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Posted : Saturday, August 17, 2024 02:34 PM
*Job Summary：*
* We are currently looking for a passionate Senior Technical Program Manager focused on leveraging technology in innovative ways to resolve challenging problems in IT Foundation Services.
From Foundation Support to Infrastructure Build-out, from Day 1 Onboarding to ongoing Engagement, IT is always at the forefront, delivering the most important experiences to our internal and external customers every day.
* This position will report to IT Manager, Americas IT.
* Working closely with our Overseas internal and external studios, HR, Finance, and various business teams, this role will play a critical leadership in designing, planning, building, and optimizing simple, sleek, cohesive IT blueprints, including the necessary solutions, platforms, applications, and processes.
* We believe this is a key component to enable our rapid employee and business growth in the Overseas market, including the Americas, Europe, and APAC.
* Communicate closely with studio customers, and gain insights into business pain points and scenarios, combined with the characteristics of the Overseas IT products and solutions, to help customers identify, collect, and resolve technical problems; to assist customers in the expansion, adjustment, and optimization of foundation IT services.
* Assist studio customers in the expansion, adjustment, and optimization of foundation IT services and continuously improve customer satisfaction and IT service experience.
*Job Description：* * Gather business requirements to define project objectives, scopes, and roadmap goals in agile ways; * Develop project schedules including milestones, risks, and mitigation plans; Build status dashboards and reports, communicate with stakeholders monthly/weekly/daily, and deliver the projects under the project assurance deadline.
* Manage IT project life cycles in designing, planning, execution, and customer support via collaboration with distributed and cross-functional teams in the Americas, APAC, and Europe.
* Develop and implement policies, procedures, and processes to improve IT operations and increase efficiency and productivity continuously.
* Introduce innovative methodologies to improve effectiveness, including automation.
* Evaluate, and implement new technologies and systems that improve foundation IT services and work closely with other departments to ensure that services are aligned with those needs.
* Oversee the daily operations and ensure that the foundation IT services and procedures are up to date with the latest industry trends and compliant with industry standards and company regulations.
* Provide support and guidance to stakeholders via Service Desk.
*Requirements:* * Master’s degree in computer science.
* 6+ years of working experience in IT Operations & Automation project management.
* Excellent knowledge and expertise in Agile/Scrum project management methodologies, resource management practices, and change management techniques.
* Able to work under pressure and find solutions to multiple and varying needs.
* Highly self-motivated, energetic, proactive, articulate, insatiable curious, and passionate about ideas and technology.
* Decisive and results-oriented while maintaining a positive and optimistic attitude when encountering challenges.
* Proven track record of delivering projects with a deep understanding of customer pain points, technology, quality, speed-to-market, and budget.
* Extensive experience with Agile methodologies, from roadmap planning to delivery strategies.
* Effective communication, coordination, organizational and interpersonal skills.
* Excellent critical thinking, analytical and problem-solving skills.
* Experience and success working with diverse global teams.
* Bilingual in English and Chinese is highly preferred( not a deal breaker), able to communicate in both languages with internal and external stakeholders.
Job Type: Contract Pay: $53.
00 - $60.
00 per hour Expected hours: 40 per week Benefits: * Referral program Experience level: * 6 years Schedule: * 8 hour shift Experience: * Agile: 1 year (Required) * IT infrastructure: 6 years (Required) * Capacity Planning: 1 year (Required) Language: * Chinese (Preferred) License/Certification: * PMP (Preferred) Ability to Commute: * Palo Alto, CA 94306 (Preferred) Ability to Relocate: * Palo Alto, CA 94306: Relocate before starting work (Preferred) Work Location: In person
From Foundation Support to Infrastructure Build-out, from Day 1 Onboarding to ongoing Engagement, IT is always at the forefront, delivering the most important experiences to our internal and external customers every day.
* This position will report to IT Manager, Americas IT.
* Working closely with our Overseas internal and external studios, HR, Finance, and various business teams, this role will play a critical leadership in designing, planning, building, and optimizing simple, sleek, cohesive IT blueprints, including the necessary solutions, platforms, applications, and processes.
* We believe this is a key component to enable our rapid employee and business growth in the Overseas market, including the Americas, Europe, and APAC.
* Communicate closely with studio customers, and gain insights into business pain points and scenarios, combined with the characteristics of the Overseas IT products and solutions, to help customers identify, collect, and resolve technical problems; to assist customers in the expansion, adjustment, and optimization of foundation IT services.
* Assist studio customers in the expansion, adjustment, and optimization of foundation IT services and continuously improve customer satisfaction and IT service experience.
*Job Description：* * Gather business requirements to define project objectives, scopes, and roadmap goals in agile ways; * Develop project schedules including milestones, risks, and mitigation plans; Build status dashboards and reports, communicate with stakeholders monthly/weekly/daily, and deliver the projects under the project assurance deadline.
* Manage IT project life cycles in designing, planning, execution, and customer support via collaboration with distributed and cross-functional teams in the Americas, APAC, and Europe.
* Develop and implement policies, procedures, and processes to improve IT operations and increase efficiency and productivity continuously.
* Introduce innovative methodologies to improve effectiveness, including automation.
* Evaluate, and implement new technologies and systems that improve foundation IT services and work closely with other departments to ensure that services are aligned with those needs.
* Oversee the daily operations and ensure that the foundation IT services and procedures are up to date with the latest industry trends and compliant with industry standards and company regulations.
* Provide support and guidance to stakeholders via Service Desk.
*Requirements:* * Master’s degree in computer science.
* 6+ years of working experience in IT Operations & Automation project management.
* Excellent knowledge and expertise in Agile/Scrum project management methodologies, resource management practices, and change management techniques.
* Able to work under pressure and find solutions to multiple and varying needs.
* Highly self-motivated, energetic, proactive, articulate, insatiable curious, and passionate about ideas and technology.
* Decisive and results-oriented while maintaining a positive and optimistic attitude when encountering challenges.
* Proven track record of delivering projects with a deep understanding of customer pain points, technology, quality, speed-to-market, and budget.
* Extensive experience with Agile methodologies, from roadmap planning to delivery strategies.
* Effective communication, coordination, organizational and interpersonal skills.
* Excellent critical thinking, analytical and problem-solving skills.
* Experience and success working with diverse global teams.
* Bilingual in English and Chinese is highly preferred( not a deal breaker), able to communicate in both languages with internal and external stakeholders.
Job Type: Contract Pay: $53.
00 - $60.
00 per hour Expected hours: 40 per week Benefits: * Referral program Experience level: * 6 years Schedule: * 8 hour shift Experience: * Agile: 1 year (Required) * IT infrastructure: 6 years (Required) * Capacity Planning: 1 year (Required) Language: * Chinese (Preferred) License/Certification: * PMP (Preferred) Ability to Commute: * Palo Alto, CA 94306 (Preferred) Ability to Relocate: * Palo Alto, CA 94306: Relocate before starting work (Preferred) Work Location: In person
• Phone : NA
• Location : 2747 Park Bl, Palo Alto, CA
• Post ID: 9127322321
