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Posted : Sunday, June 09, 2024 04:19 PM
William D.
Chavez 1388 Mission St.
San Francisco, CA show contact info tek4hire (financial district) HIGHTLIGHT QUALIFICATIONS: • Excellent Technical PC Support Skills: troubleshoots complicated computer problems; executes quickly and efficiently.
Extensive experience with administration of Windows Firewall, setup and maintenance of VPN, setup and management of end user accounts in Active Directory.
Extensive experience supporting high level end users, including CEOs', Bank President, Surgeons and Physicians, Multi-million dollar Account Executives, VIPs', etc.
.
.
.
• Good Communication Skills: resolves problems with tact; easily establishes rapport with customers and clients from diverse.
• Ability to handle incoming phone calls professionally and with courtesy and patience under extreme pressure.
• Computer Literate: Operating Systems and Software Programs; NT Server 4.
0, Novell 3.
1 & 4.
1, Windows 7, Windows XP, Windows 2000, Windows 98 & 95, Mac,(to OS 10) Oracle8, ,Citrix, Symantec Ghost, USMT, SCCM, HP Service Manager, Groupwise, Remedy, Vantive, TrakIt, Word Perfect, Lotus Notes, Outlook, MS Exchange • Multi-lingual: read, write and speak Spanish fluently.
Conversational in German, Cantonese, Mandarin, and Tagalog.
Professional translation - translating experience, (Spanish/English), in legal and medical environments.
COMPUTER TECHNICIAN EXPERIENCE: • Hands on experience with NT Server 4.
0, NT Workstation, Novell Netware 3.
1, & 4.
5,Windows 11, Mac OS 10 and Big Sur, Yosemite, Maverick, Mountain Lion.
• Experience using VNC, MS Remote, PC Anywhere & IManage for remote end user support.
• Experience with POS terminals and equipment, including analysis, and installation of swipe terminal hardware.
• Usage of SCCM, USMT, Symantec Ghost for Imaging and Re-Imaging PCs' and Laptops.
Resolve any issues involving computer and networking equipment from end users up to, and including, server related problems.
• Received A+ Certification.
Prepped for MCSE Certification.
.
Prepped for Oracle8 DBO & DBA certification.
Prepped for Windows 2000 certification.
Advanced level support for Windows XP, and Windows 7 platforms, (operating systems).
• Extremely familiar with imaging / re-imaging process, (both Windows 7 and Windows XP).
Implementation of roll outs on various contracts, for both existing, and new users.
Extensive patch management and driver support for programs and hardware.
• High level support for computer hardware, including hard drives, printers, and monitors hand held devices, and any computer components.
Support of LAN, WAN, & VPN.
Also, all software programs, primarily MS Office Suite.
• Worked as an Administrative Assistant on several occasions for law firms and also in corporate environments.
• Over 3 year's managerial experience in a retail department store, supervising a crew of six employees.
• Training, weekly schedule planning, display configuration and other manager responsibilities.
• Responsible for ordering of merchandise, and keeping track of sales record for all department inventories.
Department assigned was number one in sales 33 out of 36 months.
Full detailed employment history available upon request.
PROFESSIONAL EXPERIENCE Volunteer - Elementary School, (SFUSD) - 09/01/17 - PRESENT - Technical support.
Set up and support of student computer lab and also printer and peripherals technical support.
Help with overseeing schoolyard lunch hour.
Freelance work - Support of small business owners with IT related issues.
Interpreting work for medical, counseling, and legal related situations.
04/19/23 – 05/19/23 Robert Half Intl – for SOM architecture and design – IT Support Reimage laptops and desktop PCs.
Windows 10 and 11.
Troubleshoot hardware and software issues.
Work with ServiceNow ticketing system.
Audio and visual support for conference rooms.
07/03/15 – 13/15/2021 CV Partners - for Teespring - IT Manager - Mac laptops / Lenovo PC laptops.
11/01/15 - 04/01/16 Compucom - for SalesForce - Team Lead - Upgrade Reimage project, Mac laptops, (MacBook Pro, MacBook Air, MacBook Retina).
