Director of Student Hospitality Excellence

About Residential & Dining Enterprises: Founded in 1891, Stanford University is among the top academic institutions in the country, excelling in a wide range of fields from the humanities to information technology to the health sciences and medicine.
The university is located near Palo Alto, 35 miles south of San Francisco, on an 8,800-acre campus.
Residential & Dining Enterprises, the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing the highest quality services to students and other members of the university community.
The Department has an annual operating budget of over $206 million, oversees a 5 million sq.
ft.
physical plant across the campus, and provides housing for over 12,000 students, serves over 18,000 daily meals at 30 dining and retail locations and over 500,000 meals at Athletic Concessions events, and hosts 20,000 conference guests annually.
Additionally, R&DE comprises 660 FTE staff in the following divisions: the Office of the Senior Associate Vice Provost, Student Housing, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, and a team of R&DE strategic business partners: Finance & Administration, Human Resources, and Information Technology.
“Students (Customers) First” is the mantra of R&DE and our strategic goals reflect our commitment to delivering quality and excellence to our constituents every day.
In R&DE, “Excellence is defined by aligning our strategic goals and performance with our vision.
” Stanford and R&DE are committed to creating and sustaining a diverse environment.
R&DE’s dedication to promoting diversity, multiculturalism, and inclusion is reflected in our work of providing service excellence to our students.
Diversity is more than a commitment—it is foundational to what we do.
We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us different.
The Director of Student Hospitality Excellence is an experienced strategic leader with proven management experience.
You will provide overall planning, direction, evaluation, and control to assigned operations to the student program.
The Director of Student Hospitality Excellence will provide guidance and inspiration to the entire team to achieve optimal student satisfaction and ensure a welcoming environment for all.
This role will report to the Assistant Vice Provost of Stanford Dining, Hospitality & Auxiliaries and provides operational and organizational leadership for nine dining halls and two culinary commissaries.
The Director identifies and implements process improvement solutions to enhance quality customer service, culinary excellence, positive employee and labor relations, communications to the four stakeholder audiences, financial benchmarks, and analysis.
In collaboration with R&DE and other department senior staff members, oversees development and implementation of the residential dining program key strategies and goals.
They will oversee various aspects of an award-winning student dining and culinary program, supervise a team of three direct reports, and leads a team of approximately 300 staff.
JOB PURPOSE: Provide management and coordination of administrative and operations-related functions for organization(s) or program(s) within an organization or for a service center(s) with responsibility for overall success.
Manage staff and/or managerial staff to achieve goals and objectives.
CORE DUTIES: · Develop and implement strategic plan(s) for functional area(s) managed; Provide strategy, vision, and direction.
Make decisions that establish objectives for the overall direction or operation of a significant organization.
Influence leadership on specific recommendations for current operations and future development.
May develop multi-year business plans.
Oversee allocation of all resources.
· Interpret, implement, and ensure compliance with regulations, policies and procedures.
Recommend and/or formulate internal administrative policies, guidelines, and procedures.
Direct process improvement for organization or program.
· Responsible for overseeing the finances for area of responsibility as well as developing, monitoring, and analyzing a complex consolidated annual budget.
· Represent the organization's business operations and administrative affairs within the organization, and/or outside constituencies.
May represent the organization to external constituencies.
· In collaboration with the assistant vice provost and senior SDHA staff, the director oversees the strategic plans for all services offered in the student dining program to increase efficiency, effectiveness, and student/staff satisfaction; ensures successful execution of SDHA strategies.
· Direct staff and provide leadership to achieve goals and vision of the organization.
Responsible for hiring and retaining staff, career coaching, professional development and accountable for the performance of employees.
· May independently or in collaboration with human resources managers, guide supervisors in the interpretation and implementation of human resources policies, procedures, and programs.
· Creates and implements hospitality service policies, programs, and systems to support the strategic direction and financial goals of the student dining and culinary department.
· Model R&DE culture, vision, mission, and core values.
Support R&DE DEIB program goals and objectives.
· Collaborates with the R&DE finance team to ensure achievement of budget targets and efficient management of resources.
Responsible for financial results.
· Partner with R&DE university human resources for all labor management activities, including training and development on labor contract management, and acts as the departmental representative for the dining hall programs.
MINIMUM REQUIREMENTS: Education & Experience: Bachelor’s degree and eight years of relevant experience in administrative and financial management, or combination of education and relevant experience.
Knowledge, Skills and Abilities: · Demonstrated leadership and supervisory skills including conflict resolution.
· Excellent planning and organizational skills.
· Excellent oral and written communication skills.
· Strong financial expertise in budget planning and financial forecasting.
· Strong negotiation and interpersonal skills.
· Strong analytical and problem-solving skills Strong expertise in business and management computer applications and databases.
· Strong knowledge of industry standards and/or regulatory requirements.
· Subject matter expertise for area(s) of responsibility.
Desired Qualifications: · Considerable volume experience with managed volume of $10 million or greater · Successfully combine hard (e.
g.
, technical knowledge, critical and analytical thinking, problem solving) and soft skills (e.
g.
, people skills, communication, such as active listening, interpersonal and intrapersonal relationship, teamwork, emotional intelligence, collaboration/conflict management) to meet position requirements.
· Demonstrates a wide range of people (or soft skills) to build and sustain respectful and collaborative relationships/networks, internal and external to R&DE.
· Director of Dining experience in a university or high-volume setting is preferred.
· Requires schedule flexibility, including the ability to work weekends, nights, and/or holidays.
· Demonstrated commitment to excellence through diversity, equity, inclusion and belonging.
· Ability to analyze financial statements and make appropriate and timely adjustments to service model.
Certifications and Licenses: None PHYSICAL REQUIREMENTS*: · Constantly perform desk-based computer tasks.
· Frequently sitting.
· Occasionally stand/walk, reach/work above shoulders, use a telephone, writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds; · Rarely twist/bend/stoop/squat, sort/file paperwork or parts, lift/carry/push/pull objects that weigh 11-20 pounds.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
WORKING CONDITIONS: Occasionally work evenings and weekends.
WORK STANDARDS: · Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
· Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
· Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, https://adminguide.
stanford.
edu.
The expected pay range for this position is $160K to $175K per annum( $76.
92-$84.
13 / hour).
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position.
The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
Why Stanford is for You: Imagine a world without search engines or social platforms.
Consider lives saved through first-ever organ transplants and research to cure illnesses.
Stanford University has revolutionized the way we live and enriches the world.
Supporting this mission is our diverse and dedicated 17,000 staff.
We seek talent driven to impact the future of our legacy.
Our culture and unique perks empower you with: · Freedom to grow.
We offer career development programs, tuition reimbursement, or course auditing.
Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
· A caring culture.
We provide superb retirement plans, generous time-off, and family care resources.
· A healthier you.
Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities.
We also provide excellent health care benefits.
· Discovery and fun.
Stroll through historic sculptures, trails, and museums.
· Enviable resources.
Enjoy free commuter programs, ridesharing incentives, discounts and more The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.
Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility.
Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the university will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.