_Client Service Representative - Cat Spay/Neuter Clinic_
Shifts: Monday - Thursday 7:30am - 6pm
Nine Lives Foundation is a 501(c)(3) non-profit organization that rescues at-risk cats, provides them with medical care, finds them loving forever homes.
We provide high-quality, high-volume, low-cost spay/neuter services for cats and kittens, and a vaccine clinic for rescuers, rescue groups, and the community.
We are an energetic, motivated group of staff and volunteers with a passion for cat welfare.
To learn more, see our website at www.
ninelivesfoundation.
org.
If you love cats, and great with people, and want to help save feline lives as part of a small, committed team, then this could be a great opportunity for you!
*RESPONSIBILITIES*
· Customer Service at our Veterinary Clinic Front Desk - offer great client service, check cats in/out, schedule appointments and ensure all surgery appointments are filled to capacity, answer phone and emails, liaise with medical team as needed
.
Prepare invoices, take payments, close cash drawer daily
· Become proficient in our medical clinic software Clinic HQ and shelter management software ShelterLuv, and enter client medical and intake records accurately
.
Liaise with partner shelters and individuals seeking homes for cats, to identify cats for intake; coordinate transport and intake examinations
.
Collaborate with people across the whole Nine Lives team, including staff and volunteers, as well as with other shelters, rescuers, and pet owners
.
Help coordinate foster homes for cats and kittens
· Respond to voicemails and emails on a timely basis
.
Other duties as assigned
*EXPERIENCE/QUALIFICATIONS:*
· Great customer service – experience in customer service strongly preferred
.
Excellent written and oral communication skills including excellent telephone skills to communicate courteously, efficiently, and accurately over the phone
.
Fluency in both English and Spanish (read, speak, write) is required
· Comfortable with using technology, learning new technology systems, and following standard operating procedures (training will be provided)
· Commitment to Nine Lives mission
· Attention to detail; team player, "can-do" attitude willing to jump in and help as needed
.
Experience in a veterinary office or animal shelter, and knowledge of veterinary terminology is highly preferred
*Work Schedule:*
Monday - Thursday 7:30am - 6pm (10 hours x 4 days/week)
Job Type: Full-time
Pay: $21.
00 - $24.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
Schedule:
* 10 hour shift
* Day shift
Application Question(s):
* Please tell us why you are interested in working at Nine Lives
* Do you have any experience working or volunteering in an animal shelter or veterinarian office?
* Please tell us about your experience with cats
* Are you available to work all the required shifts (Monday - Friday 7:30am - 6pm)?
Education:
* High school or equivalent (Required)
Experience:
* Customer service: 2 years (Required)
* Veterinary terminology: 1 year (Preferred)
Language:
* Spanish (Required)
Ability to Commute:
* Redwood City, CA 94062 (Required)
Work Location: In person
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