06/01/15 - 07/02/15 Fountain Group - for Price Waterhouse Cooper - Systems Administrator 07/14/14 - 11/30/14 Experis IT -- for UCSF Medical Center - Win7 Post Deployment Lead Technician / Systems Administrator 02/10/14 -- 5/30/14 Unidata Technology -- for Bloomberg L P (Trading Floor/Media) - Technical Support Engineer - 10/07/13 -- 11/01/13 Inovo/A-3 Technologies --for Williams/Sonoma - Consultant / Systems Administrator - 08/02/2013 -- 08/23/2013 Nelson Technologies -- for Sony Corporation - Network Administrator - 03/2011 - 02/2012 Outsource Telecom -- for Goodwin-Procter - Systems Administrator - 07/2008 - 02/2009 Micegroups Technology -- for Williams-Sonoma - Systems Administrator - 07/2008 - 20/2008 Raven Technology -- for Hedge Fund Services IT Consultant / Network Administrator - 10/2007 - 01/2008 Comsys - For United Commercial Bank - Network Administrator - 06/29/07 -- 09/31/07 CBX Technologies - For City and County of San Francisco Laguna Honda Hospital - Technical Support - 02/20/07 - 03/02/07 Tech Finders Staffing - For Cost Plus World Market - Systems Administrator - 11/15/06 - 12/31/06 Peak Systems International - For JP Morgan Chase/Manhattan - Network Administrator - 06/28/06 - 08/04/06 Spherion Technology - For Mercer Human Resources - Support Engineer - 06-/01/05 - 08/04/05 Wollberg-Michelson - For California State Judicial Council - Network Administrator - 03/01/05 - 03/21/05 Tek Systems - For Banctech - Field Engineer - 02/14/05 02-21-05 Robert Half International - For Indus Corporation (HHS) - Systems Administrator - 11/27/04 - 12/03/04 IT CONSULTANT/NETWORK ADMINISTRATOR Wollberg-Michelson - For San Mateo Union High School District - IT Consultant / Network Administrator - 09/17/02-02/04/03 EDUCATION Prepped for network/systems admin support for Win 11 OS, and Mac Big Sur, and Mac 10 OS 1999 National Training Institute, San Francisco, California General Education Major: Computer Technology Certificate of Completion with Honors Computer Service Technology and Certificate of Perfect Attendance Award.
Heald Business College, San Francisco, California Education Major: Secretarial Word Processing.
¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬_______________________________________________________________________________________ William D.
Chavez show contact info 1388 Mission St.
San Francisco, CA PROFESSIONAL EXPERIENCE: TECHNICAL SUPPORT Freelance Jobs For small business owners - 02/15/12 -- PRESENT • Provide technical support, and consulting, for private client small business owners.
Support for Windows 7, Windows XP, and MAC.
• Software installs and troubleshooting, hardware installation and troubleshooting, imaging, printer issues, anti-virus issues, email issues, and any other computer or networking related problems.
Volunteer - 09/01/17 - PRESENT - Elementary School, (SFUSD) - Technical support.
Set up and support of student computer lab and also printer and peripherals technical support.
Help with overseeing schoolyard lunch hour IT MANAGER CV Partners - for Teespring Mac laptops / Lenovo PC laptops.
07/03/15 – 03/15/2021 Upgrade of both MacBook Air and Macbook Pro laptops from Windows 7 to Windows 10.
Installation of Windows 10 to both Mac and PC computers after backing up data to server and the wiping of hard disk on both Macs and PCs.
Set up of conference rooms for Vydio software teleconferencing and audio communicatin between offices in United States and United Kingdom.
Setup of new user accounts in Active Directory and also email accounts using Google Mail.
Support of Cisco Meraki wireless network.
Worked with Cisco patch panel equipment and also routers and switches.
Utilized Slack software for intercommunication between offices in Kentucky, Rhode Island, and also London, UK Printer support, (HP printer).
Sophos security and firewall support.
TEAM LEAD Compucom - for SalesForce - 06/01/15 - 07/02/15 - Upgrade Reimage project for Mac laptops, (MacBook Pro, MacBook Air, MacBook Retina).
•Senior level technical support in corporate environment.
Team lead for group of 12 technicians working on upgrade/imaging project on Mac laptops.
Implementation of strategy for most efficient flow of imaging project with goal of meeting project deadline.
Creation of documents to assist technicians with problems during imaging process.
Responsible for tracking all new assets, (computers and external hard drives, etc.
.
.
), and for tracking progress of all technicians.
Constant communication with all technicians for resolution of any problems with imaging process.
Input given at all project heads meetings as to ideas to better project flow in any way possible.
Attended daily project leaders meetings.
SYSTEMS ADMINISTRATOR Fountain Group - for Price Waterhouse Cooper Systems Administrator 07/14/14 - 11/30/14 • Senior level technical support in financial institution environment.
Hardware support for Lenovo laptops, HP Laserjet printers, Wireless connectivity support, and general hardware and software support.
