Enterprise Learning Management Analyst

Main work location: Redwood City, CA (hybrid work schedule: at least 2 days per week on-site).
JOB PURPOSE: University IT (UIT), part of the Business Affairs organization at Stanford University, is dedicated to delivering world-class service and technological solutions to advance research, teaching and learning, administration, and healthcare.
UIT is embarking on a long-term strategy to plan, replace, and implement new cloud-based solutions for several enterprise-wide systems.
UIT seeks an experienced Enterprise Learning Management Analyst to support STARS operations, Stanfordʼs current learning management system, and participate in the technical implementation of the Universityʼs cloud-based Human Capital Management (HCM) and Enterprise Learning Management (ELM) software application suite as part of the Pinnacle program.
Pinnacle includes replacement of the legacy HR, Payroll and ELM systems.
Implementation of the new cloud-based HCM/ELM application is sponsored by University HR, Financial Management Services and University IT.
The Enterprise Learning Management Analyst will be responsible for performing moderately complex project and operational work for course and learning administration, content development troubleshooting and testing, and learning management system administration.
CORE DUTIES Act as a single point of contact between IT and the customer.
Perform necessary business and system analysis to gather all pertinent data related to issues in the production system, patches, upgrades, and enhancements.
Collaborate with business partners to gather requirements and identify gaps between requirements and the application.
Assist business partners with determining deliverables, creating system test plans, identifying test scenarios, managing user-acceptance testing and conducting production roll out of resolution.
Collaborate with developers on application specifications and system enhancements to ensure appropriateness of design and deliver resolution of issues; work with business partners to test and deploy resolution in a timely manner.
Assist with initial determination of the feasibility of requests and ensure user requirements are thoroughly and accurately documented in accordance with standard techniques.
Interact with team members, the user community and others on an ongoing basis to ensure accurate identification and delivery of business requirements.
Make formal recommendations, and write application specifications, including conversion, upgrade and interface routines.
Develop functional specifications to ensure compliance with system development lifecycle methods.
Team up with business partners and developers to set realistic response time and/or deliverable expectations.
Manage the implementation of the approved development in partnership with developers and business partners.
MINIMUM REQUIREMENTS Bachelor's degree and eight years of relevant experience or combination of education and relevant experience.
Knowledge, Skills and Abilities Experience with the PeopleSoft Enterprise Learning Management system.
Demonstrated experience with Articulate Storyline or Storyline 360 and AICC/SCORM standards Strong understanding of the components of web applications.
Strong understanding of the software development life cycle.
Strong capabilities in the following: data mapping, conversion, table structure knowledge, running and analyzing traces, configuration settings, page customizations, security updates, custom coding logics, issues analysis and recommendations, running SQL queries, documentation skills, test scripts development, functional analysis, coordination of user acceptance and sign-off, business process improvement, fit/gap analysis, requirements documentation and process flow charting, presentation of options and solutions facilitation.
Strong verbal and written communication skills.
Commitment to excellent customer service.
Ability to establish effective, ongoing relationships with clients, staff and management.
Ability to manage multiple competing priorities and work under pressure in high stress situations Ability to work effectively and collaboratively with minimum direction.
Certifications and Licenses None PHYSICAL REQUIREMENTS*: Constantly perform desk-based computer tasks.
Frequently sit, grasp lightly/fine manipulation.
Occasionally stand/walk, use a telephone.
Rarely writing by hand, lih/carry/push/pull objects that weigh up to 10 pounds.
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
WORKING CONDITIONS: May work extended hours, evenings and weekends.
WORK STANDARDS: Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, https://adminguide.
stanford.
edu.
The expected pay range for this position is $94,000 – 140,000 per annum.
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position.
The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
At Stanford University, base pay represents only one aspect of the comprehensive rewards package.
The Cardinal at Work website (https://cardinalatwork.
stanford.
edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees.
Specifics about the rewards package for this position may be discussed during the hiring process.
Why Stanford is for You: Stanford University has revolutionized the way we live and enrich the world.
Supporting this mission is our diverse and dedicated 17,000 staff.
We seek talent driven to impact the future of our legacy.
Our culture and unique perks empower you with: Freedom to grow.
We offer career development programs, tuition reimbursement, or audit courses.
Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
A caring culture.
We provide superb retirement plans, generous time-off, and family care resources.
A healthier you.
Climb our rock wall or choose from hundreds of health or fitness classes at our work-class exercise facilities.
We also provide excellent health care benefits.
Discovery and fun.
Stroll through historic sculptures, trails, and museums.
Enviable resources.
Enjoy free commuter programs, ridesharing incentives, discounts and more! Redwood City.
Our new Stanford Redwood City campus, opened in 2019, will be the workplace for approximately 2,700 staff whose jobs are important to supporting the Universityʼs mission.
The campus will offer amenities such as an onsite cafe and a dining pavilion, a high-end fitness facility with an outdoor pool, and a childcare center for Stanford families.
Stanford is an equal employment opportunity and affirmative action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.
Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility.
Employees may also perform other duties as assigned.