General Manager 2 - Support Services

General Manager 2 - Support Services Palo Alto, CA Must be a US Citizen or Green Card holder.
The client is seeking a *General Manager 2* - *Support Services* for Stanford Healthcare & Childrens in Palo Alto, CA.
Additionally, this position will have oversight of the Stanford Healthcare Tri-Valley location in Pleasanton, CA.
Bring your experience managing Patient Transportation, Patient Equipment Management Solutions (PEMS), and Service Response Center (SRC) programs in healthcare.
*Key Responsibilities:* * Harboring and strengthening lasting professional relationships with key client stakeholders * Conducting patient rounding with nurses * Identifying and implementing process improvement initiatives * Ensuring that employees demonstrate an active customer hospitality orientation toward both clients and customers.
* Integrating fully within our client’s organization by becoming a trusted advisor with a customer service focus * Ensuring patient happiness * Analyzing patient satisfaction data, financial results, and implementing additional measurements and action plans in these areas to achieve optimal unit performance.
* Completing required departmental reporting, including financial reports and analysis * Building a positive environment, while developing and motivating the team * Participation in and directing the patient transport, PEMS, and SRC operations, employee rounding and interaction with the patients, their families and the nursing staff, ensuring proper transport procedures & staff training.
* Refine systems ensuring sustained effort of achieving standards and follow through and visibility within the facility.
*Do you have:* * Recent experience handling patient transport, PEMS, and SRC program in a hospital.
* Understands the importance of patient satisfaction, is able to evaluate and recommend improvements to help with patient satisfaction.
* Strong client/employee relationship-building skills * Handle direct reports in multiple locations on the campus.
* Quickly grasp situations in a rapidly changing environment and logically progress through solutions.
* Previous Service Response Center (SRC) management, Patient Transport, and/or EVS experience in a healthcare environment.
* Strong management skills for directing daily operations.
* Experience ensuring program compliance, controlling costs with project management ability to include a customer focus, the ability to communicate effectively, and a sense of urgency.
*Responsibilities:* Responsible for general management of an account/unit providing two or more core services (Core Services of: Transport, Concierge or Service Response Center (SRC) Senior-most person assigned to a one client account.
*Qualifications:* * Basic Education Requirement - Bachelor’s Degree or equivalent experience.
* Basic Management Experience - 5 years * Basic Functional Experience - 5 years Required Knowledge, Skills, and Abilities: (Hiring Companies ATS Questions)*:* 1.
Do you have a Bachelor’s Degree or equivalent experience 2.
Do you have 5 years of Management Experience.
3.
Do you have 5 years of Functional experience.
4.
Do you have experience managing Patient Transportation, Patient Equipment 5.
Do you have management Solutions (PEMS), and Service Response Center (SRC) and/or EVS experience in healthcare.
6.
Do you have experience handling patient transport, PEMS, and SRC program in a hospital.
7.
Do you have experience in program compliance, controlling costs with project management ability to include a customer focus, the ability to communicate effectively, and a sense of urgency.
8.
Do you have experience in handling direct reports in multiple locations on the campus.
9.
Do you have Strong management skills for directing daily operations.
- NICE TO HAVE 10.
Do you have Strong client/employee relationship-building skills - NICE TO HAVE 11.
Must be a US Citizen or Green Card holder.
Job Type: Full-time Pay: $70,000.
00 - $110,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Vision insurance Experience level: * 5 years Shift: * Day shift Weekly day range: * Monday to Friday Work Location: In person