Ticketing system HP Service manager.
Reimaging of laptop hard drives using SCCM.
Active Directory for user accounts.
Apply Mobile Iron program for wireless use of Androoid and IPhone devices.
Assisted end users with downloading of software for each specific use.
TEAM LEAD / SYSTEMS ADMINISTRATOR Experis IT For UCSF Medical Center 02/10/14 - 05/31/14 Post Win7 Deployment Technician/Systems Administrator • Lead Technician - post deployment troubleshooting of technical problems in Windows 7.
Scanner, (Ambir and Visioneer models), add and configure network printers, (HP, Fujitsu, Brother), motherboard, issues, software, and programs, (MS Office Suite, Outlook email, Epic Apex, Dragon), and troubleshoot any other issues involving all computer equipment.
Break/fix, and resolve all tickets assigned.
Provide top level support in hospital environment.
SUPPORT ENGINEER Unidata Technology 10/07/13 -- 11/01/13 For Bloomberg L P (Trading & Media) • Lead Technician.
Hardware support.
De-installation of existing monitors, and installation of new HP 27 inch monitors on swivel mounting brackets.
Configuration of dual monitor settings, and switching from landscape to vertical view when requested.
Scheduling employees for the replacement of monitors to accommodate brokers and media technicians schedule.
Inventory of all existing monitors for shipping purposes.
Boxing of all outgoing hardware for shipment to New York.
Planning of all logistics for monitor deployment.
CONSULTANT / SYTEMS ADMINISTRATOR Inovo/A3 Technologies For Williams/Sonoma 08/02/13 -- 08/23/13 • Performed migration, (refresh/reconnect process), on PCs and laptops.
Installation of necessary software programs to computers.
.
Setup of Outlook email service.
Installation of printers to computers.
Setup of new desktop PCs and laptops, including monitors, and all necessary peripherals.
Replace internal hard drive on existing PCs and laptops.
Troubleshoot any problems relating to transfer of existing user data.
Record all serial numbers, and also names of migrated end users, for tracking purposes.
NETWORK ADMINISTRATOR Nelson Technologies For Sony Corporation 03/15/11 -- 02/04/12 • Provided help desk and desktop support for end users in a corporate environment.
• Took incoming calls, (heavy volume), and created tickets on Vantive ticketing program, or updated status on existing user tickets.
• Created user accounts using Active Directory.
Resolved computer, printer, software, and hardware problems whenever called for.
Responsible for imaging and re-imaging computers, (PC and Macs), for Windows 7, and Windows XP platforms.
Installation of software programs when needed by employees.
• Supported Outlook and Lotus Notes email.
SYSTEMS ADMINISTRATOR Outsource Telecom For Goodwin/Procter 07/06/08 -- 02/20/09 • Provided desktop support for both PC and printer problems in a corporate/law firm environment.
• Break/fix maintenance of all computer equipment, including printers and hand held devices, and software/hardware installations.
Windows XP platform running MS Office Suite.
• Handled setup of video equipment for teleconference or Webinar meetings.
Windows XP, Outlook email, Interwoven, platform and applications.
Imaging and re-imaging of computers, (PC and Macs), for Windows 7 and Windows XP.
SYSTEMS ADMINISTRATOR Micegroups Technologies For Williams/Sonoma 07/22/08 -- 08/22/08 • Worked as a System Administrator.
Heavy printer support for HP, Xerox, and Canon equipment.
• Desktop support for all tickets assigned to company location.
Break/fix, hardware and software installations, and handle all computer related issues on a day to day basis.
• Platform Windows XP, running MS Office Suite w/ Outlook 2003.
IT CONSULTANT / NETWORK ADMINISTRATOR Raven Technology For Hedge Fund Services, (HFS) 10/15/07 -- 01/04/08 • Resolve, (troubleshoot), all computer, and peripherals related problems for employees of clients' company.
Platform was Windows XP, and also some Windows 2003.
• Supported company printers, email, and Office Suite programs.
Dealt with both hardware and software related issues.
NETWORK ADMINISTRATOR Comsys For United Commercial Bank 06/29/07 -- 09/31/07 • Provided technical support for employees, both desktop and remotely, for all United Commercial Bank branches and offices in the continental United States.
• Handled large volume of incoming calls in a fast paced environment.
• Created work orders and entered information regarding each phone call received for each ticket that was created or accessed.
Ticketing system used was Trak It.
• Created user accounts, and passwords.
Changed passwords when needed.
Reset passwords and unlocked user accounts.
• Handled all software and also hardware issues, including diagnosis and troubleshooting.
