Administrative / Office Management (san jose downtown)

I have ten years of experience in the administrative field, combined with my interpersonal, observation and customer service skills, observation is another skill I possess, which I believe will be beneficial.
I am adept at taking in and summarizing information quickly.
In my work history, I have been responsible for managing files, monitoring schedules, and maintaining databases.
This experience has given me an eye for detail and the ability to work with accuracy while managing multiple tasks.
I offer outstanding customer service and it is a key strength that I possess.
I believe that providing excellent service is the foundation for building meaningful relationships and creating a thriving work environment.
By working with diverse individuals, I know how to address queries effectively and alleviate concerns efficiently.
Work History Lead Customer Service Representative - Western Site Services – San Jose, CA Engaged clients in person and over phone to answer questions and address complaints ◦ Planned schedules and workflows based on expected customer demands ◦ Trained, oversaw, and mentored new team members to strengthen performance and job expertise ◦ Responded to customer calls and emails to answer questions about products and services ◦ Promptly responded to inquiries and requests from prospective customers ◦ Investigated and resolved accounting, service and delivery concerns ◦ Followed up with customers about resolved issues to maintain high standards of customer service ◦ Data entry of all client information entered into our system ◦ Creating and distribution of individual tags for new orders, cleaning services, exchanges and repairs ◦ Running daily reports and tags for next day deliveries ◦ Organization of special event rentals & services ◦ Providing verbal and written quotes ◦ Keeping track of office supplies ◦ Answering incoming calls on a multiline phone system.
Office Administrator / Scheduler / Dispatcher Achievement Engineering Corp.
Scheduling and dispatching of all inspectors ◦ Overseeing projects from start to finish ◦ Preparation and distribution of the agreements, estimates and proposal ◦ Consult with customer or supervising personnel to address questions, problems or requests for services ◦ Data Entry for all incoming new and return client projects ◦ New job intakes ◦ Scheduling and assurance of all pickups and deliveries ◦ Follow up with clients for job status and preparation for scheduling ◦ Preparation and submittal of SOQ, RFQ and RFP's ◦ Recognized special inspection SOQ's (State of Qualification) for cities in the Bay Area ◦ Coordination and distribution of final letters for projects ◦ Preparation and distribution of weekly inspector reports ◦ Follow up with payment status on invoices ◦ Preparation and distribution of pre lien notifications ◦ Travel arrangements and accommodations for inspectors ◦ Overseeing and the up keep of the office, office supplies, and office equipment ◦ Purchasing parts and researching prices for laboratory equipment ◦ Timecard Calculations ◦ Answering and screening incoming phone calls ◦ Created, maintained, and updated filing systems for paper and electronic documents ◦ Developed and maintained successful relationships with vendors, suppliers, and contractors.
Administrative Assistant / Accounts Payable - By the Bay Investment Coordinating with management in each individual location to assure all reports correspond ◦ Daily reconciling of receipts ◦ Entering Invoices AP ◦ Payment processing and distribution of payment for vendors ◦ Answering and screening incoming calls ◦ Sorted and distributed office mail and recorded incoming shipments for corporate records ◦ Restocked supplies and placed purchase orders to maintain adequate stock levels.