Minimum Qualifications
* Experience with transportation logistics is preferred.
Prior industry experience with a charter ground transportation provider, a major plus.
* At least two years of customer service experience.
* Geographical knowledge of service area or map reading skills a plus
* Ability to prioritize and multitask in a busy environment, while still following through and completing all tasks.
* Excellent customer service skills a must, and able to communicate effectively with clients and chauffeurs.
* Strong verbal customer service skills are essential
* High attention to detail and the ability to remain calm under stress/pressure.
* Natural ability to be a solution-oriented problem solver.
* Organized and self-motivated individual
* Professional attitude and team player
* Reliable attendance and punctuality
* Ability to accommodate a flexible work schedule.
Must be able to work some overtime/weekends
* Thrive in an environment where workload demands are in a constant state of flux
* Ability to understand and adapt quickly to a reservations & dispatch computer platform
* Proficient with keyboard data entry
Duties & Responsibilities:
* Monitor Dispatch Board/Schedule.
* Keep system dispatch board updated and coded accurately at all times, by staying on top of changes such as vehicles switches, chauffeur switches, flight updates, location changes…etc.
* Responsible for knowing the location of all vehicles at all times while dispatching.
* Ensure that all customers are picked up on time.
* Ensure operational excellence and solve issues as they arise.
* Communicate all details with chauffeurs, co-dispatchers and any other appropriate personnel to ensure the highest customer care is provided.
* Interact with office staff, managers, clients and chauffeurs to ensure accommodation/special requests.
* Handle customer service calls that include reservations, changes or cancellations.
Benefits
* Paid vacation and sick time
* Medical, Dental and Vision benefits available for FT employees
* Family Parental Leave
* Room for growth/advancement.
* 401(k)
* Great Work/Life Balance!
Job Types: Full-time, Part-time
Pay: $22.
00 - $26.
00 per hour
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Parental leave
* Vision insurance
Schedule:
* 10 hour shift
* Monday to Friday
* Weekends as needed
Work Location: In person
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