Also assisted w/ installation of peripherals, (printers, scanners, etc.
.
.
.
.
.
.
.
).
• Environment was corporate.
System platform was Novell 4.
5, and Windows XP TECHNICAL SUPPORT CBX Technologies For City and County of San Francisco Laguna Honda Hospital 02/20/07 - 03/02/07 • Ghosting, (re-imaging), of end user PCs.
Use of both CD and external thumbnail drive for re-image process.
• Update of Windows XP and install of XP on Windows 2K and NT Server units.
Some hardware support, including installations.
SYSTEMS ADMINISTRATOR Tech Finders Staffing For Cost Plus World Market 11/15/06 - 12/31/06 • Ghosting, (re-imaging), of end user PCs.
Installation of software onto PCs and laptops.
• Replacement of motherboards, power supplies, and CPUs onto end user PCS when needed.
• Running of CAT 5 cable to servers.
• Troubleshooting of end user software issues.
• Installation of computer peripherals directly to desktops.
Provided support for Windows XP platform.
NETWORK ADMINISTRATOR Peak Systems International For JP Morgan Chase/Manhattan 06/28/06 - 08/04/06 • Windows XP Migration, Ghosting, (reimaging), end user PCs (Desktop/Laptop), for desktop deployment during replacement of existing workstations when work was authorized.
• Performed troubleshooting of computer equipment, including desktop PCs, Laptops, Printers, Scanners, Monitors, and any other peripherals that were being used by employees.
• Handling of incoming calls and creating tickets for each individual issue was also included during performance of job objective.
SUPPORT ENGINEER Spherion Technology For Mercer Human Resources 06-/01/05 - 08/04/05 • Windows XP migration.
Ghosting, (reimaging), end user PCs (IBM also), and laptops for desktop deployment during mass migration.
Included working with Active Directory.
• Setting up Lotus Notes accounts for new & existing users, when necessary.
• Worked on help desk calls assisting end users remotely or at desktop, (both Windows XP, & Windows 2K), and performed diagnosis of problem PCs and troubleshooting of hardware and software issues and creating trouble tickets.
NETWORK ADMINISTRATOR Wollberg-Michelson For California State Judicial Council 03/01/05 - 03/21/05 • Windows XP migration.
Ghosting, (reimaging), end user PCs (IBM also), and laptops for desktop deployment during mass migration.
• Included working with Active Directory, adding computers and laptops to JCC Domain, and to appropriate containers.
• Worked on help desk calls assisting end users remotely or at desktop, (both Windows XP, & Windows 2K), and performed diagnosis of problem PCs and troubleshooting of hardware and software issues and creating or calling in trouble tickets to vendors of HP, Compaq, and Dell PCs.
FIELD ENGINEER Tek Systems For Banctech 02/14/05 02-21-05 • Take inventory, by hand, of all computer equipment and similar equipment including copiers, fax machines and other equipment.
• All inventories taken handwritten.
Recording of manufacturers, models, asset tag numbers, serial numbers, and noting working order of all equipment on site at business location.
SYSTEMS ADININISTRATOR Robert Half International For Indus Corporation (HHS) 11/27/04 - 12/03/04 • Installations and upgrades of PCs and Macs for Windows 2K and Windows XP Professional platforms.
• Troubleshoot software programs, email problems, printer problems, repair of hardware and peripherals.
Focus and resolve end user problems upon receipt of generated tickets.
Windows XP and Windows 2000 environment.
IT CONSULTANT/NETWORK ADMINISTRATOR Wollberg-Michelson, San Mateo, California For San Mateo Union High School District.
09/17/02-02/04/03 • Provide help desk and desktop support for network environment on campus at Peninsula High School.
• Technical issues include troubleshooting user problems on Windows XP, 95 & 98, resolve pc, printer, and Mac problems, setting up users, installation of various software programs on both Mac and PCs, ghosting & reimaging of PCs, running Cat5 cable, including crimping of cable to RJ45 connectors, wiring of wall jacks, making and utilizing crossover cable for Cisco switches, wiring of patch panels, and dealing with all technical problems of network environment.
• Used PC Anywhere to troubleshoot end user problems remotely.
Also am responsible for maintaining a daily log detailing all work performed and technical issues relating to work environment.
EDUCATION 1999 National Training Institute, San Francisco, California General Education Major: Computer Technology • Certificate of Completion with Honors Computer Service Technology and Certificate of Perfect Attendance Award.
Heald Business College, San Francisco, California • Education Major: Secretarial Word Processing
Chavez 1388 Mission St.
