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Posted : Tuesday, July 23, 2024 10:52 AM
Curtis Chow
San Francisco, CA
Career Objective:
Seeking a long term restaurant management position with a company which will enable me to use my skills, abilities, and experience of over 15 years in the food and service industry to ensure maximum operational efficiency and performance in order to facilitate maximum company growth and success.
Skills: *able to work well under pressure and think quickly *strong multi-tasking and complex problem solving skills *ability to quickly react to and resolve customer issues as they arise and communicate information in a clear, positive manner to appropriate parties *always seeking more responsibilities and challenges everyday *general business/accounting knowledge - cash-flow, credit, terms, etc.
*prioritization/time management skills *ability to learn fast *working knowledge of Micros, Aloha, Microsoft Excel and Word *fast 10 key, basic typing (35 wpm), Strong PC and data entry skills *superior telephone, interpersonal, and customer service skills *bilingual (Cantonese) with strong command of English and some Spanish Operations/Customer Service Management Summary of Experience: *posses over 15 years of quick service and full service restaurant experience in single and multi units(i.
e.
food & beverage, restaurant, delivery service, hospitality, mall retail management, etc.
.
.
) *take ownership of all operations issues, and respond with the appropriate sense of urgency and understanding to all items impacting customers and business partners *inspire others to be their best *grow sales in a competitive market *control food and labor costs *motivate & enthuse staff *reduce turnover *deliver an exceptional customer experience *work hard & play hard *create a fun & productive work environment *is able to communicate clearly both written and in speech *handles in the best interest of both customer and company Experience: Restaurant General Manager, Pizza Studio, Mountain View, CA, June 2017 to 2019 *hiring, training, terminating, and developing team members and managers *scheduling staff *retaining staff *ordering inventory *opening and closing store *banking relations *food cost and labor control *catering relations *vendor relations *oversee and participate in production *forecasting *build sales Restaurant General Manager, The Habit Grill, Daly City, CA, January 2014 to May 2017 Operations Supervisor, North Beach Bakery Company, San Francisco CA January 2013 to December 2013: *Monitors the daily operations of the bakery department, including food preparation and handling, material purchasing, inventory management, etc.
*Develops and supervises food handling procedures, ensuring they are carried out in a proper and safe manner *Organizes and oversees bakery department personnel, including performance management and staff training programs *Provides superior customer service in the bakery department Restaurant General Manager, Super Duper Burgers, San Francisco, CA August 2011 to December 2012: *Organize and execute all pre-opening operational training materials, manage the operational timeline items, and manage set up of all systems, vendors, and services of operation *Lead the hiring, training, and ongoing education, development and management of a staff of 30 employees * assumes full charge of day to day operations, HR, and financial performance of the business * 5+ years of successful, high sales volume, restaurant management experience*participated in grand opening new location as GM * A devoted people manager who takes pride in the success of their team Restaurant General Manager, Rubio's Fresh Mexican Grill, Daly City, CA, July 2010 to August 2011: *estimate food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages *resolve customer complaints about food quality or service *may use computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks *recruit, hire, and oversee training for staff *monitor food preparation and methods *identify and estimate quantities of foods, beverages, and supplies to be ordered Restaurant Manager, Ozumo Contemporary Japanese Cuisine, San Francisco, CA, January 2008 to June 2010: *taking responsibility for the 12 million annually business performance of the single unit/outlet *responsible for $10,000 in cash daily and $25,000-$45,000 in sales daily *managed and scheduled a staff of over 50 employees *has participated in the P&L process *participatory in implementing & fine tuning design process improvements Restaurant Manager, Marie Callender's Restaurant & Bakery, United States of America, Daly City, CA, February 2007 to December 2007: *analyzing, planning, and forecasting the unit's sales levels and profitability *basic knowledge of P & L analysis and reconciliation *payroll, scheduling of staff, recruiting, orientations, training and motivating staff *checking stock levels and ordering inventory *preparing cash drawers and providing petty cash as required *helping out in any area of the restaurant when circumstances dictate Operations/Office Manager, Waiters on Wheels, United States of America, San Francisco, CA.
