Director, Operations - Fraud Prevention & Investigations

Position Summary.
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What you'll do.
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Overview: Our E2E Driver Delivery Platform is seeking a Director of Fraud Prevention and Investigations to lead the company's efforts in mitigating fraud, investigating fraudulent activities, and ensuring compliance with legal and cybersecurity regulations.
The ideal candidate will be responsible for collaborating with multiple teams, including compliance, legal, cybersecurity, product, vendors, field, and global security, to develop and implement proactive strategies to prevent and investigate fraud.
Key Responsibilities: Develop and implement a comprehensive strategy for fraud prevention and investigations, in collaboration with compliance, legal, cybersecurity, product, vendors, field, and global security teams.
Lead the fraud prevention and investigations business team, providing strategic direction and guidance to ensure effective fraud prevention product development, real-time mitigation and effective investigation processes.
Experience in proactive fraud prevention strategic leadership in a gig environment with employment regulations, cybersecurity, platform manipulation, etc.
Establish and maintain strong partnerships with internal and external stakeholders to enhance fraud prevention capabilities and stay informed about emerging fraud trends.
Oversee the development and implementation of fraud prevention and detection tools, technologies, and processes to maintain the integrity of the gig delivery platform.
Work closely with legal and compliance teams to ensure that fraud prevention and investigation practices align with regulatory requirements and industry standards.
Manage vendor relationships related to fraud prevention and investigations, ensuring compliance with contractual obligations and performance standards.
Collaborate with field and global security teams to address fraud-related issues in various operational environments and geographical regions.
Provide regular reports and updates to senior management, highlighting key fraud prevention and investigation activities, findings, and recommendations.
Develop and deliver training programs to educate employees on fraud prevention best practices and the importance of reporting suspicious activities.
Qualifications: 1.
Bachelor's degree in criminal justice, business administration, cybersecurity, or related field.
Master's degree or relevant certification is a plus.
2.
Proven experience in fraud prevention, detection, and investigations within the gig economy, e-commerce, or related industries.
3.
In-depth knowledge of fraud schemes, methodologies, and trends, with the ability to apply this knowledge to develop effective prevention strategies.
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Strong leadership and team management skills, with the ability to build and motivate a high-performing fraud prevention and investigations team.
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Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external partners.
6.
Familiarity with fraud prevention technologies, data analytics, and investigative tools to support proactive fraud mitigation efforts.
The Director of Fraud Prevention and Investigations will play a critical role in safeguarding the integrity of the Spark Driver gig delivery platform for Walmart and protecting the company and its users from fraudulent activities.
If you are a strategic thinker with a passion for fraud prevention and investigation, we encourage you to apply and join our dynamic team.
Live our Values Culture Champion • Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Servant Leadership • Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent Embrace Change Curiosity & Courage • Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Digital Transformation & Change • Drives continuous improvements, supervises the adoption of new technology, and supports digital disruption in line with Walmart's business model.
Deliver for the Customer Customer Focus • Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans and initiatives.
Strategic Thinking • Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and implementing strategies.
Focus on our Associates Diversity, Equity & Inclusion • Supports strategies and drives initiatives that attract and retain diverse and inclusive talent; builds high-performing teams; embraces diversity in all its forms; and actively supports diversity goal programs.
Collaboration & Influence • Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
Talent Management • Creates a discipline and focus around developing talent, builds the talent pipeline, fosters an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.
At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.
walmart.
com/notices .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.
Walmart at https://bit.
ly/3iOOb1J .
The annual salary range for this position is $143,000.
00-$286,000.
00 Additional compensation includes annual or quarterly performance incentives.
Additional compensation for certain positions may also include: - Regional Pay Zone (RPZ) (based on location) - Stock equity incentives Minimum Qualifications.
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Outlined below are the required minimum qualifications for this position.
If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations, or related field and 5 years' experience in operations, project management, or related area OR 7 years' experience in operations, project management, or related area.
3 years' supervisory experience.
Preferred Qualifications.
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Outlined below are the optional preferred qualifications for this position.
If none are listed, there are no preferred qualifications.
Working on cross-functional teams or projects Masters: Business Administration Project Management - Project Management Professional - Certification Primary Location.
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850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America