San Francisco, CA show contact info tek4hire (financial district) HIGHTLIGHT QUALIFICATIONS: • Excellent Technical PC Support Skills: troubleshoots complicated computer problems; executes quickly and efficiently.
Extensive experience with administration of Windows Firewall, setup and maintenance of VPN, setup and management of end user accounts in Active Directory.
Extensive experience supporting high level end users, including CEOs', Bank President, Surgeons and Physicians, Multi-million dollar Account Executives, VIPs', etc.
.
.
.
• Good Communication Skills: resolves problems with tact; easily establishes rapport with customers and clients from diverse.
• Ability to handle incoming phone calls professionally and with courtesy and patience under extreme pressure.
• Computer Literate: Operating Systems and Software Programs; NT Server 4.
0, Novell 3.
1 & 4.
1, Windows 7, Windows XP, Windows 2000, Windows 98 & 95, Mac,(to OS 10) Oracle8, ,Citrix, Symantec Ghost, USMT, SCCM, HP Service Manager, Groupwise, Remedy, Vantive, TrakIt, Word Perfect, Lotus Notes, Outlook, MS Exchange • Multi-lingual: read, write and speak Spanish fluently.
Conversational in German, Cantonese, Mandarin, and Tagalog.
Professional translation - translating experience, (Spanish/English), in legal and medical environments.
COMPUTER TECHNICIAN EXPERIENCE: • Hands on experience with NT Server 4.
0, NT Workstation, Novell Netware 3.
1, & 4.
5,Windows 11, Mac OS 10 and Big Sur, Yosemite, Maverick, Mountain Lion.
• Experience using VNC, MS Remote, PC Anywhere & IManage for remote end user support.
• Experience with POS terminals and equipment, including analysis, and installation of swipe terminal hardware.
• Usage of SCCM, USMT, Symantec Ghost for Imaging and Re-Imaging PCs' and Laptops.
Resolve any issues involving computer and networking equipment from end users up to, and including, server related problems.
• Received A+ Certification.
Prepped for MCSE Certification.
.
Prepped for Oracle8 DBO & DBA certification.
Prepped for Windows 2000 certification.
Advanced level support for Windows XP, and Windows 7 platforms, (operating systems).
• Extremely familiar with imaging / re-imaging process, (both Windows 7 and Windows XP).
Implementation of roll outs on various contracts, for both existing, and new users.
Extensive patch management and driver support for programs and hardware.
• High level support for computer hardware, including hard drives, printers, and monitors hand held devices, and any computer components.
Support of LAN, WAN, & VPN.
Also, all software programs, primarily MS Office Suite.
• Worked as an Administrative Assistant on several occasions for law firms and also in corporate environments.
• Over 3 year's managerial experience in a retail department store, supervising a crew of six employees.
• Training, weekly schedule planning, display configuration and other manager responsibilities.
• Responsible for ordering of merchandise, and keeping track of sales record for all department inventories.
Department assigned was number one in sales 33 out of 36 months.
Full detailed employment history available upon request.
PROFESSIONAL EXPERIENCE Volunteer - Elementary School, (SFUSD) - 09/01/17 - PRESENT - Technical support.
Set up and support of student computer lab and also printer and peripherals technical support.
Help with overseeing schoolyard lunch hour.
Freelance work - Support of small business owners with IT related issues.
Interpreting work for medical, counseling, and legal related situations.
04/19/23 – 05/19/23 Robert Half Intl – for SOM architecture and design – IT Support Reimage laptops and desktop PCs.
Windows 10 and 11.
Troubleshoot hardware and software issues.
Work with ServiceNow ticketing system.
Audio and visual support for conference rooms.
07/03/15 – 13/15/2021 CV Partners - for Teespring - IT Manager - Mac laptops / Lenovo PC laptops.
11/01/15 - 04/01/16 Compucom - for SalesForce - Team Lead - Upgrade Reimage project, Mac laptops, (MacBook Pro, MacBook Air, MacBook Retina).
