Patient Services Supervisor - Patient Financial Services Department (Open & Promotional)

JOB Note: This recruitment schedule was amended on 08/29/2023 to extend the Final Filing Date.
This recruitment has been changed to "Continuous.
" The San Mateo Medical Center's Patient Financial Services Department is seeking a qualified individual for the position of Patient Services Supervisor.
The Patient Services Supervisor is responsible for managing patient revenue by establishing, implementing, and controlling billing system and processes.
This position will be responsible for orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations, planning, and monitoring tasks required to meet billing operational standards; implementing production, productivity, quality, and customer service standards; resolving problems; and identifying necessary billing system and staff improvements.
Additionally, this position will authorize expenditures for purchasing of office supplies and monitor these expenses throughout the year.
This position will monitor and supervise revenue cycle functions including but not limited to; over-payment resolution processes, charity care ACE program, discounted health, special programs, correctional health , medi-cal and managed care timely reimbursement, customer concerns and hospital legal correspondence.
This position will be required to produce detailed analysis and reporting of revenue cycle functions including productivity and reimbursement trending and prepare presentations and training material as needed.
This Full-Time, Regular vacancy is located in South San Francisco, and the successful hire will travel throughout the County for supervision meetings, etc.
The ideal candidate will be able to plan, organize, prioritize and supervise the work of hospital billing and follow up effectively; supervise staff conducting patient billing and follow up activities; work independently with minimal supervision using initiative and sound independent judgment within established guidelines; read, interpret and apply rules, policies and procedures; maintain accurate records and files; organize work, set priorities and meet critical deadlines; communicate effectively and establish and maintain effective positive working relationships with those contacted in the course of work; and demonstrate experience working with diverse client groups and staff.
Produce revenue cycle reports using excel, word and power point.
Analysis data and produce trending information with detailed explanations.
The ideal candidate will have proven hospital patient accounting billing and follow up experience, Long Term Care, Psych, and Inpatient knowledge regarding payer regulatory requirements and the varied reimbursement methodologies.
The ideal candidate will have EPIC and/or Cerner Invision hospital patient management experience and an indebt knowledge regarding professional and technical claim forms and related payer requirements including FQHC (Federally Qualified Health Clinic).
NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.
SUPPLEMENTAL INFORMATION Open and Promotional.
Anyone may apply.
Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, Confidential and Management extra-help/limited term, and SEIU or AFSCME represented extra help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.
A supplemental application form must be submitted in addition to our regular employment application form.
Resume or CV will not be accepted as a substitute for the required employment application and supplemental questionnaire.
The examination process will consist of an application screening (pass/fail) based on the candidates' application and responses to the supplemental questions.
Candidates who pass the application screening will be invited to a panel interview (weight: 100%).
Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification.
All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination.
All examinations will be given in San Mateo County, California and applicants must participate at their own expense.
IMPORTANT: Applications for this position will only be accepted online.
If you are currently on the County's website, you may click the "Apply" button.
If you are not on the County's website, please go to https://jobs.
smcgov.
org to apply.
Online applications must be received by the Human Resources Department before midnight on the final filing date.
~ TENTATIVE RECRUITMENT SCHEDULE ~This is a continuous recruitment which may close at any time.
The final filing date will be posted 5 days in advance in the County of San Mateo Human Resources Department.
Apply immediately.
This recruitment is open on a continuous basis and selections may be made at any time within the process.
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay.
With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities.
The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment.
The County seeks to hire, support, and retain employees who reflect our diverse community.
We encourage applicants with diverse backgrounds and lived experiences to apply.
Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.
The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.
HR Contact: Debbie Kong (08152023) (Patient Services Supervisor E415)