*** This position requires you to work 100% onsite at corporate HQ located in Redwood City, CA for the first 3 months ***
Provident Credit Union is calling you.
And you can make a difference.
As a Contact Center Agent with our top-rated Contact Center team at our Redwood Shores Corporate Office, you can grow and have an impact.
As a Contact Center Agent, your good ideas will be valued and your enthusiasm will make a difference as part of our 25 person Call Center team.
We'll support you and train you to have all the answers.
When our members have a question or concern, your good listening skills and desire to help will make all the difference.
It will be your cheerful, professional and knowledgeable voice they hope to hear.
As an indispensable part of Provident Credit Union, you'll help us to deliver on our reputation for helpful, courteous service all while you have fun, and we help you sharpen your professional skills.
Job duties
Provide members with excellent account, loan, and card service by telephone, e-Mail, and chat.
Guide members toward and assist members with our on-line, mobile, and telephone banking services.
Finding new solutions for our members by forwarding leads to our investment, insurance, mortgage, and consumer loan representatives.
Solve issues straightaway, as well as serve as a guide if a member's issue requires assistance from a back-office department.
Adhere to Bank Secrecy Act & Office of Foreign Asset Control policies and procedures, as well as take part in annual BSA & OFAC training.
Requirements
High School Diploma required.
Some college preferred.
1+ year of financial services experience and/or Call Center experience preferred.
Excellent verbal and written communication skills.
Experience in troubleshooting basic smart phone and web browser issues.
Must be able to work the following schedules: Monday to Friday and 2 Saturdays per month.
Compensation:
Pay Grade is P1.
This position is eligible for discretionary bonus twice a year.
Targeted Base Pay: $25.
96 – 27.
00 per hour
Benefits You will enjoy:
Quality medical, dental and vision care coverage
401(k) retirement plan with up to 150% matching employer contributions
Strong commitment to investing in your career and educational advancement by offering up to 100% Tuition reimbursement for approved courses
Annual Discretionary bonus
Employee Referral Bonuses
Generous paid time off and paid holidays
Flexible spending accounts
Short and long-term disability coverage
Life and AD&D insurance
Provident membership
Wellness programs: Yoga and use of in-house gym
Rate discount on home, auto loans and personal loans
Walking distance to restaurants
Opportunity to use company owned condo in Maui and Lake Tahoe
Join us at Provident Credit Union as a Contact Center Agent.
Discover new challenges in a rewarding atmosphere that helps you grow professionally.
What you’ll bring to the position:
Great energy and a level head.
The desire and ability to learn new things.
Good computer skills – and it’s a plus if you’re familiar with Microsoft Word and Excel.
Provident is an Equal Opportunity Employer
We are a winner of the Bay Area News Group Top Workplace in 2017 - 2023.
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