Assistant Director, Student Residential Services

Stanford Graduate School of Business Stanford's Graduate School of Business (GSB) has built a global reputation based on its immersive and innovative management programs.
We provide students with a transformative leadership experience, pushing the boundaries of knowledge with faculty research, and offering a portfolio of entrepreneurial and non-degree programs that deliver global impact like no other.
We are committed to advancing diversity, equity, and inclusion in service of our mission of developing innovative, principled, and insightful leaders who change lives, change organizations, and change the world.
We invite you to be part of this mission.
The Facilities and Hospitality Department of the Stanford Graduate School of Business seeks an Assistant Director, Student Residential Services.
Reporting to the Director, Hospitality Services and working collaboratively with the Assistant Director, Program Residential Services, this position will be responsible for developing and implementing residential practices that support residents’ academic goals and intellectual growth and that promote a comfortable atmosphere for all occupants, including Executive Education participants and guests of the University.
The GSB Residences are made up of the Schwab Residential Center, which opened in 1997, and Jack McDonald Hall, which opened in 2016 with roughly 440 beds.
In this role, you will have the opportunity to make a difference in the day-to-day lives of GSB students as you refine the GSB living and learning environment.
If you are a service-oriented, optimistic leader, this role is for you.
This is a full-time on-site role at the Stanford GSB campus, with the potential to work remotely one day per week.
Your primary responsibilities include: Oversee and manage assigned staff engaged in 24/7 hospitality.
Hire, mentor, and evaluate the performance of five direct reports.
Assess training needs and develop associated training as needed.
Coordinate daily activities, including scheduling and assigning work to staff, directing and leading workers in completing assignments, and monitoring work and project activity progress.
Perform quarterly rent and room occupancy analysis.
Propose monthly rental rates as well as strategic room inventory mixture to meet revenue goals.
Implement, interpret, and manage policies and procedures pertaining to residential operations.
Lead the GSB Residential student services operation, including oversight of residential contracts, suitemate assignments, welcoming/onboarding new student residents, move-in process, individual and community communications, issue resolutions, move-out process, and facilitating residential tours during GSB Admit Weekends.
Respond to student resident matters.
Survey student residents annually.
Review and analyze trends to advise and develop recommendations for operational adjustments.
Develop process improvements for package and mail distribution to effectively manage mailroom operations and examine year-over-year package volume increases.
Implement policies and procedures to support the growth.
Coordinate activities with other GSB and University departments and vendors and ensure alignment with larger unit goals.
Collaborate with University Housing Assignments throughout the housing lottery process.
Track occupancy to ensure all available rooms in the GSB Residences are occupied.
Attend meetings and represent the GSB Residences on student-related matters.
Stakeholders include Stanford R&DE Housing, GSB Admissions, GSB MBA Program, the Stanford Graduate-Life Office, and the Stanford Office of Accessible Education To be successful in this position, you will bring: A combination of education, training, and experience performing responsibilities similar to those listed above.
Ability to manage a diverse team of staff and contingent labor, holding them to deadlines and the highest quality output.
Demonstrated experience tracking metrics and analyzing data.
Attention to detail and deadlines; well organized; ability to prioritize and manage complex workflows.
Excellent communication, time management, and hospitality skills.
Ability to cultivate partnerships with a broad spectrum of groups and rapport with students.
Ability to accomplish goals working through formal and informal channels, with diplomacy and tactfulness.
Sound judgment and innovative and creative problem-solving skills.
Ability to interact and successfully collaborate.
Demonstrated experience analyzing, interpreting, and communicating policies.
This is a fully onsite role.
Workdays are Tuesday through Saturday.
Requires 24-hour response availability seven days per week for emergency situations.
In addition, preferred requirements include: Prior customer service and hospitality experience.
The expected pay range for this position is $87,000 - $120,000 per annum.
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position.
The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
At Stanford University, base pay represents only one aspect of the comprehensive rewards package.
The Cardinal at Work website (https://cardinalatwork.
stanford.
edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees.
Specifics about the rewards package for this position may be discussed during the hiring process.
* The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.
Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility.
Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Stanford is an equal employment opportunity and affirmative action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Why Stanford is for You Stanford’s dedicated 16,000 staff come from diverse educational and career backgrounds.
We are a collaborative environment that thrives on innovation and continuous improvement.
At Stanford, we seek talent committed to excellence, driven to impact the future of our legacy, and improve lives on a global sphere.
We provide competitive salaries, excellent health care and retirement plans, and a generous vacation policy, including additional time off during our winter closure.
Our generous perks align with what matters to you: Freedom to grow.
Take advantage of career development programs, tuition reimbursement, or audit a course.
Join a Ted Talk, film screening, or listen to a renowned author or leader discuss global issues.
A caring culture.
We understand the importance of your personal and family time and provide you access to wellness programs, child-care resources, parent education and consultation, elder care and caregiving support.
A healthier you.
We make wellness a priority by providing access to world-class exercise facilities.
Climb our rock wall or participate in one of hundreds of health or fitness classes.
Discovery and fun.
Visit campus gardens, trails, and museums.
Enviable resources.
We offer free commuter programs and ridesharing incentives.
Enjoy discounts for computers, cell phones, recreation, travel, entertainment, and more! We pride ourselves in being a culture that encourages and empowers you.
How to Apply We invite you to apply for this position by clicking on the “Apply for Job” button.
To be considered, please submit a cover letter and résumé along with your online application.