Front Desk Agent

Job Summary: We are seeking a friendly and professional Front Desk Agent to join our team.
As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service to ensure a positive experience during their stay.
This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Duties: - Greet guests and provide them with a warm welcome - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Assist guests with reservations, room changes, and other requests - Handle guest complaints and resolve issues in a timely manner - Maintain knowledge of hotel services, amenities, and local attractions - Process payments and maintain accurate financial records - Collaborate with other hotel departments to ensure guest satisfaction - Perform night audit duties as needed Qualifications: - Previous experience in a customer service role is preferred - Excellent communication and interpersonal skills - Proficient in using phone systems and computer software - Strong problem-solving abilities - Ability to work well under pressure and handle difficult situations with professionalism - Multilingual skills are a plus - Knowledge of hotel management systems is beneficial Benefits: - Competitive pay based on experience - Opportunities for career advancement within the hospitality industry If you are passionate about providing exceptional guest service and thrive in a dynamic environment, we would love to hear from you.
Apply now to join our team as a Front Desk Agent! Job Type: Part-time Pay: $20.
00 per hour Expected hours: 32 – 40 per week Benefits: * Free parking Schedule: * 8 hour shift * Evening shift * Holidays * Morning shift * On call Work setting: * In-person Work Location: In person