PROFESSIONAL SUMMARY
Experienced Professional: Offering 15+ yrs.
of hands-on experience, consistently surpassing expectations by strengthening relationships, providing coaching to staff, and creating strategic plans to meet key milestones.
Well-Rounded & Motivating Leader: Adept at recruiting, hiring, and developing dynamic teams to build a well-qualified workforce; maximize revenue by establishing sales goals and enforcing performance standards.
Effective Communicator: Highly skilled at addressing customer concerns, responding to team feedback, coordinating meetings, and speaking publicly – direct experience as an engaging motivational speaker.
Motivated & Analytical Thinker: Able to steer operations due to strong leadership, planning, and analytical thinking skills that have been essential to managing large-scale properties and developing effective policies.
KEY AREAS OF EXPERTISE
Appfolio & Boston Post
One Site & Yardi
Calyx Point & Encompass
Salesforce & Less Annoying
MS Office Suite (Excel, Word, PPT) Policy Development
Cost Estimation
Team Leadership
Strategic Marketing/Advertising
Performance Management Tactful Communication
Analyzing & Managing P&L
Business Planning
Sales Strategy
Regulatory Compliance
CAREER HIGHLIGHTS
Property Management & Professional Experience | Commercial & Residential Manager 2007 – Present
Combined exceptional problem solving, attention to detail, and time management skills with top-notch interpersonal and written communication/presentation abilities to handle all aspects of tenant relations, including leasing, rent collection, and dispute resolution, while collaborating with vendors and contractors to coordinate repairs and improvements.
Successfully achieved a 90% occupancy rate by maintaining the highest standards of safety and quality in property management, alongside implementing budgeting and financial management strategies.
This entailed tracking expenses, forecasting revenues, and implementing cost-saving measures.
Handled numerous major projects, such as leading the build-out of a brand-new on-site fitness gym and redeveloping the existing kitchen into a gourmet kitchen.
Achieved a significant turnaround to a 2-star distressed property through strict new standards and the highest quality expectations.
Live On-Site Property Manager | Pyramid West (134 Units)
Resident Manager | The Stanford Arms Apartments (32 Units)
Property Manager | Pacific Heights (52 Units)
Resident Manager | Peppertree Apartments (52 Units)
Resident Manager | William Dawson Apartments (12 Units)
Property Manager | Baywood Apartments (83 Units)
Assistant Property Manager | Tenderloin Development Corporation (100 Units)
Assistant Property Manager | Archer Studios (64 Units)
Leasing Agent | Arborelle Apartments (243 Units)
Assistant Property Manager | Hotel Berry (101 Units)
Property Manager | Woodland Apartments (130 Units)
Property Manager | Martin Luther King Village Cottages (82 Units)
Property Manager | The Jordan Apartments (57 Units)
Marketing World | Founder & President 2018 – 2021
Strategize and execute comprehensive digital marketing initiatives for clients, aiming for maximum exposure and optimal returns on advertising investments.
Solve practical problems while managing strategy development and implementation of fully integrated multimedia marketing campaigns, ensuring cohesive messaging and branding across digital platforms.
Prioritize the execution of social media campaigns across diverse platforms to engage target audiences effectively.
Oversee website development projects, focusing on enhancing UX and driving conversions.
Recruiting Experience | Recruiter 1
Worked closely with hiring managers to understand staffing needs and developed effective recruitment strategies.
Ensured a positive candidate experience throughout the recruitment process and maintained a strong talent pool.
Recruiter | Top Dot Mortgage, Marriott Convention Center
Recruiter | Infinity Financial, R & R Financial Services and Tri-Bay Financial
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