_Client Service Representative - Cat Spay/Neuter Clinic_
Shifts: Monday - Thursday 7:30am - 6pm
If you love cats, are great with people, and want to help save feline lives as part of a small, committed team, then this could be a great opportunity for you!
Nine Lives Foundation is a non-profit organization that rescues at-risk cats, provides them with medical care, and finds them loving homes.
We provide high-quality, high-volume, low-cost spay/neuter services for cats and kittens, and a vaccine clinic for cats.
We are an energetic, motivated group of staff and volunteers with a passion for cat welfare.
To learn more, see our website at www.
ninelivesfoundation.
org.
*RESPONSIBILITIES*
· Customer Service at our Veterinary Clinic Front Desk - offer great client service, check cats in/out, schedule appointments, answer phone and emails, liaise with medical team as needed
.
Prepare invoices, take payments, close cash drawer daily
· Become proficient in our medical clinic software Clinic HQ and shelter management software ShelterLuv, and enter client medical and intake records accurately
.
Liaise with partner shelters and individuals seeking homes for cats, to identify cats for intake; coordinate transport and intake examinations
.
Collaborate with people across the whole Nine Lives team, including staff and volunteers, as well as with other shelters, rescuers, and pet owners
.
Help coordinate foster homes for cats and kittens
· Respond to voicemails and emails on a timely basis
.
Other duties as assigned
*EXPERIENCE/QUALIFICATIONS:*
· Great customer service – experience in customer service strongly preferred
.
Excellent written and oral communication skills including excellent telephone skills to communicate courteously, efficiently, and accurately over the phone
.
Fluency in both English and Spanish (read, speak, write) is required
· Comfortable with using technology, learning new technology systems, and following standard operating procedures (training will be provided)
· Commitment to Nine Lives mission
· Attention to detail; team player, "can-do" attitude willing to jump in and help as needed
.
Experience in a veterinary office or animal shelter, and knowledge of veterinary / medical terminology is highly preferred
*Work Schedule:*
Monday - Thursday 7:30am - 6pm (10 hours x 4 days/week)
Job Type: Full-time
Pay: $20.
00 - $24.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
Schedule:
* 10 hour shift
* Day shift
Application Question(s):
* Please tell us why you are interested in working at Nine Lives
* Do you have any experience working or volunteering in an animal shelter or veterinarian office?
* Please tell us about your experience with cats
* Are you available to work all the required shifts (Monday - Thursday 7:30am - 6pm)?
Education:
* High school or equivalent (Required)
Experience:
* Customer service: 2 years (Required)
* Veterinary terminology: 1 year (Preferred)
Language:
* Spanish (Required)
Ability to Commute:
* Redwood City, CA 94062 (Required)
Work Location: In person
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