June 1995 to January 1999 *opened and closed company's hours of operation *managed/dispatched 10 operators and 45 drivers daily *represented over 100 restaurants *ensure proper order taking, behavior, and timely matter of all orders/transactions *provided customer service to all customers, restaurants, business accounts, and employees *responsible for all company transactions over 350 orders including $2,000-$3,000 in cash/$3,000-$4000 in credit cards/$4,000-5,000 in business accounts on a daily basis *perform training functions Education: *George Washington High, San Francisco, CA, Graduated 1995 *San Francisco State University, San Francisco CA, 1995-1997 References: *Fernando Hildalgo, Waiters on Wheels, President/Owner, 5425 Mission St.
, San Francisco, CA 94112, tel.
show contact info *Arthur Leung, N2consultants, President, 71 Stevenson St.
, San Francisco, CA 94105, tel.
show contact info *Robert Sisto, UPS Operations Supervisor, 2222 17th St.
, San Francisco, CA 94103, tel.
show contact info Gerald A Price,, Senior Center Management, Fedex Office , 100 California St.
, San Francisco CA 94111, show contact info *Chad Keele, GM, Marie Callender's, 5B Serramonte Center, Daly City CA 94015, tel.
show contact info *Alvin Wang, GM, Ozumo Contemporary Restaurant, 161 Steuart St.
, San Francisco CA 94105, tel.
show contact info *Bill Cech, District Manager, Rubio's Fresh Mexican Grill, 127G Serramonte Ctr, Daly City, CA 94015, tel.
show contact info *Edmundo Sarti, Owner, Super Duper Burgers, 2200 Chestnut St.
, San Francisco, CA 94123, tel.
show contact info *Tony Ching , Owner, North Beach Bakery, 1501 Grant Ave, San Francisco, CA 94133, show contact info *Radouane Sadrane, UPS Field Supervisor, 2222 17t h St.
, San Francisco, CA 94103, show contact info *Annie Wong, GM, Super Duper Burgers, 2200 Chestnut St.
, San Francisco, CA 94123, tel.
show contact info *Jennifer Andersen, Regional Manager, 2055-A Union St.
, San Francisco, CA 94123, tel.
show contact info
Skills: *able to work well under pressure and think quickly *strong multi-tasking and complex problem solving skills *ability to quickly react to and resolve customer issues as they arise and communicate information in a clear, positive manner to appropriate parties *always seeking more responsibilities and challenges everyday *general business/accounting knowledge - cash-flow, credit, terms, etc.
*prioritization/time management skills *ability to learn fast *working knowledge of Micros, Aloha, Microsoft Excel and Word *fast 10 key, basic typing (35 wpm), Strong PC and data entry skills *superior telephone, interpersonal, and customer service skills *bilingual (Cantonese) with strong command of English and some Spanish Operations/Customer Service Management Summary of Experience: *posses over 15 years of quick service and full service restaurant experience in single and multi units(i.
e.
food & beverage, restaurant, delivery service, hospitality, mall retail management, etc.
.
.
) *take ownership of all operations issues, and respond with the appropriate sense of urgency and understanding to all items impacting customers and business partners *inspire others to be their best *grow sales in a competitive market *control food and labor costs *motivate & enthuse staff *reduce turnover *deliver an exceptional customer experience *work hard & play hard *create a fun & productive work environment *is able to communicate clearly both written and in speech *handles in the best interest of both customer and company Experience: Restaurant General Manager, Pizza Studio, Mountain View, CA, June 2017 to 2019 *hiring, training, terminating, and developing team members and managers *scheduling staff *retaining staff *ordering inventory *opening and closing store *banking relations *food cost and labor control *catering relations *vendor relations *oversee and participate in production *forecasting *build sales Restaurant General Manager, The Habit Grill, Daly City, CA, January 2014 to May 2017 Operations Supervisor, North Beach Bakery Company, San Francisco CA January 2013 to December 2013: *Monitors the daily operations of the bakery department, including food preparation and handling, material purchasing, inventory management, etc.
