Operations, Customer Service, Hospitality professional (San Francisco)

Superior guest service skills Communication and problem-solving Ability to multitask in a fast-paced environment Proficient in Microsoft Office programs, Salesforce, SmartAgent CRM Experienced in complex travel arrangements Adept in office management, administration, organization, and writing skills Vendor Relations and Negotiation Excellent team leadership and management Employee Recruitment Training and Development Authorized to work in the US for any employer Work Experience Training & Recruiting Manager Block By Block - San Francisco, CA June 2022 to March 2023 Recruited new employees through attracting suitable candidates through online employment postings, job fairs, etc.
Collaborated with program managers to compile a consistent list of requirements.
Conducted podium and scheduled interviews and sorted through applicants to fill open positions.
Assessed applicants' knowledge, skills, and experience to best suit open positions.
Completed onboarding and paperwork for new hires.
Organized, planned, and presented various forms of orientation, and skills training for employees.
Developed unique training modules to provide local city knowledge.
Created and/or acquired training guides, and course materials.
Presented training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.
Maintained records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
Operations Manager Superfine Kitchen - San Francisco, CA August 2021 to May 2022 Maintain communication with the team, vendors and clients to ensure proper operations of the organization Develop and implement protocols for managing the teams engagement and development Develop, implement, and maintain quality assurance protocols Create and/or upgrade the efficiency of our organizational processes and procedures Actively pursue tactical and operational objectives Ensure operational activities remain on time and within a defined budget Track staffing requirements, assist in hiring new employees as needed Daily and Monthly Responsibilities Handle all stages of events, from inquiry and quotes through execution.
Support an active team within a time-sensitive and demanding environment.
Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service Partner with cross-functional support teams in improving the proprietary tools and systems Organize and lead internal and external projects as well as problem resolution Oversee materials and inventory management Conduct budget reviews and report cost plans to upper management Provide weekly financial reports to the management team Concierge Supervisor Guest Service Solutions - San Francisco, CA August 2017 to March 2020 A Concierge Service company that runs Concierge desks at various high end hotels and tourist centers in San Francisco.
Joined as a Concierge and by December was promoted to Concierge Supervisor at The Park Central Hotel.
I was promoted again in April 2018 to Concierge Supervisor at the California Welcome Center at Pier 39.
Concierge Shift Lead Les Concierges, Inc - San Francisco, CA April 2014 to July 2017 Joined as a Corporate Concierge, promoted rapidly to an increasingly responsible leadership position based on strong financial, operating, and team performance.
Supervised 35-plus employees at three regional locations.
Busy concierge call center handling accounts such as, American Express and Visa.
Handled daily workforce management, reporting, escalations, training & coaching.
Bookkeeper Cao Photo - San Francisco, CA March 2007 to July 2010 Tracked all finances and accounts for this photography business.
Categorized expenditures, investments and income.
Responsible to balance accounts and manage records.
Administrative Assistant Studio Z - San Francisco, CA March 2002 to October 2003 Direct assistant to the owners of this art gallery & event space with licensed bar.
Managed owners' calendaring, expenses and travel arrangements.
Managed office of 4+ employees.
Handled event & art bookings, managed sales and revenue, oversaw bar purchases and operations.
Managed payroll and human resources, advertising and public relations.
Business Manager Restaurant Gary Danko - San Francisco, CA March 1999 to November 1999 Direct assistant to the owners.
Was only employee for 6 months while we wrote the business plan, raised funds, remodeled and opened what is now one of the top restaurants in the state.
Handled day- to-day operations of the office and call center.
Processed a high volume of calls, managed hiring of new employees, prepared orders for products, received shipments, facilitated menu printing and assembling.
Private and public event planning.
Tracking of guest history and preferences.
Restaurant Reservations Supervisor The Ritz-Carlton - San Francisco, CA June 1995 to March 1999 Managed a high-volume call center of over 500 calls per day.
Supervised a staff of 6 employees, developed and maintained a computerized reservation and guest history system.
In charge of coordinating the reservations for 3 restaurants within the hotel and all hotel special events.
Education Bachelor of Arts in Fine Arts San Francisco State University - San Francisco, CA January 2012 Associate in Science in Hotel and Restaurant Management City College of San Francisco - San Francisco, CA August 1993 to June 1995 Skills • CRM (7 years) • CUSTOMER RELATIONSHIP SUPERVISOR (5 years) • database (5 years) • Microsoft Office (10+ years) • training (5 years) • Communications • Receptionist • Sales • Cash Handling • Management • Customer Service Skills (10+ years) • Fast Learner • Payroll • Administrative Experience • Event Planning • Public Relations • Office Management • Operations Management • Project Management • Bookkeeping • Guest Services • Recruiting Links https://linkedin.
com/in/katrina-arcieri-79307214 Assessments Customer Service Skills — Proficient January 2019 Measures a candidate's skill in evaluating approaches to customer service & satisfaction.
Full results: Proficient First Aid Skills — Proficient January 2019 Measures a candidate's ability to identify treatments for common medical emergencies.
Full results: Proficient Verbal Communication — Highly Proficient January 2019 Measures a candidate's ability to effectively convey information when speaking.
Full results: Highly Proficient Written Communication — Proficient January 2019 Measures a candidate's ability to convey written information using proper grammar rules.
Full results: Proficient Basic Computer Skills — Expert January 2019 Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems.
Full results: Expert Proficiency with Microsoft Office: Mail & Calendar (Mac) — Proficient January 2019 Measures a candidate’s proficiency in using Microsoft Office Mail and Calendar tools to manage their workload.
Full results: Proficient Scheduling Skills — Highly Proficient January 2019 Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Highly Proficient Social Media Skills — Highly Proficient January 2019 Measures a candidate's ability to create content, communicate online, and build a brand's reputation.
Full results: Highly Proficient Customer Focus & Orientation — Highly Proficient December 2020 Responding to customer situations with sensitivity Full results: Highly Proficient Scheduling — Expert May 2021 Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Expert Supervisory skills: Motivating & assessing employees — Highly Proficient August 2021 Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information ACADEMIC INVOLVEMENT Alpha Gamma Sigma –Omega, Honor Society lifetime member SFSU Ceramics Guild CCSF Sculpture Club CCSF Political Science Club CCSF Ceramics Guild SFSU Teacher’s Assistant