If you’re a mechanically-minded car enthusiast with stellar customer service and selling skills, this job is for you! Our dealership seeks an automotive service advisor who loves greeting customers, assessing customer needs and scheduling appointments for our capable service technicians.
In this role, you’ll use your product knowledge as a service advisor and draft cost estimates, evaluate warranty protections, and coordinate necessary repairs.
If you’re confident you’re the one we need to fill this promising position, apply now!
Compensation:
$36,000 - $150,000 yearly
Responsibilities:
Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying descriptions of problems; conducting inspections, taking test drives; checking vehicle maintenance records; examining service schedules
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into the service database system
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Selling skills are required here
Maintains automotive records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities; and reading manufacturers' publications
Enhances organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Qualifications:
A valid, state-issued driver’s license and clean driving record is required
Must have strong organizational, communications, and interpersonal skills
A high school diploma or GED is required
About Company
We have been a locally owned and operated dealership for over 30 years.
We know that our associates are the backbone of our business and try our best to give them competitive benefits which include medical, dental, vision, 401k, vacation, and vehicle discounts for yourself and your family members.
Our Mission is to be a leader in the automotive industry and the community we serve.
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