*Develops and supervises food handling procedures, ensuring they are carried out in a proper and safe manner *Organizes and oversees bakery department personnel, including performance management and staff training programs *Provides superior customer service in the bakery department Restaurant General Manager, Super Duper Burgers, San Francisco, CA August 2011 to December 2012: *Organize and execute all pre-opening operational training materials, manage the operational timeline items, and manage set up of all systems, vendors, and services of operation *Lead the hiring, training, and ongoing education, development and management of a staff of 30 employees * assumes full charge of day to day operations, HR, and financial performance of the business * 5+ years of successful, high sales volume, restaurant management experience*participated in grand opening new location as GM * A devoted people manager who takes pride in the success of their team Restaurant General Manager, Rubio's Fresh Mexican Grill, Daly City, CA, July 2010 to August 2011: *estimate food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages *resolve customer complaints about food quality or service *may use computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks *recruit, hire, and oversee training for staff *monitor food preparation and methods *identify and estimate quantities of foods, beverages, and supplies to be ordered Restaurant Manager, Ozumo Contemporary Japanese Cuisine, San Francisco, CA, January 2008 to June 2010: *taking responsibility for the 12 million annually business performance of the single unit/outlet *responsible for $10,000 in cash daily and $25,000-$45,000 in sales daily *managed and scheduled a staff of over 50 employees *has participated in the P&L process *participatory in implementing & fine tuning design process improvements Restaurant Manager, Marie Callender's Restaurant & Bakery, United States of America, Daly City, CA, February 2007 to December 2007: *analyzing, planning, and forecasting the unit's sales levels and profitability *basic knowledge of P & L analysis and reconciliation *payroll, scheduling of staff, recruiting, orientations, training and motivating staff *checking stock levels and ordering inventory *preparing cash drawers and providing petty cash as required *helping out in any area of the restaurant when circumstances dictate Operations/Office Manager, Waiters on Wheels, United States of America, San Francisco, CA.
June 1995 to January 1999 *opened and closed company's hours of operation *managed/dispatched 10 operators and 45 drivers daily *represented over 100 restaurants *ensure proper order taking, behavior, and timely matter of all orders/transactions *provided customer service to all customers, restaurants, business accounts, and employees *responsible for all company transactions over 350 orders including $2,000-$3,000 in cash/$3,000-$4000 in credit cards/$4,000-5,000 in business accounts on a daily basis *perform training functions Education: *George Washington High, San Francisco, CA, Graduated 1995 *San Francisco State University, San Francisco CA, 1995-1997 References: *Fernando Hildalgo, Waiters on Wheels, President/Owner, 5425 Mission St.
, San Francisco, CA 94112, tel.
show contact info *Arthur Leung, N2consultants, President, 71 Stevenson St.
, San Francisco, CA 94105, tel.
show contact info *Robert Sisto, UPS Operations Supervisor, 2222 17th St.
, San Francisco, CA 94103, tel.
show contact info Gerald A Price,, Senior Center Management, Fedex Office , 100 California St.
, San Francisco CA 94111, show contact info *Chad Keele, GM, Marie Callender's, 5B Serramonte Center, Daly City CA 94015, tel.
show contact info *Alvin Wang, GM, Ozumo Contemporary Restaurant, 161 Steuart St.
, San Francisco CA 94105, tel.
show contact info *Bill Cech, District Manager, Rubio's Fresh Mexican Grill, 127G Serramonte Ctr, Daly City, CA 94015, tel.
show contact info *Edmundo Sarti, Owner, Super Duper Burgers, 2200 Chestnut St.
, San Francisco, CA 94123, tel.
show contact info *Tony Ching , Owner, North Beach Bakery, 1501 Grant Ave, San Francisco, CA 94133, show contact info *Radouane Sadrane, UPS Field Supervisor, 2222 17t h St.
, San Francisco, CA 94103, show contact info *Annie Wong, GM, Super Duper Burgers, 2200 Chestnut St.
, San Francisco, CA 94123, tel.
show contact info *Jennifer Andersen, Regional Manager, 2055-A Union St.
, San Francisco, CA 94123, tel.
show contact info
• Phone : NA
• Location :
• Post ID: 9142505058
