CUSTOMER SERVICE/RESTAURANT/WAREHOUSE (novato)

Bart Brennan WELL SEASONED RETAIL VETERAN/CUSTOMER SERVICE/WAREHOUSE/RELIABLE Summary: ____________________________________________________________ Experienced in various lines of work ranging from Shift Manager for Mary’s Pizza Shack to Shipping Department Lead for MGM Brakes.
Also experienced in retail sales, effective customer service, accurate Point of Sale transactions, inter-department communication, call center and computer skills.
PROFILE: ____________________________________________________________________________ • Received highly coveted award for teamwork and customer service • Self-motivated, confident, efficient leader and team player • Customer service relations-18 years.
• Shop Steward-3 years WORK EXPERIENCE: ____________________________________________________________________________ Peter Levi Plumbing 2021-2023 Call Center/Customer Service Representative • Answered incoming calls regarding customer repair needs • Made outbound calls to service customer for feedback about recent services • Provided information and answered customer inquiries • Scheduled repair appointments Staples Customer Service Rep/Cashier 2017-2019 • Provided customer Service • Used registers to process sales transactions and returns • Answered incoming calls and directed them accordingly • Ensured cash register closed out accurately E/O Health Products (Contract) Warehouse Associate/Shipper 2017-2017 • Picked and pulled orders • Did shipping and receiving • Staged and organized product • Operated forklifts to transport merchandise • Maintained warehouse clean and organized Brooks Automation (Contract) Warehouse Logistics/Planner/Inentory 2013-2016 • Managed and controlled inventory • Prepped material to relocate to Maylasia • Dispatched multiple orders daily • Assisted with purchases and planning • Prepared shipments-UPS/FedEx/International • Used MRP/ERP systems Mary's Pizza Shack (Paart Time) Shift Manager 2008-2011 • Managed team of eight crew members • Assisted with front end challenges • Helped cooking staff during busy hours • Performed opening and closing duties • Processed end of day deposits MGM Brakes Shipping Lead/Shop Steward 1997-2011 • Verified accurate products being received/sent • Scheduled and dispatched shipments • Processed domestic/international shipments • Developed system for on-time departures • Planned/organized shipping requirements • Used UPS/FedEx/International software • Utilized MRP/ERP/Microsoft systems Skill Sets: ____________________________________________________________________________ • Retail customer service-18 years • Front of house experience-three years • Cashiering and taking phone orders • Prep cook and server • Opening and closing duties • Strong verbal and interpersonal skils • Problem solving • Organizer and planner • Leadership abilities