Account Service Rep - Temp

ACCOUNT SERVICE REP - Temporary JOB SUMMARY The Account Services Representative II will have a solid understanding of all credit union products and services.
They will be responsible for providing primary organization-wide support for opening and maintaining deposit accounts, share draft processing and ATM related transactions.
They will assist management in providing training and as the subject matter expert on such accounts, serving as the "go-to-person" for questions or issues.
They will remain current on applicable laws, regulations and updates regarding these accounts.
Why Provident? Provident Credit Union was established in 1950 and we rank among the top 10% of credit unions in the US.
We believe having a culture that is accepting, supportive, diverse and inclusive makes us all better.
Provident has been a Bay Area “Top Workplace” since 2017, and our employees rank us on Glassdoor as one of the best credit unions in the nation.
Our values are: · Listen · Get Better · Do What’s Right Essential Functions • Responsible for processing and balancing the daily share draft file.
• Balance the share draft returns file to the core system and ensure the returns are processed by the established time frame.
• Process stop payment request and foreign check collection items.
• Assists members in opening all checking, savings, and certificate products.
Maintains an understanding of membership eligibility and account ownership.
• Responsible for manually calculating dividend projections.
• Assist members in updating account information and authorized signers.
• Process ATM, Mobile & Remote Deposits (RDC) within program parameters and place holds on a case by case basis to reduce loss from high risk transactions.
• Handle ATM dispute in accordance to network rules and regulation.
• Research and response to Accounting reconciliation questions.
• Balance all ATM terminals, report and track any cash variances.
• Assist in any product validation, testing and auditing.
• Monitor all queues and perform duties as needed to ensure work is processed in a timely manner to meet established deadlines.
• Successful completion of required certification as appropriate to role.
• Assist with wire verification when needed.
• Handle telephone calls, online banking e-mail and mail-in requests.
• Serve as a resource for other department such as Contact Center and Branches.
• Maintain a working knowledge of Provident Credit Union policies and procedures to ensure compliance.
• Ensures confidentiality of member information.
• Adheres to the Credit Union's core values and Service Standards in carrying out Provident Credit Union's mission and vision.
• Willingness to cross train in order to assist in staffing other areas of the department as needed.
• Available to work weekends and/or extended hours required to run the business, including special events as they occur.
• Attend meetings as required.
• Alert and assist Risk Management with fraud or suspicious transactions.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties responsibilities and activities may change at any time with or without notice.
• Performs other duties as assigned.
• Excellent listening and speaking skills.
• Excellent written communication skills.
• Complete required BSA & OFAC training annually.
• Understand and adhere to BSA and OFAC policy and procedures.
QUALIFICATIONS Education/Work Experience: College degree or equivalent work experience 2+ years of related experience 1+ year(s) of check handling experience 1+ year(s) customer service experience Knowledge, Skills and Abilities Effective oral and written communication skills required to ensure an exceptional member experience.
High Organized self-starter, willing to learn new procedures, pleasant and helpful, a team player.
High Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including Bank Secrecy Act(BSA) which includes Customer Identification Program (CIP), Suspicious Activity Report (SAR) and Monetary Instrument Log; USA Patriot Act; and regulations from the Office of Foreign Assets Control (OFAC).
Offer best in class customer service to our members.
Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
Demonstrates a positive member service (internal and external) focus at all times.
Willingness and flexibility in taking on new responsibilities as business requires.
Compensation: Targeted Base Pay: $25.
00 - 32.
00/hr Join us at Provident Credit Union as a Universal Banker.
Discover new challenges in a rewarding atmosphere that helps you grow professionally.
Provident is an Equal Opportunity Employer We are a winner of the Bay Area News Group Top Work Place in 2018 - 2023.
Check us out on Glassdoor!