Part-Time Customer Success Manager

Job Title: Part-Time Customer Success Manager Company: Thriver Location: Palo Alto/San Francisco, CA Job Type: Part-Time Job Description: Thriver is seeking a dynamic and dedicated Part-Time Customer Success Manager to join our team in the Palo Alto/San Francisco area.
In this role, you will play a crucial part in ensuring the satisfaction and success of our clients by serving as a client-facing representative.
If you're passionate about customer service and enjoy working in a fast-paced, innovative environment, we'd love to hear from you! Responsibilities: Interact with Clients: Serve as the main point of contact for clients, ensuring a positive and personalized experience.
Proactively engage with clients to understand their needs, preferences, and feedback.
Provide timely responses to client inquiries via email, phone, and other communication channels.
Identify opportunities to upsell or cross-sell Thriver's services to existing clients.
Interact with Vendors: Collaborate with vendors to coordinate menu options and ensure quality service delivery.
Maintain strong relationships with vendors to ensure seamless communication and problem-solving.
Act as a liaison between clients and vendors to resolve any issues or concerns.
Build Services: Assist clients by creating customized menus based on their dietary preferences, restrictions, and budget.
Curate and suggest services that align with client objectives and Thriver's offerings.
Ensure accurate and up-to-date service information is available to clients.
Client-Facing: Conduct regular check-ins and follow-ups with clients to gauge their satisfaction and address any concerns.
Deliver product demonstrations and training to clients to maximize their utilization of Thriver's platform.
Provide expert guidance on how to make the most of Thriver's services to achieve their wellness goals.
Requirements: Bachelor's degree in Business, Hospitality, or a related field (or equivalent work experience).
Previous experience in customer success, account management, or a related customer-facing role is a plus.
Excellent communication and interpersonal skills, both written and verbal.
Strong problem-solving and conflict-resolution abilities.
Detail-oriented with a proactive and client-centric approach.
Ability to work independently and as part of a collaborative team.
Familiarity with the Palo Alto/San Francisco area and local food vendors is a bonus.
Benefits: Competitive hourly pay.
Flexible work hours to accommodate your schedule.
Opportunity for career growth and development within a growing company.
A supportive and inclusive work environment.
The chance to make a positive impact on clients' health and well-being.
If you are passionate about helping clients thrive, enjoy building menus, and excel at client interactions, we encourage you to apply for this exciting Part-Time Customer Success Manager position at Thriver in Palo Alto/San Francisco.
Join us in making a difference in the world of company culture services! Note: This job description is intended to provide a general overview of the responsibilities and requirements for this position.
It may be adjusted or modified as needed to meet the evolving needs of the company.
At Thriver, we are committed to fostering an inclusive and diverse environment where every individual, regardless of their background, identity, or perspective, feels valued, respected, and empowered.