Off-Campus Operations Manager - 2 Year Fixed Term

ABOUT STANFORD AND RESIDENTIAL & DINING ENTERPRISES: Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing high-quality services to students and other members of the university community.
The department has an annual operating budget of over $350M, operates 24/7/365, and oversees a $3B asset portfolio comprising a 7 million sq.
ft.
physical plant across the campus.
In autumn quarter of the 2021-22 academic year, R&DE will return to providing housing for over 13,000 students and dependents, serving meals at 17 dining halls, 12 retail locations, and operating athletic concessions and conference operations.
Additionally, R&DE comprises 900 FTE staff in the following divisions: Student Housing Operations, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, Maintenance Operations and Capital Projects, and a team of R&DE strategic business partners: Finance & Administration, Information Technology, Human Resources, and Strategic Communications.
“Students (Customers) First” is at the core of R&DE and our strategic goals reflect our commitment to delivering quality and excellence to our constituents every day.
In R&DE, “Excellence is defined by aligning our strategic goals and performance with our vision.
” The Office of the Senior Associate Vice Provost for R&DE provides strategic and tactical direction to the business units across R&DE and ensures that consistent practices and policies are deployed across the business units and are in alignment with R&DE’s mission and vision.
This role is designated as essential and requires incumbents to report to work onsite.
Telecommuting is not available for this role.
JOB PURPOSE: · Perform specialized, diverse work activities as assigned, under the direction of a supervisor.
Coordinate solutions, under limited supervision, solely supporting the operations, maintenance, repair, upkeep, inventory tracking, and refurbishing activities related to the physical environment and building systems of the university.
Direct work and activities for assigned staff engaged in supporting the physical environment and building systems of the university.
CORE DUTIES*: · Serve as property operations / maintenance liaison for facilities issues in assigned building(s), unit(s), initiate work requests, monitor completion; coordinate and monitor routine maintenance services completion (trash, utilities, custodial, pest control, long term preservation, inspections, grounds, landscapes, alarms, systems & equipment).
· Perform condition assessments on appearance of assigned buildings.
Coordinate contract work, third party vendors.
· Identify, recommend & implement building operations & process modifications to the facilities for increased productivity and/or cost reduction; coordinate maintenance logistics (to avoid staff/students/customer/guest conflicts, events).
· Assist with property administration by completing inventory; completing purchase orders, receiving; and completing record keeping, tracking, and information gathering related to assets and supplies in support of operations · Assist with project coordination by performing the assigned tasks within department projects; acting as a project coordinator/liaison; and overseeing and executing projects (limited to small, local projects), including their organization and implementation.
· Support safety efforts by correcting identified safety issues; tracking chemical inventory, disposal, hazardous waste; communicating and implementing disposal procedures in laboratory settings; conducting safety training and/or new employee facility orientation; and participating in emergency preparedness, recovery, and business continuity coordination.
· Assist with providing updates, alerts, notifications to building occupants related to building operations or projects.
· Coordinate planning activities including move coordination; space inventory; maximizing space utilization.
· May conduct inventory and administer store supplies, as directed.
· May direct work tasks assigned lower-level staff engaged in supporting the physical environment and building systems.
· Ability to promote diversity, multiculturalism, and inclusion in the execution of role.
· Successfully combine hard (e.
g.
, technical knowledge, critical and analytical thinking, problem solving) and soft skills (e.
g.
, people skills, communication, such as active listening, interpersonal and intrapersonal relationship, teamwork, emotional intelligence, collaboration/conflict management) to meet position requirements.
· Demonstrates a wide range of people (or soft skills) to build and sustain respectful and collaborative relationships/networks, internal and external to R&DE.
· Demonstrates effective emotional intelligence, especially in situations with time constraints.
· Effectively liaison with off-campus property management staff to facilitate successful operations.
· Demonstrated experience and ability to inspect, report, and provide follow-up on building/area custodial, facility, and maintenance issues.
· Demonstrated ability to understand and communicate customer needs in order to assist in the development, planning, and implementation of appropriate actions to meet customer, departmental and university expectations.
· Experience and ability using computer applications and other technology to manage/complete essential job functions and to manage assigned projects, programs, and initiatives.
* - Other duties may also be assigned Qualifications - External MINIMUM REQUIREMENTS: Education & Experience: Associate degree and two years related, demonstrated facilities administration experience, or a combination of education and relevant experience (i.
e.
, leading, or supervising staff) Knowledge, Skills and Abilities: · Experience leading or directing assigned lower-level staff engaged in supporting the physical environment and building systems.
· Interpersonal skills, mature judgment required to interact effectively with a broad range of people, including faculty, students, guests, and vendors, both individually and in groups.
· Ability to coordinate and manage multiple projects with competing priorities, meet deadlines and project plans with short- and long-term end dates.
· Working knowledge of applications such as Excel, Word, PowerPoint, Project.
· Experience working with internal and external vendors and services contracting.
· Background knowledge of safe handling and disposal of chemicals and hazardous waste; emergency preparedness plans and their implementation; and property administration.
Certifications and Licenses: · Valid California Non-commercial Driver's License.
Preferred Qualifications: · Experience leading or directing staff · Ability to promote diversity, multiculturalism, and inclusion in the execution of role.
· Successfully combine hard (e.
g.
, technical knowledge, critical and analytical thinking, problem solving) and soft skills (e.
g.
, people skills, communication, such as active listening, interpersonal and intrapersonal relationship, teamwork, · Demonstrates effective emotional intelligence, especially in situations with time constraints.
· Flexibility to work a varied schedule and provide emergency response outside a typical schedule · Effective leadership skills, prior supervision experience leading/directing others, ability to inspire teamwork, collaboration, group cohesiveness, set/achieve team performance expectations.
Certifications and Licenses: Must possess a valid CA driver’s license.
PHYSICAL REQUIREMENTS*: · Frequently stand/walk, seated, performs desk-based computer tasks.
· Occasionally climb (ladders, scaffolds, or other), twist/bend/stoop/squat, reach/work above shoulders, grasp lightly/fine manipulation, use a telephone, writing by hand, lift/carry/push/pull objects that weigh up to 20 pounds.
· Rarely, kneel/crawl, grasp forcefully, sort/file paperwork or parts, lift/carry/push/pull objects that weigh >40 pounds.
· Ability to obtain and maintain a California Non-commercial Class Driver's license and drive day or night.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
WORKING CONDITIONS: · Requires 24-hour response availability seven days per week for emergency situations.
· May be exposed to noise > 80dB TWA.
· May work at heights 4 - 10 ft.
WORK STANDARDS: · Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
· Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable university policies and procedures, including but not limited to the personnel policies and other policies found in the Stanford University Administrative Guide, https://adminguide.
stanford.
edu The expected pay range for this position is $81K to $85K per annum( $38.
94-$40.
87 / hour).
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position.
The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
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Supporting this mission is our diverse and dedicated 17,000 staff.
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We offer career development programs, tuition reimbursement, or course auditing.
Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
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We provide superb retirement plans, generous time-off, and family care resources.
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Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities.
We also provide excellent health care benefits.
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· Enviable resources.
Enjoy free commuter programs, ridesharing incentives, discounts and more The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.
Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility.
Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the university will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Stanford is an equal employment opportunity and affirmative action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.