06/01/15 - 07/02/15 Fountain Group - for Price Waterhouse Cooper - Systems Administrator 07/14/14 - 11/30/14 Experis IT -- for UCSF Medical Center - Win7 Post Deployment Lead Technician / Systems Administrator 02/10/14 -- 5/30/14 Unidata Technology -- for Bloomberg L P (Trading Floor/Media) - Technical Support Engineer - 10/07/13 -- 11/01/13 Inovo/A-3 Technologies --for Williams/Sonoma - Consultant / Systems Administrator - 08/02/2013 -- 08/23/2013 Nelson Technologies -- for Sony Corporation - Network Administrator - 03/2011 - 02/2012 Outsource Telecom -- for Goodwin-Procter - Systems Administrator - 07/2008 - 02/2009 Micegroups Technology -- for Williams-Sonoma - Systems Administrator - 07/2008 - 20/2008 Raven Technology -- for Hedge Fund Services IT Consultant / Network Administrator - 10/2007 - 01/2008 Comsys - For United Commercial Bank - Network Administrator - 06/29/07 -- 09/31/07 CBX Technologies - For City and County of San Francisco Laguna Honda Hospital - Technical Support - 02/20/07 - 03/02/07 Tech Finders Staffing - For Cost Plus World Market - Systems Administrator - 11/15/06 - 12/31/06 Peak Systems International - For JP Morgan Chase/Manhattan - Network Administrator - 06/28/06 - 08/04/06 Spherion Technology - For Mercer Human Resources - Support Engineer - 06-/01/05 - 08/04/05 Wollberg-Michelson - For California State Judicial Council - Network Administrator - 03/01/05 - 03/21/05 Tek Systems - For Banctech - Field Engineer - 02/14/05 02-21-05 Robert Half International - For Indus Corporation (HHS) - Systems Administrator - 11/27/04 - 12/03/04 IT CONSULTANT/NETWORK ADMINISTRATOR Wollberg-Michelson - For San Mateo Union High School District - IT Consultant / Network Administrator - 09/17/02-02/04/03 EDUCATION Prepped for network/systems admin support for Win 11 OS, and Mac Big Sur, and Mac 10 OS 1999 National Training Institute, San Francisco, California General Education Major: Computer Technology Certificate of Completion with Honors Computer Service Technology and Certificate of Perfect Attendance Award.
Heald Business College, San Francisco, California Education Major: Secretarial Word Processing.
¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬_______________________________________________________________________________________ William D.
Chavez show contact info 1388 Mission St.
San Francisco, CA PROFESSIONAL EXPERIENCE: TECHNICAL SUPPORT Freelance Jobs For small business owners - 02/15/12 -- PRESENT • Provide technical support, and consulting, for private client small business owners.
Support for Windows 7, Windows XP, and MAC.
• Software installs and troubleshooting, hardware installation and troubleshooting, imaging, printer issues, anti-virus issues, email issues, and any other computer or networking related problems.
Volunteer - 09/01/17 - PRESENT - Elementary School, (SFUSD) - Technical support.
Set up and support of student computer lab and also printer and peripherals technical support.
Help with overseeing schoolyard lunch hour IT MANAGER CV Partners - for Teespring Mac laptops / Lenovo PC laptops.
07/03/15 – 03/15/2021 Upgrade of both MacBook Air and Macbook Pro laptops from Windows 7 to Windows 10.
Installation of Windows 10 to both Mac and PC computers after backing up data to server and the wiping of hard disk on both Macs and PCs.
Set up of conference rooms for Vydio software teleconferencing and audio communicatin between offices in United States and United Kingdom.
Setup of new user accounts in Active Directory and also email accounts using Google Mail.
Support of Cisco Meraki wireless network.
Worked with Cisco patch panel equipment and also routers and switches.
Utilized Slack software for intercommunication between offices in Kentucky, Rhode Island, and also London, UK Printer support, (HP printer).
Sophos security and firewall support.
TEAM LEAD Compucom - for SalesForce - 06/01/15 - 07/02/15 - Upgrade Reimage project for Mac laptops, (MacBook Pro, MacBook Air, MacBook Retina).
•Senior level technical support in corporate environment.
Team lead for group of 12 technicians working on upgrade/imaging project on Mac laptops.
Implementation of strategy for most efficient flow of imaging project with goal of meeting project deadline.
Creation of documents to assist technicians with problems during imaging process.
Responsible for tracking all new assets, (computers and external hard drives, etc.
.
.
), and for tracking progress of all technicians.
Constant communication with all technicians for resolution of any problems with imaging process.
Input given at all project heads meetings as to ideas to better project flow in any way possible.
Attended daily project leaders meetings.
SYSTEMS ADMINISTRATOR Fountain Group - for Price Waterhouse Cooper Systems Administrator 07/14/14 - 11/30/14 • Senior level technical support in financial institution environment.
Hardware support for Lenovo laptops, HP Laserjet printers, Wireless connectivity support, and general hardware and software support.
Ticketing system HP Service manager.
Reimaging of laptop hard drives using SCCM.
