What to Expect
Tesla’s Solar and residential energy products are reducing reliance on the grid around the world.
The Residential Energy Retail Partnerships team serves as the point of contact for our growing base of retail customers and spans end-to-end ownership across research, identification, development, capture, delivery, deployment, and fulfillment of all contract terms.
Our ideal candidate is a self-starter that has a passion for making customers deliriously happy, blazing new trails for Tesla’s residential energy retail partnerships, and growing revenue and brand awareness.
In this role, you will work with leadership to achieve retail partnership and deployment goals while collaborating with stakeholders across engineering, business, legal and regulatory teams.
The Partnerships Manager demands a strong analytical skill set to drive customer adoption, propose new business models, and forecast accurate deployment timelines.
Success will require systems thinking, creativity, and excellent communication skills to synthesize information that shapes future products and strategic direction.
This is a special opportunity to work at the cutting edge of satellite technologies with a world class team focused on connecting the unconnected!
What You’ll Do
• Support Tesla’s residential energy products growth in identifying, developing, capturing, executing and expanding retail partnership opportunities in domestic and international markets
• Responsible for all aspects of successfully closing partnership deals between Tesla and retail partners including product/pricing/business discussions and negotiations
• Post contract closure, serve as the primary point of contact for assigned retail customers, inclusive but not limited to onboarding, collaboration activities such as pilots, ongoing account management, and long-term retention/growth of the relationship and revenue – especially focusing on:
o Delivering impeccable customer service, including efficient acknowledgement and resolution of issues
o Building relationships to identify requirements and manage expectations
o Collecting, communicating and championing customer feedback to internally influence and steer programmatic and technical development required to maintain and grow retail business in support of overall Tesla’s residential energy product’s business goals
o Retaining and growing the value of accounts
• Act as an extreme owner of assigned retail accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
• Assist with development of commercial, marketing, and business terms and materials, while staying up to date with internal technology, regulatory, legal and business teams
• Support forecasting efforts that inform strategy and planning
• Collaborate with cross-functional team (engineering, regulatory, business, planning etc.
)
• Synthesize complex information and make actionable recommendations to leadership
What You’ll Bring
BASIC QUALIFICATIONS:
• 6+ years of consulting or project management experience in business development or sales
• 6+ years of experience working with customers to support a technical product or service
PREFERRED SKILLS AND EXPERIENCE:
• 8+ years in customer facing roles
• Experience bringing products/services into retail stores in both domestic and international markets
• Independently motivated, with a demonstrated track record of project ownership
• Strong interpersonal, presentation, communication and negotiation skills
• Demonstrated technical aptitude in a professional setting
• Familiarity with satellite communications and/or the retail industry
• Strong analytical skills in business and technical issues
• Multilingual
ADDITIONAL REQUIREMENTS:
• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations
• Must be willing to travel to other Tesla offices and customer locations as needed up to 50%
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