Business Systems Analyst

COMPANY OVERVIEW At Zuora, we do Modern Business.
We're helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet.
It's an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth.
Through our leading expertise and multi-product suite, we are transforming all industries and working with the world's most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.
THE TEAM: INFORMATION TECHNOLOGY Our Corporate Operation team is Zuora's internal technology organization, responsible for creating technology experiences that connect our teams, drive business alignment and build a stronger, more collaborative workplace.
" With a cloud-first approach, we empower our global ZEOs with increased productivity and self-service to enable company growth, scale, and flexibility while hardening our security and compliance posture.
The Digital Workplace team is responsible for all of our technology systems providing solutions for Zuora employees including internal Accounting, Procurement, Legal, and Human Resources departments.
YOUR MISSION: As a member of the IT organization partnering with various corporate functions, the Business Systems Analyst will act as a business technology advisor on how to use technology to maximize efficiency and effectiveness on a day to day basis THE OPPORTUNITY The Business Systems Analyst will be responsible for Partnering with various corporate functions to drive continuous improvement and best practices within our SaaS applications architecture.
You will help to define the vision for the future state and anticipate business needs, prioritize user stories through backlog refinement, act as a liaison between the development team and business stakeholders, and deliver enhancements via agile sprints.
You will help with facilitating User Acceptance Testing.
Analyzing business requirements to identify potential solutions and improvements within our applications while keeping best-in-class processes and industry-recommended standards.
You will work directly with business stakeholders across various corporate functions to collect and understand business requirements, write and groom quality user stories, coordinate with business to get timely approval, answer any questions the development team has, do functional testing, and help the business test the stories before deploying to production.
You will prepare solution documentation for end users and support personnel; and you will conduct End User Training, educating users on how to leverage solutions for their work WHAT YOU'LL NEED TO BE SUCCESSFUL Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.
Masters Degree generally preferred.
7+ years of proven experience as a business systems analyst or a similar role, preferably in a large organization.
Strong analytical skills with the ability to gather and interpret complex data.
Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders.
Proficiency in requirements gathering, systems analysis, and solution design methodologies.
Experience with workplace technology solutions such as collaboration tools, employee experience platforms and AI Bots.
Experience with financial ERP systems, HR and SaaS solution implementation.
Familiarity with project management principles and tools.
Ability to thrive in a fast-paced environment and manage multiple priorities effectively Benefits* Competitive compensation, corporate bonuses, company equity, and retirement programs Medical, dental and vision insurance Paid holidays and "wellness" days and company wide winter break Generous, flexible time off 6 months fully paid parental leave Learning & Development stipend Opportunities to volunteer and give back, including charitable donation match Free resources and support for your mental wellbeing *Specific benefits offerings may vary by country About Zuora As the Subscription Economy leader, Zuora empowers today's innovative companies to nurture and monetize direct, digital relationships.
Our award-winning multi-product portfolio now includes Zuora Revenue, Zuora Collect and Zuora Central Platform.
More recently, we've added subscription experience platform Zephr to our family, further expanding our capabilities to serve as an intelligent hub that monetizes the complete quote to cash and revenue recognition process at scale.
Through our combination of technology and expertise, Zuora (NYSE: ZUO) helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships.
Headquartered in Silicon Valley, Zuora operates offices around the world in the U.
S.
, EMEA, APAC and LATAM.
"ZEO" Culture At Zuora, we're building an inclusive, high-performance culture that every ZEO wants to subscribe to.
We want ZEOs at every level to feel valued, included, and inspired to innovate, connect and collaborate authentically as we pioneer the Subscription Economy.
You'll be empowered to think like an owner, take initiative and together, with the support of your team you'll push each other to the next level and help transform business models everywhere.
To learn more visit www.
zuora.
com Zuora is proud to be an Equal Employment Opportunity Employer.
Think, be and do you! At Zuora, different perspectives, experiences and contributions matter.
Everyone counts.
Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.
Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply.
Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.
com.