Active Directory for user accounts.
Apply Mobile Iron program for wireless use of Androoid and IPhone devices.
Assisted end users with downloading of software for each specific use.
TEAM LEAD / SYSTEMS ADMINISTRATOR Experis IT For UCSF Medical Center 02/10/14 - 05/31/14 Post Win7 Deployment Technician/Systems Administrator • Lead Technician - post deployment troubleshooting of technical problems in Windows 7.
Scanner, (Ambir and Visioneer models), add and configure network printers, (HP, Fujitsu, Brother), motherboard, issues, software, and programs, (MS Office Suite, Outlook email, Epic Apex, Dragon), and troubleshoot any other issues involving all computer equipment.
Break/fix, and resolve all tickets assigned.
Provide top level support in hospital environment.
SUPPORT ENGINEER Unidata Technology 10/07/13 -- 11/01/13 For Bloomberg L P (Trading & Media) • Lead Technician.
Hardware support.
De-installation of existing monitors, and installation of new HP 27 inch monitors on swivel mounting brackets.
Configuration of dual monitor settings, and switching from landscape to vertical view when requested.
Scheduling employees for the replacement of monitors to accommodate brokers and media technicians schedule.
Inventory of all existing monitors for shipping purposes.
Boxing of all outgoing hardware for shipment to New York.
Planning of all logistics for monitor deployment.
CONSULTANT / SYTEMS ADMINISTRATOR Inovo/A3 Technologies For Williams/Sonoma 08/02/13 -- 08/23/13 • Performed migration, (refresh/reconnect process), on PCs and laptops.
Installation of necessary software programs to computers.
.
Setup of Outlook email service.
Installation of printers to computers.
Setup of new desktop PCs and laptops, including monitors, and all necessary peripherals.
Replace internal hard drive on existing PCs and laptops.
Troubleshoot any problems relating to transfer of existing user data.
Record all serial numbers, and also names of migrated end users, for tracking purposes.
NETWORK ADMINISTRATOR Nelson Technologies For Sony Corporation 03/15/11 -- 02/04/12 • Provided help desk and desktop support for end users in a corporate environment.
• Took incoming calls, (heavy volume), and created tickets on Vantive ticketing program, or updated status on existing user tickets.
• Created user accounts using Active Directory.
Resolved computer, printer, software, and hardware problems whenever called for.
Responsible for imaging and re-imaging computers, (PC and Macs), for Windows 7, and Windows XP platforms.
Installation of software programs when needed by employees.
• Supported Outlook and Lotus Notes email.
SYSTEMS ADMINISTRATOR Outsource Telecom For Goodwin/Procter 07/06/08 -- 02/20/09 • Provided desktop support for both PC and printer problems in a corporate/law firm environment.
• Break/fix maintenance of all computer equipment, including printers and hand held devices, and software/hardware installations.
Windows XP platform running MS Office Suite.
• Handled setup of video equipment for teleconference or Webinar meetings.
Windows XP, Outlook email, Interwoven, platform and applications.
Imaging and re-imaging of computers, (PC and Macs), for Windows 7 and Windows XP.
SYSTEMS ADMINISTRATOR Micegroups Technologies For Williams/Sonoma 07/22/08 -- 08/22/08 • Worked as a System Administrator.
Heavy printer support for HP, Xerox, and Canon equipment.
• Desktop support for all tickets assigned to company location.
Break/fix, hardware and software installations, and handle all computer related issues on a day to day basis.
• Platform Windows XP, running MS Office Suite w/ Outlook 2003.
IT CONSULTANT / NETWORK ADMINISTRATOR Raven Technology For Hedge Fund Services, (HFS) 10/15/07 -- 01/04/08 • Resolve, (troubleshoot), all computer, and peripherals related problems for employees of clients' company.
Platform was Windows XP, and also some Windows 2003.
• Supported company printers, email, and Office Suite programs.
Dealt with both hardware and software related issues.
NETWORK ADMINISTRATOR Comsys For United Commercial Bank 06/29/07 -- 09/31/07 • Provided technical support for employees, both desktop and remotely, for all United Commercial Bank branches and offices in the continental United States.
• Handled large volume of incoming calls in a fast paced environment.
• Created work orders and entered information regarding each phone call received for each ticket that was created or accessed.
Ticketing system used was Trak It.
• Created user accounts, and passwords.
Changed passwords when needed.
Reset passwords and unlocked user accounts.
• Handled all software and also hardware issues, including diagnosis and troubleshooting.
Also assisted w/ installation of peripherals, (printers, scanners, etc.
