About PLM (Private Label MFG)
Mission
Our mission is to provide car enthusiasts with the best-value performance parts.
Founded in 2005, Private Label MFG is a leading automotive parts design, engineering, manufacturing, e-commerce company.
Core Values
* We are committed
* We are results driven
* We are transparent
* We are humble
* We are adaptable
We're looking for Customer Success Rep to join our team.
If you're driven, have "whatever it takes" mindset, we want to hear from you.
Responsibilities:
* Proficient in Shopify backend.
* Support Sales Team functions.
* Review daily orders, contact customer to verify order.
* Contact customers by phone.
* Making 100+ calls/texts a day.
* Emailing hundreds of emails daily.
* Concustomer unsold customers by emails and/or phone.
* Answer incoming phone calls and resolve customer inquiries and complaints.
* Work with Sales and Techincal Team.
Qualifications:
* Minimum of 1+ year experience in ecommerce platform (Shopify.
)
* Previous experience in sales, customer service, or other related fields.
* Driven, "Whatever it takes" mindset.
* Punctuality, Honest, reliable, organized.
* Familiarity with all e-commerce platforms.
* Strong communication skills.
* Deadline and detail-oriented.
* Automotive parts knowledge is a plus!
Job Types: Full-time, Part-time
Pay: $23.
00 - $33.
00 per hour
Expected hours: 37.
5 per week
Benefits:
* 401(k)
* 401(k) matching
* Health insurance
* Paid time off
Compensation package:
* Bonus opportunities
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Experience:
* E-commerce: 1 year (Preferred)
* Customer service: 1 year (Required)
Work Location: In person
Whatsapp
