General Manager 2

*Job Title: General Manager 2 - Support Services* *Location: Palo Alto, CA* *Duration: Permanent Hire* *Key Responsibilities:* · Harboring and strengthening lasting professional relationships with key client stakeholders · Conducting patient rounding with nurses · Identifying and implementing process improvement initiatives · Ensuring that employees demonstrate an active customer hospitality orientation toward both clients and customers.
· Integrating fully within our client’s organization by becoming a trusted advisor with a customer service focus · Ensuring patient happiness · Analyzing patient satisfaction data, financial results, and implementing additional measurements and action plans in these areas to achieve optimal unit performance.
· Completing required departmental reporting, including financial reports and analysis · Building a positive environment, while developing and motivating the team · Participation in and directing the patient transport, PEMS, and SRC operations, employee rounding and interaction with the patients, their families and the nursing staff, ensuring proper transport procedures & staff training.
· Refine systems ensuring sustained effort of achieving standards and follow through and visibility within the facility.
*Do you have* · Recent experience handling patient transport, PEMS, and SRC program in a hospital.
· Understands the importance of patient satisfaction, is able to evaluate and recommend improvements to help with patient satisfaction.
· Strong client/employee relationship-building skills · Handle direct reports in multiple locations on the campus.
· Quickly grasp situations in a rapidly changing environment and logically progress through solutions.
· Previous Service Response Center (SRC) management, Patient Transport, and/or EVS experience in a healthcare environment.
· Strong management skills for directing daily operations.
· Experience ensuring program compliance, controlling costs with project management ability to include a customer focus, the ability to communicate effectively, and a sense of urgency.
*Responsibilities:* · Responsible for general management of an account/unit providing two or more core services (Core Services of: Transport, Concierge or Service Response Center (SRC) Senior-most person assigned to a one-client account.
*Qualifications:* · Basic Education Requirement - Bachelor’s Degree or equivalent experience.
· Basic Management Experience - 5 years · Basic Functional Experience - 5 years*Job Title: General Manager 2 - Support Services* *Location: Palo Alto, CA* *Duration: Permanent Hire* *Key Responsibilities:* · Harboring and strengthening lasting professional relationships with key client stakeholders · Conducting patient rounding with nurses · Identifying and implementing process improvement initiatives · Ensuring that employees demonstrate an active customer hospitality orientation toward both clients and customers.
· Integrating fully within our client’s organization by becoming a trusted advisor with a customer service focus · Ensuring patient happiness · Analyzing patient satisfaction data, financial results, and implementing additional measurements and action plans in these areas to achieve optimal unit performance.
· Completing required departmental reporting, including financial reports and analysis · Building a positive environment, while developing and motivating the team · Participation in and directing the patient transport, PEMS, and SRC operations, employee rounding and interaction with the patients, their families and the nursing staff, ensuring proper transport procedures & staff training.
· Refine systems ensuring sustained effort of achieving standards and follow through and visibility within the facility.
*Do you have* · Recent experience handling patient transport, PEMS, and SRC program in a hospital.
· Understands the importance of patient satisfaction, is able to evaluate and recommend improvements to help with patient satisfaction.
· Strong client/employee relationship-building skills · Handle direct reports in multiple locations on the campus.
· Quickly grasp situations in a rapidly changing environment and logically progress through solutions.
· Previous Service Response Center (SRC) management, Patient Transport, and/or EVS experience in a healthcare environment.
· Strong management skills for directing daily operations.
· Experience ensuring program compliance, controlling costs with project management ability to include a customer focus, the ability to communicate effectively, and a sense of urgency.
*Responsibilities:* · Responsible for general management of an account/unit providing two or more core services (Core Services of: Transport, Concierge or Service Response Center (SRC) Senior-most person assigned to a one-client account.
*Qualifications:* · Basic Education Requirement - Bachelor’s Degree or equivalent experience.
· Basic Management Experience - 5 years · Basic Functional Experience - 5 years Job Type: Full-time Pay: $131,000.
00 - $140,000.
00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off Experience level: * 5 years Shift: * 8 hour shift * Day shift Weekly day range: * Monday to Friday Ability to commute/relocate: * Palo Alto, CA: Reliably commute or planning to relocate before starting work (Required) License/Certification: * Driver's License (Required) Work Location: In person