Senior Analyst, Business Support - Operations

Position Summary.
.
.
What you'll do.
.
.
LMD Sr.
Analyst - Business Operations Driver Experience - Earnings Analyst Are you looking for a rewarding career where you can grow? Do you have an ambiguous mind-set? If so, you may be the perfect fit for the Sr Analyst, Business Support - Operations position at Walmart! As a Technical Analyst on the Driver Experience Team, you'll play a crucial role in our testing, troubleshooting, and root cause analysis framework.
You'll actively monitor data sources and dashboards to proactively identify issues that impact user experience, research already-identified problems to isolate potential root causes, and partner with stakeholders to support resolution of trouble tickets.
Location: You will have the opportunity to work from one of four locations where we have a team presence - Hoboken, NJ, San Bruno, CA, Dallas, TX, or Bentonville, AR.
The team you'll join: On the Driver Experience team, we're focused on creating an intuitive gig-driver experience that just works.
One that is built through the lens of agent success which fosters trust and transparency, nurtures driver retention, and enables a differentiated support experience - empowering us to become a low-cost delivery partner and platform of choice for gig-drivers everywhere.
The Driver experience team views optimizable contact rate as a defect and is focused on reduction of contact rate as our primary OKR.
We do so by holistically analyzing the experience across every phase of the driver journey and collaborating with product and engineering to enhance existing platform experiences, reduce high-friction pain points, and eliminating working as designed defects.
In a lot of ways, we function like a startup, meaning you'll leverage cross functional leadership, a collaborative mindset (understanding the impact your suggestions have on other teams' goals and OKRs), and a full range of product thinking and customer experience/operational strategist skills across all organizations.
You'll make an impact by.
.
.
Conducting live monitoring of contact volume, service levels, user sentiment, and other data/dashboards to identify trends.
Performing analysis on contact types and contact tickets both proactively and reactively as issues arise.
Owning contact tickets from beginning to end and providing communication to stakeholders.
Collaborating with cross-functional teams on complex projects.
You'll sweep us off our feet if.
.
.
You have proven analytical skills including mining, evaluation, and visualization.
You can transform data insights into actionable items and propose solutions.
You have an entrepreneurial mindset - tenacious, dedicated and thrive with ownership and autonomy.
You can meet challenging deadlines in a very fast-paced environment.
You are collaborative and team focused.
You have previous experience working in the gig industry (Door Dash, Uber, Lyft, Instacart, etc.
) You have a background in banking and/or finance.
Minimum Qualifications : Bachelor's degree in Business Management, Logistics, Computer Science, or related field OR 2 years' experience in operations, retail, project management, or related area.
Benefits & Perks: Beyond competitive pay, you can receive incentive awards for your performance.
Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer - Walmart, Inc.
is an Equal Opportunity Employer - By Choice.
We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them.
That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas, and opinions - while being inclusive of all people.
Who We Are: Join Walmart and your work could help over 275 million global customers live better every week.
Yes, we are the Fortune #1 company.
But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work.
A career at Walmart is where the world's most complex challenges meet a kinder way of life.
Our mission spreads far beyond the walls of our stores.
Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement.
From day one, you'll be empowered and equipped to do the best work of your life.
If you are ready to take on this exciting challenge and join a team of talented and motivated professionals, apply now! At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.
walmart.
com/notices .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.
Walmart at https://bit.
ly/3iOOb1J .
The annual salary range for this position is $64,480.
00-$124,000.
00 Additional compensation includes annual or quarterly performance incentives.
Additional compensation for certain positions may also include: - Regional Pay Zone (RPZ) (based on location) - Stock equity incentives Minimum Qualifications.
.
.
Outlined below are the required minimum qualifications for this position.
If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor's degree in Business Management, Logistics, Computer Science, or related field OR 2 years' experience in operations, retail, project management, or related area.
Preferred Qualifications.
.
.
Outlined below are the optional preferred qualifications for this position.
If none are listed, there are no preferred qualifications.
Walmart Masters: Business Administration Primary Location.
.
.
850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America