.
.
.
.
.
.
.
).
• Environment was corporate.
System platform was Novell 4.
5, and Windows XP TECHNICAL SUPPORT CBX Technologies For City and County of San Francisco Laguna Honda Hospital 02/20/07 - 03/02/07 • Ghosting, (re-imaging), of end user PCs.
Use of both CD and external thumbnail drive for re-image process.
• Update of Windows XP and install of XP on Windows 2K and NT Server units.
Some hardware support, including installations.
SYSTEMS ADMINISTRATOR Tech Finders Staffing For Cost Plus World Market 11/15/06 - 12/31/06 • Ghosting, (re-imaging), of end user PCs.
Installation of software onto PCs and laptops.
• Replacement of motherboards, power supplies, and CPUs onto end user PCS when needed.
• Running of CAT 5 cable to servers.
• Troubleshooting of end user software issues.
• Installation of computer peripherals directly to desktops.
Provided support for Windows XP platform.
NETWORK ADMINISTRATOR Peak Systems International For JP Morgan Chase/Manhattan 06/28/06 - 08/04/06 • Windows XP Migration, Ghosting, (reimaging), end user PCs (Desktop/Laptop), for desktop deployment during replacement of existing workstations when work was authorized.
• Performed troubleshooting of computer equipment, including desktop PCs, Laptops, Printers, Scanners, Monitors, and any other peripherals that were being used by employees.
• Handling of incoming calls and creating tickets for each individual issue was also included during performance of job objective.
SUPPORT ENGINEER Spherion Technology For Mercer Human Resources 06-/01/05 - 08/04/05 • Windows XP migration.
Ghosting, (reimaging), end user PCs (IBM also), and laptops for desktop deployment during mass migration.
Included working with Active Directory.
• Setting up Lotus Notes accounts for new & existing users, when necessary.
• Worked on help desk calls assisting end users remotely or at desktop, (both Windows XP, & Windows 2K), and performed diagnosis of problem PCs and troubleshooting of hardware and software issues and creating trouble tickets.
NETWORK ADMINISTRATOR Wollberg-Michelson For California State Judicial Council 03/01/05 - 03/21/05 • Windows XP migration.
Ghosting, (reimaging), end user PCs (IBM also), and laptops for desktop deployment during mass migration.
• Included working with Active Directory, adding computers and laptops to JCC Domain, and to appropriate containers.
• Worked on help desk calls assisting end users remotely or at desktop, (both Windows XP, & Windows 2K), and performed diagnosis of problem PCs and troubleshooting of hardware and software issues and creating or calling in trouble tickets to vendors of HP, Compaq, and Dell PCs.
FIELD ENGINEER Tek Systems For Banctech 02/14/05 02-21-05 • Take inventory, by hand, of all computer equipment and similar equipment including copiers, fax machines and other equipment.
• All inventories taken handwritten.
Recording of manufacturers, models, asset tag numbers, serial numbers, and noting working order of all equipment on site at business location.
SYSTEMS ADININISTRATOR Robert Half International For Indus Corporation (HHS) 11/27/04 - 12/03/04 • Installations and upgrades of PCs and Macs for Windows 2K and Windows XP Professional platforms.
• Troubleshoot software programs, email problems, printer problems, repair of hardware and peripherals.
Focus and resolve end user problems upon receipt of generated tickets.
Windows XP and Windows 2000 environment.
IT CONSULTANT/NETWORK ADMINISTRATOR Wollberg-Michelson, San Mateo, California For San Mateo Union High School District.
09/17/02-02/04/03 • Provide help desk and desktop support for network environment on campus at Peninsula High School.
• Technical issues include troubleshooting user problems on Windows XP, 95 & 98, resolve pc, printer, and Mac problems, setting up users, installation of various software programs on both Mac and PCs, ghosting & reimaging of PCs, running Cat5 cable, including crimping of cable to RJ45 connectors, wiring of wall jacks, making and utilizing crossover cable for Cisco switches, wiring of patch panels, and dealing with all technical problems of network environment.
• Used PC Anywhere to troubleshoot end user problems remotely.
Also am responsible for maintaining a daily log detailing all work performed and technical issues relating to work environment.
EDUCATION 1999 National Training Institute, San Francisco, California General Education Major: Computer Technology • Certificate of Completion with Honors Computer Service Technology and Certificate of Perfect Attendance Award.
Heald Business College, San Francisco, California • Education Major: Secretarial Word Processing
• Phone : NA
• Location :
• Post ID: 9011766625
