The Key Carrier Specialist is an expert in directing front-end staff and operation in the absence of the Assistant Center Store Manager.
This position ensures optimal front-end customer service, performance, productivity, and compliance and is responsible for front-end and parking lot conditions.
The Department Specialist - Key Carrier directs team members in the Front-End (Checkers and Service Specialists) and Center Store departments.
This position is responsible for cash handling procedures and ensuring optimal customer service.
The Key Carrier Specialist directs and trains Front-End associates to promote a culture reflective of The Save Mart Companies mission statement and winning behaviors.
This position ensures all Front-end and department standards are met during assigned shift.
The Key Carrier Specialist attains the store balancing function.
Key Responsibilities and Accountabilities:
· Provide customers with a remarkable shopping experience by demonstrating, training, and holding store associates accountable for excellent customer service
· Manage front-end performance and productivity (over/short tills, check collection, cash over/short, WIC compliance, EBT compliance, bottom of basket check, circle savings on receipt, items checked per minute, front-end efficiency, Three’s A Crowd, etc.
)
· Directly lead Clerks and Clerk’s Helpers with focus on accountability and achieving high level of business performance assigned area
· Ensure that front-end and parking lot conditions are met (check stand merchandising, floors, cleanliness, shopping carts, bags, etc.
)
· Perform store balancing (bookkeeping) function to enhance a remarkable shopping experience in the store
· Perform front-end management functions (to include refunds/returns, loans/pick-ups, check authorization, etc.
)
· Monitor customer experience on front-end
· Occasionally maintain total store operations in absence of store management
· Perform other duties as assigned
Hiring pay range: $17.
25 - 24.
00
Requirements (Knowledge, Skills and Abilities):
· Minimum age requirement: 18 years
· Good communication and interpersonal abilities
· Good training skills
· Strong skills in supervision and coordination
· Good counting and math skills
· Ability to read and write to accurately complete all documentation
· Knowledge of Front-end operations and check stand procedures
· Knowledge of compliance and basic applicable contract/work rules
Education: High School Diploma (or G.
E.
D.
) or additional job experience
Experience: One year of prior work experience that includes a minimum of 6 months Grocery/Retail experience
Other: Available to work a variety of required retail hours
Physical: Store environment: ability to sit, stand, walk, kneel, stoop, use stairs, reach, pull and lift objects; requires lifting up to 40 lbs.
Competencies:
· Customer Focus
· Quality/Quantity of Work
· Personal/Interpersonal Skills
Reference: req35504
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The Save Mart Companies is an Equal Opportunity Employer, and we welcome resumes from individuals who will contribute to our diverse workforce.
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