Facilities Customer Service Associate

Note: We are unable to provide Sponsorship for this position.
The School of Engineering Stanford Engineering has been at the forefront of innovation for nearly a century, creating pivotal technologies that have transformed the worlds of information technology, communications, health care, energy, business and beyond.
Our faculty and students are creative risk-takers who pursue excellence across a breadth of disciplines.
Our alumni include some of the world's most successful leaders in technology and business.
Our staff are critical to enabling Stanford Engineering to accomplish its mission: seeking solutions to some of the world's most urgent challenges and educating leaders who will make the world a better place through the power of engineering principles, techniques and systems.
We seek a Facilities Customer Service Associate with experience working in a large, interdisciplinary facility.
The candidate will be a key contributor to the Science and Engineering Quad and School of Engineering contact center and work as part of a collaborative team of Building Managers, EH&S Specialists, and Project Managers.
The associate is expected to respond to inquiries and determine and take appropriate action as required while maintaining a friendly, courteous manner as well as a polished, professional demeanor.
They will field calls and requests and fulfill them if possible or help filter them to the correct person.
They will also perform duties associated with scheduling, organizing, and overseeing conferences, seminars, and events, including arranging with vendors for service.
Your Responsibilities Include: Act on behalf of the supervisor, department manager, or chair in regards to establishing priorities and identifying and resolving problems that are administrative in nature.
Respond to inquiries and determine and take appropriate action as required.
Serve as a resource regarding a defined set of policies and procedures.
Oversee and/or perform duties associated with scheduling, organizing, and operating complex conferences, seminars, and events, including arranging with vendors for services, overseeing the production and distribution of materials, administering logistics, and managing event within budget.
Compose and draft documents and correspondence for presentations, course handouts, grants, conferences, seminars, and reports; perform substantial editing and fact checking.
Create, maintain, modify, and/or ensure accuracy of content in various unit documents, displays, reports, brochures, social media, and/or websites.
Plan and schedule calendar(s) with limited consultation, resolve calendaring conflicts, and arrange travel in compliance with unit, university, and sponsor policies.
Create complex reports and spreadsheets which may utilize specialized software and systems.
Oversee and/or process a variety of complex financial transactions; produce, monitor, and reconcile budget statements; research, identify, and resolve discrepancies.
May assist with capital or special equipment requests and/or vendor selection.
Coordinate and monitor routine maintenance services completion; plan and coordinate office moves and/or minor renovation projects.
May serve as the point of contact for general maintenance, health and safety, and other facility concerns within the unit(s); report any incidents or potential safety problems to appropriate representatives.
Track completion of required training.
May lead staff or supervise day-to-day work of student and/or temporary workers, including scheduling, assigning, and prioritizing workloads, setting appropriate deadlines, reviewing work for quality and timeliness, and providing performance review input.
Troubleshoot audio visual (AV) equipment in conference rooms.
Guide tours and site visits of the Science and Engineering Quad buildings and event spaces.
*Other duties as assigned Education & Experience (Required): High school diploma and four years of administrative experience, or combination of education and relevant experience.
Knowledge, Skills and Abilities (Required): Advanced computer skills and demonstrated experience with office software and email applications.
Demonstrated success in following through and completing projects.
Excellent organizational skills and attention to detail.
Strong verbal and written communication skills.
Excellent customer service and interpersonal skills.
Ability to prioritize, multi-task, and assign work to others.
Ability to take initiative and ownership of projects.
Ability to routinely and independently exercise sound judgment in making decisions.
Physical Requirements*: Constantly perform desk-based computer tasks.
Frequently sitting.
Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds.
Rarely twist/bend/stoop/squat, kneel/crawl.
Work Standards: Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, https://adminguide.
stanford.
edu.
Pay Range: The expected pay range for this position is $33.
17 to $43.
75 per hour.
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position.
The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
At Stanford University, base pay represents only one aspect of the comprehensive rewards package.
The Cardinal at Work website (https://cardinalatwork.
stanford.
edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees.
Specifics about the rewards package for this position may be discussed during the hiring process.
Why Stanford is for You Imagine a world without search engines or social platforms.
Consider lives saved through first-ever organ transplants and research to cure illnesses.
Stanford University has revolutionized the way we live and enrich the world.
Supporting this mission is our diverse and dedicated 17,000 staff.
We seek talent driven to impact the future of our legacy.
Our culture and unique perks empower you with: Freedom to grow.
We offer career development programs, tuition reimbursement, or audit a course.
Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
A caring culture.
We provide superb retirement plans, generous time-off, and family care resources.
A healthier you.
Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities.
We also provide excellent health care benefits.
Discovery and fun.
Stroll through historic sculptures, trails, and museums.
Enviable resources.
Enjoy free commuter programs, ridesharing incentives, discounts and more! How to Apply We invite you to apply for this position by clicking on the “Apply for Job” button.
To be considered, please submit a cover letter and résumé along with your online application.
The cover letter should briefly describe why you believe you are a good fit for this position.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.
Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility.
Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities.
Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at stanfordelr@stanford.
edu.
For all other inquiries, please submit a contact form.
Stanford is an equal employment opportunity and affirmative action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.