The Hilton San Francisco Airport Bayfront is currently looking for a Night Auditor to join their Front Office team!
The Night Auditor is responsible for greeting, registering and checking guests out of the hotel while ensuring the highest level of customer service, quality and preferred standards are met at all times.
Job Duties:
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
Attend appropriate hotel meetings and training sessions
Comply with our uniform and grooming guidelines
Perform other duties as assigned
Benefits:
Medical, Dental, Vision
Company paid Life Insurance
Voluntary Supplemental Life, Hospital Indemnity, Critical Illness, Accident Insurance, STD, and LTD
401(k) with matching
Global Travel Discounts
Toll Reimbursement
Compensation: $29.
38
Job Requirements:
High school graduate.
Some college preferred.
Must have 1-2 years night audit or accounting experience.
Previous Front Desk Agent and Hilton experience preferred.
Bachelor’s degree preferred or equivalent combination of education and experience.
Relevant military experience in a comparable capacity
The Hilton San Francisco Airport Bayfront provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
The Hilton San Francisco Airport Bayfront is an equal employment/affirmative action employer.
If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to ashley.
zella@stanfordhotels.
com or call (704) 620-9253 to let us know the nature of your request.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)
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