Enterprise Customer Success

About EverCharge EverCharge is a leading provider of electric vehicle (EV) charging devices and management systems and provides hardware and software EV charging solutions for fleets, multi-unit, and single-family homes.
Our turnkey offerings are designed to utilize existing infrastructure to scale EV charging at the lowest cost.
EverCharge's load-balancing SmartPower technology maximizes the number of electric vehicles that can charge at once and eliminates barriers, such as data connectivity.
Founded in 2013 and headquartered in Palo Alto, CA, EverCharge operates a factory in Hayward, CA, which supplies EVSEs for its customers across North America.
Our Enterprise Customer Success Will play a crucial role in our company's success by ensuring our customers derive maximum value from our products.
The CSM will work closely with our customers to understand their needs, provide guidance, and help them achieve their desired outcomes.
This role involves building strong relationships with clients, ensuring their satisfaction, and identifying opportunities for growth and expansion.
Responsibilities: Guide new customers through the onboarding process, ensuring a smooth transition and understanding of our products.
Build and maintain strong relationships with key stakeholders within customer organizations.
Act as the main point of contact for customers, addressing any concerns or inquiries promptly and effectively.
Conduct regular check-ins to assess customer satisfaction and gather feedback.
Develop and implement account plans for each customer, outlining goals, milestones, and strategies for success.
Collaborate with the sales team to identify opportunities for upselling or cross-selling.
Stay up-to-date with our products, features, and updates.
Provide expert advice and recommendations to customers on how to best utilize our offerings to meet their specific needs.
Act as a liaison between the customer and our internal teams (e.
g.
, support, product development) to ensure timely and effective resolution of any issues or challenges.
Gather and analyze customer feedback to identify trends and opportunities for improvement.
Provide insights to the product development team for future enhancements.
Develop strategies to increase customer retention and loyalty.
Minimum Qualifications: 6+ years of experience in customer success, account management, or a related role.
Proven track record of managing customer relationships and driving customer satisfaction.
Excellent communication and interpersonal skills.
Strong problem-solving and negotiation abilities.
Familiarity within the EV charging space is a plus.
Job Title and Compensation: The base salary range for this position is between $85,000 and $120,000, based on full-time employment.
Actual salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications, and work location.
Our open positions are based on job competencies that are specific to each role.
If you are offered a position, the job title may be different from what is advertised to align with the role's competencies and your specific background, experience, and interview results.
EverCharge, Inc.
prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
* No third-party solicitation.
Candidates must apply directly to the job posting.