Client Services Support Specialist

About Dama At Dama we use technology to solve problems that critically impact the growth and reputation of the cannabis industry.
We offer a suite of innovative, compliant and sustainable business tools, removing the barriers that exclude cannabis businesses from accessing the fundamental financial solutions required to support a rapidly growing industry.
We have a diverse team of payments professionals with deep expertise in financial services, payments technology, and successfully building and growing companies.
Throughout the organization, you’ll find people who solve problems, deliver solutions and deal with uncertainties while building best-in-class products for the industry.
The role If you value being an essential contributor to a TEAM, strive to gain EXPERTISE in products and services, and LOVE to provide the best experience for your customers, this will be a great fit for you.
As support specialist you will provide prompt and accurate support for all Dama products and services.
Additionally, you will provide support for internal teams in achieving revenue and retention goals.
Projects and responsibilities will vary over time, meaning flexibility and an aptitude to learn are key.
We are looking for someone who not only can thrive as part of a team but is also able to work independently and deliver results.
Someone who is meticulous, detailed, and highly focused on completing each task thoroughly with precision and accuracy.
If that sounds like you, read on! Specific responsibilities include Become an expert on Dama’s full suite of products and services End-user and client multi-media support (email, phone, text) for all Dama products and services Provide support for internal teams that include but are not limited to compliance and client services Document and provide feedback regarding product and process improvements Client outreach and reminders regarding onboarding and compliance-related tasks Assisting with miscellaneous projects to ensure an exceptional client experience Contribute to end-user and client knowledge bases Other duties and projects as assigned Skills and experience Acumen for assisting and resolving issues for customers and clients Excellent verbal and written communication skills Proficient with computers and technology Basic issue triaging and troubleshooting skills Proven ability to work with a team to achieve collective objectives Meticulous and vigilant, with a high level of attention to detail Strong time-management skills and the ability to work independently Must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personalities Preferred 2+ years of experience providing customer service Experience with CRM systems such as Salesforce Experience within the banking or payments industry Bachelor’s degree or equivalent Work environment Ability to handle highly confidential and sensitive information; possess skills to work independently or in a group setting; Flexible personality, as needs change depending on needs of the organization; can influence a large span of relationships and levels; general business office environment.
Due to the nature of financial systems, you will be required to pass a background check.
Benefits Healthcare 401K Generous PTO Remote work Apply: jobs@damafinancial.
com CHR - Client Services Support Specialist LI: Client Services Support Specialist Salary commensurate upon experience Bonus goals tied to company goals attained Bonus based on company goals attained