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Posted : Sunday, October 01, 2023 09:47 PM
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What to Expect
We are seeking an experienced Project Manager to lead the creation of symptoms on our service application, with a focus on aligning them with upstream factory quality applications and developing repair codes in collaboration with technical writers.
This role will play a critical part in ensuring the accuracy and efficiency of our service operations by bridging the gap between manufacturing inspection symptoms and service diagnostics.
The ideal candidate will possess strong project management skills, technical proficiency, and experience working in cross-functional environments.
What You’ll Do Lead the development and implementation of symptoms on the service application, collaborating with upstream factory quality applications to align with manufacturing inspection symptoms.
Work closely with engineering teams responsible for developing robot prototypes to gather insights into common failure modes and diagnostic procedures encountered during manufacturing and assembly Partner with technical writers to develop repair codes based on identified symptoms, ensuring alignment with service objectives and customer needs Collaborate with service operations teams to understand their workflow and processes for diagnosing and repairing robotic systems, identifying opportunities to streamline and enhance efficiency Define and document symptoms and diagnostic criteria for common issues and failures encountered in robotic systems, ensuring clarity, accuracy, and alignment with manufacturing inspection findings.
Develop and deliver training programs and materials to service technicians, providing guidance on proper identification and selection of symptoms on repair tickets and effective diagnostic techniques Coordinate with cross-functional teams to ensure seamless integration of symptom creation processes into existing service workflows and systems Establish and maintain metrics and key performance indicators (KPIs) to track the effectiveness and impact of symptom creation efforts on service efficiency and customer satisfaction Continuously evaluate and improve symptom creation processes, tools, and documentation based on feedback from stakeholders and industry best practices What You’ll Bring Bachelor's Degree in Engineering, Computer Science, experience, relevant certifications, or equivalent Proven experience (5+ years) in project management, preferably in a technical or engineering environment, with a focus on service operations or customer support Strong technical background with experience in diagnosing and troubleshooting complex systems, preferably robotic or electromechanical systems Experience working with upstream factory quality applications and manufacturing inspection symptoms is highly desirable Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders at all levels of the organization Demonstrated ability to lead and influence teams without direct authority, fostering collaboration, accountability, and a culture of continuous improvement Experience developing repair codes or technical documentation in collaboration with technical writers is a plus Familiarity with service management tools and software applications, such as ticketing systems, CRM platforms, and diagnostic software Knowledge of robotics, automation, or related technologies is a plus Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) LGBTQ+ care concierge services 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D, short-term and long-term disability insurance Employee Assistance Program Sick and Vacation time (Flex time for salary positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program Expected Compensation $68,000 - $252,000/annual salary + cash and stock awards + benefits Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
The total compensation package for this position may also include other elements dependent on the position offered.
Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities.
Please let your recruiter know if you need an accommodation at any point during the interview process.
This role will play a critical part in ensuring the accuracy and efficiency of our service operations by bridging the gap between manufacturing inspection symptoms and service diagnostics.
The ideal candidate will possess strong project management skills, technical proficiency, and experience working in cross-functional environments.
What You’ll Do Lead the development and implementation of symptoms on the service application, collaborating with upstream factory quality applications to align with manufacturing inspection symptoms.
Work closely with engineering teams responsible for developing robot prototypes to gather insights into common failure modes and diagnostic procedures encountered during manufacturing and assembly Partner with technical writers to develop repair codes based on identified symptoms, ensuring alignment with service objectives and customer needs Collaborate with service operations teams to understand their workflow and processes for diagnosing and repairing robotic systems, identifying opportunities to streamline and enhance efficiency Define and document symptoms and diagnostic criteria for common issues and failures encountered in robotic systems, ensuring clarity, accuracy, and alignment with manufacturing inspection findings.
Develop and deliver training programs and materials to service technicians, providing guidance on proper identification and selection of symptoms on repair tickets and effective diagnostic techniques Coordinate with cross-functional teams to ensure seamless integration of symptom creation processes into existing service workflows and systems Establish and maintain metrics and key performance indicators (KPIs) to track the effectiveness and impact of symptom creation efforts on service efficiency and customer satisfaction Continuously evaluate and improve symptom creation processes, tools, and documentation based on feedback from stakeholders and industry best practices What You’ll Bring Bachelor's Degree in Engineering, Computer Science, experience, relevant certifications, or equivalent Proven experience (5+ years) in project management, preferably in a technical or engineering environment, with a focus on service operations or customer support Strong technical background with experience in diagnosing and troubleshooting complex systems, preferably robotic or electromechanical systems Experience working with upstream factory quality applications and manufacturing inspection symptoms is highly desirable Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders at all levels of the organization Demonstrated ability to lead and influence teams without direct authority, fostering collaboration, accountability, and a culture of continuous improvement Experience developing repair codes or technical documentation in collaboration with technical writers is a plus Familiarity with service management tools and software applications, such as ticketing systems, CRM platforms, and diagnostic software Knowledge of robotics, automation, or related technologies is a plus Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) LGBTQ+ care concierge services 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D, short-term and long-term disability insurance Employee Assistance Program Sick and Vacation time (Flex time for salary positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program Expected Compensation $68,000 - $252,000/annual salary + cash and stock awards + benefits Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
The total compensation package for this position may also include other elements dependent on the position offered.
Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities.
Please let your recruiter know if you need an accommodation at any point during the interview process.
• Phone : NA
• Location : Palo Alto, CA
• Post ID: 9134178441
